How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty91−0.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCOREJay's Automotive - Lomaland
El Paso, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.7★ from 635 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Jay's Automotive - Lomaland for 8 kinds of job.
Jay's Automotive - Lomaland for general repairs & maintenance
Clear ✕All 62 Google reviews tagged “General repairs & maintenance” · showing 20
Sam provides excellent customer service and demonstrates his knowledge as he answers my questions in a friendly and precise manner. The estimates are reasonable and the work done by the techs is performed with precision. The team has made several repairs on my car and it is running smoothly. I definitely recommend…
Always a good experience.
Very professional! Sam is very knowledgeable and makes time to explain any questions or concerns. Very trustworthy auto repair shop.
Jay's Automotive diagnosed the problem and fixed it the same day! Very reasonable pricing and courteous and professional staff! I trust Jay's Automotive with all my vehicle repair needs!
I’ve been taking my vehicle to Jay’s Automotive for several years now. The service is high quality, honest, friendly, and efficient. I wouldn’t dream of going anywhere else for car maintenance.
Great customer service. Sam and Vanessa explained everything in detail. Answered all of my questions. Highly recommend.
My truck is running well. Service was quick. Thank you.
Great service, took a day for truck to be repaired which consisted of various issues..
I have been going to Jay’s Automotive for several years for both car and truck servicing and repairs. I have always found the results of my visits to be exemplary and would recommend their establishment without reservation.
Expected the best and they did excellent work the front reception was very attentive and courteous and friendly and the work is top notch
I dropped my Jeep Liberty off for a few repairs and a texas safety inspection. They never promised anything they couldn't deliver and remained transparent throughout the process. But what takes this into 5 star terroritory was how patient they were with all of my questions and concerns. Not once did they talk down…
Jays automotive has always done an amazing job every time that I been there, thank you Jay's.
Great work always done, and it's still guaranteed with a warranty.
They went above and beyond to get me out on time for work. I really appreciate the fair prices and quick friendly customer service.
Answered all of my questions before I even took my truck in. Responded through requested text messages because I work during their business hours. Worked extremely fast and did a great job. Price was what I was quoted at before even seeing my truck. Even though it was a few minutes before they opened, they went out…
Thank you Sam 4 reaching out. Yes, I am very pleased with the service you provided, I LOVE my car!!!
Always great service at Jay’s Automotive. They have been spot on with their diagnosis of problems and repairs are reasonably priced. I trust them and take my vehicle to them when I can’t do the repairs.
These folks coordination and communication was top notch. Had to coordinate delivery of my vehicle without me being there along and that was a seamless process. Repairs were unbelievably fast and they had me up and running within 30 hours.
We have always been pleased with the service that we received at Jay’s Automotive. Always professional at a fair price. Customer Service is outstanding! Sam always follows up and expedient when returning phone calls. Allen Long Once again, Jay’s Automotive proved to be the best in El Paso! Sam, Vanessa and the rest…
Great place, outstanding work and "spot on" diagnostics.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 61 | — |
| Oil change | 44 | — |
| Auto engine diagnostic | 25 | — |
| Brakes | 18 | — |
| Vehicle safety inspection | 17 | — |
| Engine repair | 16 | — |
| Electrical repair | 14 | — |
| Air & cabin filter replacement | 12 | — |