How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty91−0.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCOREJay's Automotive - Lomaland
El Paso, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.7★ from 635 Google reviews
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Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Jay's Automotive - Lomaland for 8 kinds of job.
Jay's Automotive - Lomaland for general repairs & maintenance
Clear ✕All 62 Google reviews tagged “General repairs & maintenance” · showing 40
Sam provides excellent customer service and demonstrates his knowledge as he answers my questions in a friendly and precise manner. The estimates are reasonable and the work done by the techs is performed with precision. The team has made several repairs on my car and it is running smoothly. I definitely recommend…
Always a good experience.
Very professional! Sam is very knowledgeable and makes time to explain any questions or concerns. Very trustworthy auto repair shop.
Jay's Automotive diagnosed the problem and fixed it the same day! Very reasonable pricing and courteous and professional staff! I trust Jay's Automotive with all my vehicle repair needs!
I’ve been taking my vehicle to Jay’s Automotive for several years now. The service is high quality, honest, friendly, and efficient. I wouldn’t dream of going anywhere else for car maintenance.
Great customer service. Sam and Vanessa explained everything in detail. Answered all of my questions. Highly recommend.
My truck is running well. Service was quick. Thank you.
Great service, took a day for truck to be repaired which consisted of various issues..
I have been going to Jay’s Automotive for several years for both car and truck servicing and repairs. I have always found the results of my visits to be exemplary and would recommend their establishment without reservation.
Expected the best and they did excellent work the front reception was very attentive and courteous and friendly and the work is top notch
I dropped my Jeep Liberty off for a few repairs and a texas safety inspection. They never promised anything they couldn't deliver and remained transparent throughout the process. But what takes this into 5 star terroritory was how patient they were with all of my questions and concerns. Not once did they talk down…
Jays automotive has always done an amazing job every time that I been there, thank you Jay's.
Great work always done, and it's still guaranteed with a warranty.
They went above and beyond to get me out on time for work. I really appreciate the fair prices and quick friendly customer service.
Answered all of my questions before I even took my truck in. Responded through requested text messages because I work during their business hours. Worked extremely fast and did a great job. Price was what I was quoted at before even seeing my truck. Even though it was a few minutes before they opened, they went out…
Thank you Sam 4 reaching out. Yes, I am very pleased with the service you provided, I LOVE my car!!!
Always great service at Jay’s Automotive. They have been spot on with their diagnosis of problems and repairs are reasonably priced. I trust them and take my vehicle to them when I can’t do the repairs.
These folks coordination and communication was top notch. Had to coordinate delivery of my vehicle without me being there along and that was a seamless process. Repairs were unbelievably fast and they had me up and running within 30 hours.
We have always been pleased with the service that we received at Jay’s Automotive. Always professional at a fair price. Customer Service is outstanding! Sam always follows up and expedient when returning phone calls. Allen Long Once again, Jay’s Automotive proved to be the best in El Paso! Sam, Vanessa and the rest…
Great place, outstanding work and "spot on" diagnostics.
We moved here 4 years ago and needed to find a reliable mechanic. Jays had become out go-to for everything to do with our cars and has always done good by us and been honest. Very happy with their work. A mechanic you can trust is very valuable.
Great customer service, very honest and professional, my mecanic service since 2014 when I move back in town.
Sam and his team do an amazing work. Thank you for taking care of all my families vehicles. Very professional and very honest. Thank you Sam.
Best service best prices always helpful.
We have been going to Jay's for over 10 years, and their service has ALWAYS been exceptional! Whether we take our cars for routine maintenance, or for more complex issues, I know I can rely on them to do an honest job. I appreciate that they take the time to explain things, and never talk down to me because I'm a…
Honest appraisal and timely service.
Your employees are extra ordinary and there machanics are exceptional.!! God bless. Keep up the good job.
Better repairs than El Paso honda.
Fantastic service at a reasonable price. I had a door handle and interior part that I broke put on at Jay's and it was ready the same day in a couple hours and the handle works great. I will definitley be returning for any more work I need. Thanks!
I’ve visited Jays on two occasions, and both visits were exceptional! The first time was to swap out an alternator, and the second was to address power failure, which they diagnosed and corrected! They kept me involved in the process, gave me options that could’ve helped me keep my costs budget friendly, and were…
I took my vehicle in for repairs and the team was amazing. Super friendly and made sure to provide all the information needed to make repairs to the vehicle. Thank you!
Best in El Paso! Honest. Courteous! Professional! Follow-up on their work. They call back when they say they will call you. You can trust their word. A trustworthy business reputation!!!
Very professional and honest. We highly recommend Jays Automotive.
I've been going to Jays for more than 15 years and have ALWAYS been treated with unparalleled honesty and professionalism. Their level of integrity and automotive expertise is superior. I wouldn't trust my automotive needs to anybody else. I'm a valued and loyal customer; I highly recommend Jay's Automotive !…
I traveled to El Paso to officiate a friend's wedding. After the reception on a Saturday night, I noticed a strong odor of gasoline around my 2015 Tahoe. I looked under the vehicle and saw fuel was leaking from a fuel line on top of the gas tank somewhere. Saturday night in a town where I knew almost no one. I…
This is a top notch business. Prices are fair. They were quick to diagnose the problem and car was ready the next day. Customer service was excellent. I will definitely be a returning customer.
This place is top notch, I would highly recommend them and will continue to use them in the future. They squeezed me in the schedule the next day and resolved my issue right away. Pricing was more than fair and they fixed a mistake from another mechanic shop that had just done a brake change. Awesome place.
Good customer service all around thank you
They were very professional and fixed the problem with my truck quickly
Great service, very professional staff, and reasonable prices. Definitely recommend!
Price
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Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 61 | — |
| Oil change | 44 | — |
| Auto engine diagnostic | 25 | — |
| Brakes | 18 | — |
| Vehicle safety inspection | 17 | — |
| Engine repair | 16 | — |
| Electrical repair | 14 | — |
| Air & cabin filter replacement | 12 | — |