Analyzing 6,558,0166.6M ReviewsFor 18,17918.2K Experts

Experts Reviews · Company report
Jay's Automotive - Lomaland logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty91−0.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Jay's Automotive - Lomaland

El Paso, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.7★ from 635 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jay's Automotive - Lomaland is better than 76% of auto repair shops.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jay's Automotive - Lomaland is better than 67% of auto repair shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jay's Automotive - Lomaland is better than 91% of auto repair shops.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jay's Automotive - Lomaland is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jay's Automotive - Lomaland is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jay's Automotive - Lomaland is better than 51% of auto repair shops.C
51

Reviews for your job

Customers hired Jay's Automotive - Lomaland for 8 kinds of job.

Jay's Automotive - Lomaland for electrical

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#47 / 99
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Electrical”

Dolores2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Thank you Sam 4 reaching out. Yes, I am very pleased with the service you provided, I LOVE my car!!!

Reasonable priceElectrical repairGeneral repairs & maintenanceElectrical
Mario11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Sam and his team do an amazing work. Thank you for taking care of all my families vehicles. Very professional and very honest. Thank you Sam.

Steering & suspension repairGeneral repairs & maintenanceElectrical+ Quality+ Professionalism+ Value
Rafa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Love this place! Always provide great service and it’s the only place I’ll take any of my vehicles.

Electrical+ Punctuality+ Quality+ Professionalism
Robert12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jay's Automotive was extremely professional, communicated with me very well, and did a wonderful job with my electrical problem. I chose Jay's based on the recommendations left by other people and totally understand why so many people leave positive reviews for Jay's. Take your car to Jay's and see why Jay's has so many positive reviews.

Electrical
Janie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Great service, very professional staff, and reasonable prices. Definitely recommend!

ElectricalGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
OfeliaLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

As a woman it can be intimidating to walk into an auto shop, but Sam made me feel comfortable right away. They fixed 09 Toyota Corolla and got it to me in the time they told me at the beginning.. They were polite and professional and I would recommend them.

Air & cabin filter replacementElectricalGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
Nicole10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I have taken my care here several times and each experience has been excellent. I’m always pleased to see John who has helped me numerous times. He always has a friendly demeanor and goes out of his way to make sure I’m taken care of!

ElectricalAuto engine diagnosticGeneral repairs & maintenance+ Quality+ Professionalism
Erika5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

Reasonable priceElectricalVehicle safety inspectionOil change
Isaac9 months ago★★★★★

Rating only, no written review.

Great priceAir & cabin filter replacementGeneral repairs & maintenanceElectrical

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 52%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance61—
Oil change44—
Auto engine diagnostic25—
Brakes18—
Vehicle safety inspection17—
Engine repair16—
Electrical repair14—
Air & cabin filter replacement12—

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