How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%76+41.5Reliability 24%67+16.2Value 14%100+14.1Replies to reviews 7%51+3.6Craft & service penalty91−0.9Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCOREJay's Automotive - Lomaland
El Paso, TX · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #188Position by Experts Score among all companies we track in this category. of 218 auto repair shops · 4.7★ from 635 Google reviews
Report card
Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Jay's Automotive - Lomaland for 8 kinds of job.
Jay's Automotive - Lomaland for wheel alignment
Clear ✕All 11 Google reviews tagged “Wheel alignment”
Sam and his team do an amazing work. Thank you for taking care of all my families vehicles. Very professional and very honest. Thank you Sam.
I have found that sticking with Jay’s automotive has been my best decision for my 1999 Toyota forerunner. The repairs are consistent the warranty is excellent and I don’t have to shop around to save a dollar. I recommend Jay’s automotive for all your repair needs. Sam at jay’s Is highly recommended for your repair needs
excellent service !
This is a top notch business. Prices are fair. They were quick to diagnose the problem and car was ready the next day. Customer service was excellent. I will definitely be a returning customer.
I initially checked Jay's Automotive online reviews before I decided to call and inquire further about issues (transmission) with my 2005 Honda Accord EX. I initially spoke with Mr Johnny (the owner) and was immediately assisted with professionalism, options to possibly correct the transmission issues and immediate…
I have been using this shop for many years, they are always professional, honest n timely...excellent customer service!
As a woman it can be intimidating to walk into an auto shop, but Sam made me feel comfortable right away. They fixed 09 Toyota Corolla and got it to me in the time they told me at the beginning.. They were polite and professional and I would recommend them.
Jays staff is very professional . They even provide a complimentary cup of coffee 👍🏻I always take my car to them because they are honest and very respectful . I recommend them very highly !!! They do a great job on fixing my car and they’ll let you know what other maintaince that you may need to do on your car .
After spending quite a bit of money on services on my truck that didn’t need to be done, I went to Jays. These guys are honest, listen to you, and most importantly fixed the problem. They came recommended by guys that work with my husband, and now I know why 😊
Rating only, no written review.
Rating only, no written review.
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General repairs & maintenance | 61 | — |
| Oil change | 44 | — |
| Auto engine diagnostic | 25 | — |
| Brakes | 18 | — |
| Vehicle safety inspection | 17 | — |
| Engine repair | 16 | — |
| Electrical repair | 14 | — |
| Air & cabin filter replacement | 12 | — |
