How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty91−0.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCOREJay's Automotive - Lomaland
El Paso, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.7★ from 635 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Jay's Automotive - Lomaland for 8 kinds of job.
Jay's Automotive - Lomaland for oil change
Clear ✕All 45 Google reviews tagged “Oil change” · showing 20
Very positive experience.
Absolutely positive experience. Work was done in a timely and professional manner. Cost of service was reasonable, with no surprise "extra" charges. I will definitely have future work done by Jay's Automotive. Special thanks to Sam. He explains every step of the work in clear and concise language. I recommend Jay's,…
Always a great service from them. So far I am pleased
I’ve been taking my vehicle to Jay’s Automotive for several years now. The service is high quality, honest, friendly, and efficient. I wouldn’t dream of going anywhere else for car maintenance.
Excellent work and very courteous receptionist
Always a pleasure and smooth process at Jay's. Sam is informative and patient, always ready and willing to educate and inform. Vanessa is welcoming and helpful. They have serviced all my vehicles and my daughters car and truck as well. Some jobs routine and others complicated, but always repaired with absolutely no…
I'm very happy I've been coming to this location to have my car worked on, they are kind and have been so even when I fell on hard times. I truly appreciate everyone who works here and the help they've given me.
I was so amazed by the timing it was really a fast service!
I dropped my Jeep Liberty off for a few repairs and a texas safety inspection. They never promised anything they couldn't deliver and remained transparent throughout the process. But what takes this into 5 star terroritory was how patient they were with all of my questions and concerns. Not once did they talk down…
Sam has gone above and beyond getting our Vue back on the road. It's an older car (2003) and some replacement parts are extremely hard to find. It took a little time but he located an extremely rare fuel tank for this model. He has done other work on this car (brakes, suspension, air conditioning) and has always…
Service, as usual, was thorough, quick, and friendly! And affordable
Quick service, pleasant staff and reasonable prices. Thank you.
Great place to take your car for service! The people there are very friendly and knowledgeable. Have never had a problem with their work, and they are very reasonably priced!
I have taken my car to Jay’s Automotive for several years now. They have earned my trust in their workmanship. They are very thorough from start to finish on the work being done on my car. I would recommend Jay’’s Automotive to anyone needing work done on their cars.
Fast service and friendly staff
My parents have been taking their trucks to this place for a long time. They are conveniently located in my neighborhood. The staff is super friendly, they dont try to upsale you. Their work has a warranty. Their prices are resonable. They try to save you money when they can. I recommend them highly. I took my yukon…
We moved here 4 years ago and needed to find a reliable mechanic. Jays had become out go-to for everything to do with our cars and has always done good by us and been honest. Very happy with their work. A mechanic you can trust is very valuable.
Great customer service, very honest and professional, my mecanic service since 2014 when I move back in town.
Sam and his team do an amazing work. Thank you for taking care of all my families vehicles. Very professional and very honest. Thank you Sam.
Best service best prices always helpful.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 61 | — |
| Oil change | 44 | — |
| Auto engine diagnostic | 25 | — |
| Brakes | 18 | — |
| Vehicle safety inspection | 17 | — |
| Engine repair | 16 | — |
| Electrical repair | 14 | — |
| Air & cabin filter replacement | 12 | — |