Auto repair shop · El Paso, TX · reviewed since 2011
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty91−0.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#188 of 218 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 14%
4.7★★★★★635 Google reviews · 24 photos
87%five-star reviews
4.88★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jay's Automotive 4.7 out of 5 stars based on 635 reviews, highlighting frequent praise for honest pricing, clear communication, and timely repairs. Customers often note that staff explain issues thoroughly and provide reasonable estimates without surprise charges. However, some low-star reviews criticize specific mechanical oversights, such as loose bolts or incorrect diagnoses, while others mention feeling quoted for unnecessary services or encountering refusal to perform certain repairs on diesel vehicles.
Google rating: 4.7 out of 5 from 635 reviews (87% five-star).
Reviews on this page: 635 Google reviews (443 with written comments, 3 with photos).
Owner responses: the business replied to 12% of reviews.
Most recent review: October 24, 2026.
Service: Auto Repair Shop serving El Paso, Texas.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Jay's Automotive - LomalandAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jay's Automotive - Lomaland: 76/100 on this factor. Category median: 90.B
76
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jay's Automotive - Lomaland: 67/100 on this factor. Category median: 87.B
67
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jay's Automotive - Lomaland: 91/100 on this factor. Category median: 100.A
91
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jay's Automotive - Lomaland: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jay's Automotive - Lomaland: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jay's Automotive - Lomaland: 51/100 on this factor. Category median: 61.C
51
Bar = this company · dark tick = category median.
Star ratings
635 Google reviews we collected
4.7of 5
5 stars55287%
4 stars325%
3 stars112%
2 stars71%
1 star335%
Praise vs complaints
Phrases our text analysis found in 443 written reviews
97%praise
Praise75097%
Complaints273%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3344%
Reasonable3952%
Overpriced11%
Not sure23%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude17122%
Quality & results13918%
Speed & response11315%
Price & value11214%
Honesty & trust10113%
Would recommend9112%
Communication506%
What customers talk about
We read 443 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Plus, Thank you to Vanessa for setting me up, and super friendly!”
“I’m so glad I finally found a trustworthy shop that delivers excellent service at a fair price.”
“Worst diagnostic ever!”
“…, Honesty, Fair pricing, Quality work, Flexible, Stand by their work, Quick to communicate, these are just a few words and phrases that come to mind w…”
“Lazy and SLOW workers that have no problem taking a lunch break in the middle of a job.”
“…lem, got my truck fixed within just a few days, and they provided a reasonable estimate.…”
“…less that was 2175$ in labor which is insanity for the job then I was over priced and there mechanics lack the knowledge to work on cars correctly…”
“Jay’s Automotive was professional, honest, they listened carefully to my concerns, took the time to find the real problem, got my truck fixed within…”
“…using hose clamp on some area they just use wire ,lol this place is a scammer on my opinion no guidance advice just remove and replace ,what a joke 2d…”
“⭐⭐⭐⭐⭐ I highly recommend Jay’s Automotive (Lomaland Dr) !”
“I do not recommend this place to anyone please find another shop if u dont want to deal with a headache”
“…, Fair pricing, Quality work, Flexible, Stand by their work, Quick to communicate, these are just a few words and phrases that come to mind when talki…”
People customers mention
Sam27 reviews
Jays16 reviews
Johnny6 reviews
Edgar6 reviews
Vanessa5 reviews
Alameda5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jay's Automotive - Lomaland for 8 kinds of job. Pick one to see what they paid and said.
Ddanilo4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★
Did a engine replacement, didn’t even change my seal for transmission over torque bolts and most important of all did not securely tightened the distributor bolt that hold the distributor,instead of using hose clamp on some area they just use wire ,lol this place is a scammer on my opinion no guidance advice just…
Overpriced
SSylviaLocal Guide · 10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
I took my pickup to get checked out because of an odd sound coming from the engine. They told me they would have to run the diagnostic test and see what came up. At the end of the day it came out to be a missing bolt, that they replaced at no cost! Plus, Thank you to Vanessa for setting me up, and super friendly!
Thank you, Sam!
Reasonable priceAuto engine diagnostic
JJhoanna7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
⭐⭐⭐⭐⭐ I highly recommend Jay’s Automotive (Lomaland Dr) !!! They diagnosed the faulty fuel pump and other components on my 2006 Ford Explorer that other mechanics couldn’t identify for almost two months, costing me money on unnecessary parts. Jay’s Automotive was professional, honest, they listened carefully to my…
MMaria2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Sam provides excellent customer service and demonstrates his knowledge as he answers my questions in a friendly and precise manner. The estimates are reasonable and the work done by the techs is performed with precision. The team has made several repairs on my car and it is running smoothly. I definitely recommend…
Reasonable priceGeneral repairs & maintenance
RRubensLocal Guide · 22 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Trustworthy, Honesty, Fair pricing, Quality work, Flexible, Stand by their work, Quick to communicate, these are just a few words and phrases that come to mind when talking about Jay's Automotive and Sam on Lomaland. My family deserves and are thankful for the care of our well performing vehicles to Sam and his crew.
RRodolfo6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Very professional! Sam is very knowledgeable and makes time to explain any questions or concerns. Very trustworthy auto repair shop.
Did a engine replacement, didn’t even change my seal for transmission over torque bolts and most important of all did not securely tightened the distributor bolt that hold the distributor,instead of using hose clamp on some area they just use wire ,lol this place is a scammer on my opinion no guidance advice just remove and replace ,what a joke 2days and half and they even broke my side mirror but replace it for free of course
Price assessment: Overpriced
E
E WLocal Guide · 58 reviewsiTotal number of Google reviews E has written across all businesses on Google Maps, not just this one.
I took my pickup to get checked out because of an odd sound coming from the engine. They told me they would have to run the diagnostic test and see what came up. At the end of the day it came out to be a missing bolt, that they replaced at no cost! Plus, Thank you to Vanessa for setting me up, and super friendly!
Thank you, Sam!
Price assessment: Reasonable price
Services: Auto engine diagnostic
J
Jhoanna Wick7 reviewsiTotal number of Google reviews Jhoanna has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐ I highly recommend Jay’s Automotive (Lomaland Dr) !!! They diagnosed the faulty fuel pump and other components on my 2006 Ford Explorer that other mechanics couldn’t identify for almost two months, costing me money on unnecessary parts. Jay’s Automotive was professional, honest, they listened carefully to my concerns, took the time to find the real problem, got my truck fixed within just a few days, and they provided a reasonable estimate.
I truly appreciate the excellent customer service and professionalism of the entire team. I’m so glad I finally found a trustworthy shop that delivers excellent service at a fair price. Thank you, Jay’s Automotive! 🚗🔧
M
Maria Pena2 reviewsiTotal number of Google reviews Maria has written across all businesses on Google Maps, not just this one.
Sam provides excellent customer service and demonstrates his knowledge as he answers my questions in a friendly and precise manner. The estimates are reasonable and the work done by the techs is performed with precision. The team has made several repairs on my car and it is running smoothly. I definitely recommend this shop and I will continue to service my car with them.
Price assessment: Reasonable price
Services: General repairs & maintenance
J
Juan Romoo2 reviewsiTotal number of Google reviews Juan has written across all businesses on Google Maps, not just this one.
Trustworthy, Honesty, Fair pricing, Quality work, Flexible, Stand by their work, Quick to communicate, these are just a few words and phrases that come to mind when talking about Jay's Automotive and Sam on Lomaland. My family deserves and are thankful for the care of our well performing vehicles to Sam and his crew.
P
Pat Tellez7 reviewsiTotal number of Google reviews Pat has written across all businesses on Google Maps, not just this one.
Great service. My car was done on time and so far so good.
Response from the owner · a month ago
Thank you, Pat! We really appreciate the 5-star review and are glad we were able to get your car taken care of on time. Thank you for trusting Jay’s Automotive!
J
Juana Cano4 reviewsiTotal number of Google reviews Juana has written across all businesses on Google Maps, not just this one.
