Lawn care service · Lewisville, TX · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%89+52.2Reliability 26%79+20.6Value 15%99+15.1Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#15 of 28 mulching servicesiPosition by Experts Score among all companies we track in this category. · better than 48%
4.9★★★★★72 Google reviews · 24 photos
97%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
3.7%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jay's Lawn Service 4.9 out of 5 based on 72 reviews, with the owner responding to every comment. Customers frequently praise the company for punctual scheduling, clear communication, reasonable pricing, and thorough cleanup of leaves, acorns, and flowerbeds. Services include mowing, mulching, and landscaping, often noted for efficient, bagless debris removal. However, two low-star reviews criticize specific interactions for being unprofessional and lacking accountability, claiming that promised work was rushed, incomplete, or poorly managed despite the overall high satisfaction.
Google rating: 4.9 out of 5 from 72 reviews (97% five-star).
Reviews on this page: 72 Google reviews (69 with written comments, 1 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: September 29, 2026.
Service: Mulching Service serving Lewisville, Texas.
Data from Google, last updated October 26, 2026.
Score profile vs other mulching services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: reliability.
Jay's Lawn ServiceMulching Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jay's Lawn Service: 89/100 on this factor. Category median: 91.A
89
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jay's Lawn Service: 79/100 on this factor. Category median: 89.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jay's Lawn Service: 99/100 on this factor. Category median: 100.A
99
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jay's Lawn Service: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 70.–
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Bar = this company · dark tick = category median.
Star ratings
72 Google reviews we collected
4.9of 5
5 stars7097%
4 stars00%
3 stars00%
2 stars00%
1 star23%
Praise vs complaints
Phrases our text analysis found in 69 written reviews
94%praise
Praise16994%
Complaints106%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price933%
Reasonable1867%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3922%
Would recommend3318%
Staff & attitude2916%
Communication2715%
Speed & response2212%
Price & value169%
Honesty & trust137%
What customers talk about
We read 69 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jay’s crew did a great job cleaning up my flowerbeds.”
“Their work is sloppy, communication is terrible, and they do not follow through on what they promise.”
“If you are looking for a great all around service with wonderful customer care, look no further.”
“I would not recommend them to anyone.”
“His team is clearly professional and knows how to deal with each species of shrub and/or tree.”
“Updated review…As you can see from their response, very unprofessional people.”
“Service was reasonably priced, crew was on time and listened to my requests.”
“Jay’s promptly told me when they would come to complete - thanks!”
“From beginning to end, he was very communicative, wonderful to work with, and very reasonably priced.”
“Cannot recommend them enough; if you are looking for an honest, reliable company that is so incredibly easy to work with, you’ve found them.”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jay's Lawn Service for 3 kinds of job. Pick one to see what they paid and said.
Sarah14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Jay’s crew did a great job cleaning up my flowerbeds. His crew is polite and respectful. Jay is knowledgeable about landscape needs and issues.
I look forward to continuing to have them help me with landscape maintenance.
Reasonable priceGroundskeeping
caseyLocal Guide · 39 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
The whole process was smooth! From getting a quote to paying for the service, it was a great experience. Our yard looks so much nicer now!
Reasonable priceLawn mowing & maintenance
Elizabeth6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
If you are looking for a great all around service with wonderful customer care, look no further....Jay's Lawn Service is your place! Our family has used Jay's for several years for mowing maintenance, mulching beds and special landscape projects. Everything is done with precision and care. Jay is always glad to…
MulchingLawn mowing & maintenanceYard work
JessieLocal Guide · 34 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
First time customer and will be a repeat customer. They did a fantastic job front and back yard, took care with the plants I have, everything is cut evenly, no clumps of grass laying around in the yard, they answer the phone when you call, email you back, and the price is great for all the work they did. I am so thankful!
Reasonable priceLawn mowing & maintenance
Dorothy9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Wow! Our landscaping was truly out of control. Jay and his crew tackled and tamed it. Service was reasonably priced, crew was on time and listened to my requests. Highly recommend their service! Wish I could give them 10 stars!🌟
Reasonable priceMulchingYard work
JesseLocal Guide · 45 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Does excellent work and keeps to schedule!
They did not finish the work during a recent thunderstorm, which I appreciate- no company should put their employees at risk just for grass cutting. Jay’s promptly told me when they would come to complete - thanks! A company that values its employees’ safety is one worth…
Jay’s crew did a great job cleaning up my flowerbeds. His crew is polite and respectful. Jay is knowledgeable about landscape needs and issues.
I look forward to continuing to have them help me with landscape maintenance.
Price assessment: Reasonable price
Services: Groundskeeping
Response from the owner · 3 weeks ago
Thank you so much for the great review! We truly appreciate you trusting Jay’s Lawn Service with your flower bed cleanup and landscape maintenance in the Viridian community. Our team takes pride in providing professional, respectful service and keeping flower beds and landscapes clean and well maintained. We look forward to continuing to take care of your property and helping with your future landscaping needs!
casey pearsallLocal Guide · 39 reviewsiTotal number of Google reviews casey has written across all businesses on Google Maps, not just this one.
The whole process was smooth! From getting a quote to paying for the service, it was a great experience. Our yard looks so much nicer now!
Price assessment: Reasonable price
Services: Lawn mowing & maintenance
Response from the owner · 2 months ago
Thank you so much for the 5-star review! We’re glad to hear the entire process—from receiving your quote to making payment—was smooth and easy. We truly appreciate you choosing Jay’s Lawn Service and trusting our team with your property. We look forward to serving you again!
Elizabeth Jaeger6 reviewsiTotal number of Google reviews Elizabeth has written across all businesses on Google Maps, not just this one.
If you are looking for a great all around service with wonderful customer care, look no further....Jay's Lawn Service is your place! Our family has used Jay's for several years for mowing maintenance, mulching beds and special landscape projects. Everything is done with precision and care. Jay is always glad to answer questions, offer suggestions and assist in any way he can. We did not realize how much of our weekend was taken up by doing lawn stuff until we found Jay's. It was good to just relax!
We are relocating out of the area and will sure miss the wonderful care Jay and his team have provided.
Services: Mulching, Lawn mowing & maintenance, Yard work
Response from the owner · 2 months ago
Thank you so much for your kind words and for trusting Jay’s Lawn Service over the years! It has truly been an honor to provide your family with lawn mowing, landscape maintenance, mulch installation, and landscaping services.
We’re grateful that we could help give you your weekends back so you could spend more time relaxing with your family—that’s exactly what we strive to do for every customer. Thank you for recognizing our team’s attention to detail and commitment to quality customer service.
While we’re sad to see you leave the DFW area, we sincerely appreciate your support and the opportunity to care for your property over the years. We wish you all the best with your move and hope you find a lawn care company that serves you as well as we’ve enjoyed serving you.
Thank you again for being a valued part of the Jay’s Lawn Service family!
Jessie SLocal Guide · 34 reviewsiTotal number of Google reviews Jessie has written across all businesses on Google Maps, not just this one.
First time customer and will be a repeat customer. They did a fantastic job front and back yard, took care with the plants I have, everything is cut evenly, no clumps of grass laying around in the yard, they answer the phone when you call, email you back, and the price is great for all the work they did. I am so thankful!
Price assessment: Reasonable price
Services: Lawn mowing & maintenance
Response from the owner · 3 months ago
Thank you so much for your wonderful review! We truly appreciate you trusting us with your property, and we’re honored to hear that you’ll be using us again.
Our team takes a lot of pride in paying attention to the little details—from mowing evenly and cleaning up thoroughly to protecting our customers’ plants and providing responsive communication every step of the way. It’s great to know those efforts made a difference for you.
Thank you again for your kind words and for choosing Jay’s Lawn Service. We look forward to keeping your lawn looking its best for many seasons to come!
Dorothy Ghylin-Bennett9 reviewsiTotal number of Google reviews Dorothy has written across all businesses on Google Maps, not just this one.
Wow! Our landscaping was truly out of control. Jay and his crew tackled and tamed it. Service was reasonably priced, crew was on time and listened to my requests. Highly recommend their service! Wish I could give them 10 stars!🌟
Price assessment: Reasonable price
Services: Mulching, Yard work
Response from the owner · 4 months ago
Thank you so much for the amazing review! We’re thrilled to hear that you were happy with the results. Transforming overgrown landscapes into clean, beautiful outdoor spaces is one of our favorite things to do, and we’re glad we could help bring your property back under control.
We truly appreciate your kind words about our crew, pricing, communication, and attention to your requests. Providing reliable, professional landscaping and mulching services is something we take great pride in.
Thank you again for trusting Jay’s Lawn Service with your property and for recommending us to others. Reviews like yours mean the world to our small business. We look forward to serving you again in the future!
Jesse WarmanenLocal Guide · 45 reviewsiTotal number of Google reviews Jesse has written across all businesses on Google Maps, not just this one.
Does excellent work and keeps to schedule!
They did not finish the work during a recent thunderstorm, which I appreciate- no company should put their employees at risk just for grass cutting. Jay’s promptly told me when they would come to complete - thanks! A company that values its employees’ safety is one worth doing business with.
Well done taking care of employees and of my yard.
Price assessment: Reasonable price
Services: Lawn mowing & maintenance
Response from the owner · 4 months ago
Thank you so much for the thoughtful 5-star review! We truly appreciate you taking the time to recognize both our work and our team.
Safety will always come first for us. Texas weather can change fast, and while we work hard to stay on schedule, we never want our crews operating equipment during dangerous lightning or severe storms. I’m glad we were able to communicate clearly and get your service completed promptly afterward.
We really appreciate your trust in us and your understanding. Thank you again for supporting our local business and for allowing us to take care of your lawn!
mmillerssnLocal Guide · 33 reviewsiTotal number of Google reviews mmillerssn has written across all businesses on Google Maps, not just this one.
I was looking for a local lawn service to take on my yard as I can't find the time or effort to continue doing it myself. Pretty automated process to get a very reasoable quote, and I appreciate the automatic billing and working with a licensed and insured business. The came out today for my first service and it went well. Thanks so much.
Price assessment: Reasonable price
Services: Lawn mowing & maintenance
Response from the owner · 5 months ago
Thank you so much for the 5-star review, Mike! We really appreciate you trusting us with your lawn service.
We’ve worked hard to make the process simple and convenient from start to finish, so I’m glad you found the quoting, billing, and communication easy to work with. We also take a lot of pride in being a fully licensed and insured local business that customers can depend on.
Thank you again for the opportunity to earn your business. We look forward to keeping your lawn looking great all season long!
Ian Eckert4 reviewsiTotal number of Google reviews Ian has written across all businesses on Google Maps, not just this one.
Good communicators, on time service, and excellent work to make the property look much better.
Price assessment: Reasonable price
Services: Lawn mowing & maintenance
Response from the owner · 5 months ago
Hi Ian,
Thank you for the kind words—we really appreciate you taking the time to share your experience!
It was a pleasure working on your property in Colleyville. I’m glad to hear you were happy with the communication, timeliness, and overall results. Our goal is always to leave every lawn, hedge, and flower bed looking its best, so that means a lot.
We look forward to keeping everything looking sharp for you moving forward!
Jane VeaLocal Guide · 33 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
Very Professional, Fast and overall great service!!
Response from the owner · 5 months ago
Thank you so much for your kind words! We truly appreciate the opportunity to provide professional and efficient lawn care service. It means a lot to hear that you were happy with the results. If you ever need lawn maintenance or landscaping in the Euless area, we’d be glad to help again. Thanks for choosing Jay’s Lawn Service!
Justin KanarickLocal Guide · 102 reviewsiTotal number of Google reviews Justin has written across all businesses on Google Maps, not just this one.
I’ve had Jay’s cut my lawn for almost 2 years - the attention to detail and communication simply can’t be matched.
Response from the owner · 6 months ago
Thank you so much for trusting Jay’s Lawn Service with your lawn service for nearly two years. Long-term customers like you mean everything to us. We work hard to provide dependable lawn care, strong communication, and the kind of attention to detail that keeps properties in Euless looking their best. We truly appreciate your continued support and look forward to serving you for years to come.
