How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty91−0.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCOREJay's Automotive - Lomaland
El Paso, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.7★ from 635 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Jay's Automotive - Lomaland for 8 kinds of job.
Jay's Automotive - Lomaland for auto engine diagnostic
Clear ✕All 25 Google reviews tagged “Auto engine diagnostic”
I took my pickup to get checked out because of an odd sound coming from the engine. They told me they would have to run the diagnostic test and see what came up. At the end of the day it came out to be a missing bolt, that they replaced at no cost! Plus, Thank you to Vanessa for setting me up, and super friendly! Thank you, Sam!
Very positive experience.
Fantastic service notified at all times for the status of the repair. My vehicle was extended warranty insurance. They took the pictures sent to the warranty insurance company in a fast prompt way we followed every step till we got OK by the warranty company thank you for all your help.
This place is awesome because they're fast and they communicate well with you. I took my chevy silverado in for a broken exhaust manifold bolt and they ended up finding 2! They had the repairs done in about a week and now my truck purrs like a kitten. Highly recommend this place! Thanks Sam.
They are so attentive and professional. They diagnose my car and are spot on.
Thank you Sam 4 reaching out. Yes, I am very pleased with the service you provided, I LOVE my car!!!
My parents have been taking their trucks to this place for a long time. They are conveniently located in my neighborhood. The staff is super friendly, they dont try to upsale you. Their work has a warranty. Their prices are resonable. They try to save you money when they can. I recommend them highly. I took my yukon…
Always great service at Jay’s Automotive. They have been spot on with their diagnosis of problems and repairs are reasonably priced. I trust them and take my vehicle to them when I can’t do the repairs.
Great place, outstanding work and "spot on" diagnostics.
Sam and his team do an amazing work. Thank you for taking care of all my families vehicles. Very professional and very honest. Thank you Sam.
The staff at Jay's Automotive are very professional and very knowledgeable in the automotive repair sector. They are very courtesy and respectful towards all customers. Sam,manager, is very knowledgeable with all facets of of auto repair and the use of a computer systems information for repairs.
This was my second time having my car serviced at Jays and I’ve had a great experience both times. I’ve been to both Alameda and Lomaland locations. I prefer Lomaland as they tend to be less busy so I was attended sooner. My car was repaired right away. They are very communicative and friendly. Highly recommend! Will be returning if need be
Very professional staff. From the receptionist and service advisor down to the techs. Super fair pricing, excellent communication. Will defenetly recommend!!!
Very professional and honest. We highly recommend Jays Automotive.
Sam and his team did a great job on my 2002 Nissan. Helped me diagnose an ongoing check engine light due to a catalytic converter issue and fixed original hoses & valve caps that needed to be replaced. Also performed fluid flushed that were needed. Explained the issues I was having in detail without hesitation…
After spending quite a bit of money on services on my truck that didn’t need to be done, I went to Jays. These guys are honest, listen to you, and most importantly fixed the problem. They came recommended by guys that work with my husband, and now I know why 😊
Reasonable price. Very professional service. They did not perform unnecessary repairs and waited for my approval before doing any work on my vehicle. I own a 2001 Dodge Ram that I drive to work everyday and thanks to them it is running better than it has in a while.
I have taken my care here several times and each experience has been excellent. I’m always pleased to see John who has helped me numerous times. He always has a friendly demeanor and goes out of his way to make sure I’m taken care of!
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Price
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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 61 | — |
| Oil change | 44 | — |
| Auto engine diagnostic | 25 | — |
| Brakes | 18 | — |
| Vehicle safety inspection | 17 | — |
| Engine repair | 16 | — |
| Electrical repair | 14 | — |
| Air & cabin filter replacement | 12 | — |