Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Jay's Automotive - Lomaland logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty91−0.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Jay's Automotive - Lomaland

El Paso, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.7★ from 635 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jay's Automotive - Lomaland is better than 76% of auto repair shops.B
76
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jay's Automotive - Lomaland is better than 67% of auto repair shops.B
67
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jay's Automotive - Lomaland is better than 91% of auto repair shops.A
91
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jay's Automotive - Lomaland is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jay's Automotive - Lomaland is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jay's Automotive - Lomaland is better than 51% of auto repair shops.C
51

Reviews for your job

Customers hired Jay's Automotive - Lomaland for 8 kinds of job.

Jay's Automotive - Lomaland for vehicle safety inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle safety inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 40
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Vehicle safety inspection”

Juana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Very good service! Will see you in October with our Pacifica

Vehicle safety inspection
Art3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Always a great service from them. So far I am pleased

Reasonable priceVehicle safety inspectionOil change
Suzanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I’ve been taking my vehicle to Jay’s Automotive for several years now. The service is high quality, honest, friendly, and efficient. I wouldn’t dream of going anywhere else for car maintenance.

Air & cabin filter replacementGeneral repairs & maintenanceVehicle safety inspection
The3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I dropped my Jeep Liberty off for a few repairs and a texas safety inspection. They never promised anything they couldn't deliver and remained transparent throughout the process. But what takes this into 5 star terroritory was how patient they were with all of my questions and concerns. Not once did they talk down…

Great priceAir & cabin filter replacementGeneral repairs & maintenanceA/C installation & repair
MiguelLocal Guide · 309 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Auto service provided in my truck was handled with experience care and warm welcome. I highly recommend thier work.

Great priceVehicle safety inspection
Dolores2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Thank you Sam 4 reaching out. Yes, I am very pleased with the service you provided, I LOVE my car!!!

Reasonable priceElectrical repairGeneral repairs & maintenanceElectrical
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Always great service at Jay’s Automotive. They have been spot on with their diagnosis of problems and repairs are reasonably priced. I trust them and take my vehicle to them when I can’t do the repairs.

Reasonable priceGeneral repairs & maintenanceAuto engine diagnosticVehicle safety inspection
CheriLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We moved here 4 years ago and needed to find a reliable mechanic. Jays had become out go-to for everything to do with our cars and has always done good by us and been honest. Very happy with their work. A mechanic you can trust is very valuable.

Great priceTransmissionGeneral repairs & maintenanceVehicle safety inspection
RosaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great customer service, very honest and professional, my mecanic service since 2014 when I move back in town.

Steering & suspension repairGeneral repairs & maintenanceEngine repair
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

The employees are very professional. I never had problems with Jay's.

Vehicle safety inspection+ Professionalism
Nique'sLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Been coming here for a while now. It’s not like some shops where you go in for one thing and they tell you, you need five other things. They listen and have great customer service. I came in on a Friday with no appointment. When I got there I saw they were swamped. I asked if they could just do a thorough…

Vehicle safety inspection
Ignacio7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

The staff at Jay's Automotive are very professional and very knowledgeable in the automotive repair sector. They are very courtesy and respectful towards all customers. Sam,manager, is very knowledgeable with all facets of of auto repair and the use of a computer systems information for repairs.

Air & cabin filter replacementAuto battery maintenanceAuto emissions testing
Teresa6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Rating only, no written review.

Great priceVehicle safety inspection
Erika5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Rating only, no written review.

Reasonable priceElectricalVehicle safety inspectionOil change
MarisolLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rating only, no written review.

Reasonable priceVehicle safety inspectionOil change
Isaac9 months ago★★★★★

Rating only, no written review.

Great priceAir & cabin filter replacementGeneral repairs & maintenanceElectrical
Ramon6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Rating only, no written review.

Reasonable priceVehicle safety inspection

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 44%Reasonable 52%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance61—
Oil change44—
Auto engine diagnostic25—
Brakes18—
Vehicle safety inspection17—
Engine repair16—
Electrical repair14—
Air & cabin filter replacement12—

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