How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%81+19.6Value 14%98+13.9Replies to reviews 7%74+5.2Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCOREJay Walton Automotive
Albuquerque, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 639 Google reviews
Report card
Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Reviews for your job
Customers hired Jay Walton Automotive for 8 kinds of job.
Jay Walton Automotive for auto body & trim repair
Clear ✕All 96 Google reviews tagged “Auto body & trim repair” · showing 40
You guys are a truly great and professional auto care center. You went above and beyond on my truck's paint and I really appreciate it. Thanks for all you do for the city of Albuquerque.
Little late with the review. I went there for an estimate for some scratches on my car after it was shipped to Albuquerque. The estimator took the car in the back and applied some cleaner and it turned out the bulk of the issue didn't impact the clear coat or the paint and he did it free of charge. I'll be bringing…
As always, the service was outstanding.
From the second you walk through the door, you can tell this shop operates at a higher standard. The front desk team is incredible-welcoming, communicative, and transparent every step of the way. As for the techs and body workers in the shop, their skill and attention to detail are top-tier. They treated my vehicle…
Good communication! Great work and always warranted. I’ve used these guys for years for different reasons and have no regrets. Ryan was great on the auto body side. Thank you!
My car was rear ended and I was referred by a friend to Jay Walton. Couldn't have had better service in any way. Kaitlyn is the bomb!! She is so professional, friendly and knowledgeable. She was great at keeping me updated on progress of repairs and on insurance issues. Highly recommend this business.
Great customer service! Repair was done with due diligence! Highly recommend Jay Walton Automotive!
Ryan, took great care of us dealing with delays on the parts needed. Escape transmission is working fine!
Communication was good. My car looks like new again!! Cleaning it inside and out after the repairs were done was excellent!!
I got personal care and service at Jay Walton Automotive. I didn't feel like just another paying customer. They referred to me by name and cared about my situation. The repairs were outstanding. And the icing on the cake: they returned my car so spitfire clean and shiny. I thought they'd had it detailed. If you have…
From the start where my 2008 Popular 190 Roadtrek was towed from Santa Rosa. The seamless communication between me, my insurance carrier(GEICO) and AAA with Jay Walton Automotive generally and Harlan Bloom specifically made my otherwise exhausting experience easy. The work done was superb. When I picked up my…
They did an outstanding job repairing my SUV. Dropped my car off late Monday night and got it back on Friday. Very pleased with the work that was done. Replaced my bumper and matched the paint. Would recommend them to family and friends.
Completely professional, excellent communication, and excellent work! My car looks like new again!
Work on my vehicle was done quickly and my car looks good.
Jay Walton did excellent collision repair work on my Mercedes chassis camper van that had damage to the passenger door area from someone backing into me. Ryan was super efficient and friendly getting the repairs scheduled and coordinating with insurance. When I arrived for the assessment Caleb walked me through…
I had a great experience with this repair shop after my car was involved in an accident. They did an amazing job repairing my vehicle, and it looks great! The entire process was handled professionally, and I really appreciate the quality of their work and attention to detail. My car looks like new again! I highly…
Excellent service. Clean work. Professional and courteous customer service.
Outstanding work! I sent my car in for hail damage, and it came back beautiful!
Best service best customer care best repair ever
Harlan was amazing with getting a quote for the repair on my jeep. As always, Jay Walton is top notch. I would recommend them repeatedly. You will not be disappointed.
Great communication and overall customer service!
Friendly staff, great communication
You guys are the best. You got my truck in and out in no time at all. The repairs are great. My truck looks brand new and Willie. Miller is one the best guys you have working for you right now. He took great care of us and I will be going back to you guys in the future with any other repairs, because of him, And the…
Great mechanics and front office staff! Extremely professional and knowledgeable
Amazing work and detailed.
Jaqueline Gutierrez effortlessly and efficiently completely held down the front desk by herself. She did so professionally and with a smile on her face!
Front end insurance repair after hitting animal on the road... The repair took a week longer than estimated. The new paint on the hood had 2 obvious imperfections. A bolt in the wheel well was not tightened completely and stuck out a quarter inch (tire hazard?). The bolt below that one was missing altogether. The…
Always professional. Wonderful attention to detail in replacing the front bumper on my Corvette from an accident. Will use Jay Walton every time needed. Ryan Roman is one of the best in tue business.
I know of Jay Walton because my boyfriend had his car fixed there a couple of years ago when he was involved in a car accident and they left his car like new. From the moment I called to ask if they could take my car, I dealt with the nicest, most professional people. You can tell they truly love what they do and…
Took my car in to get body work done through my insurance. Ryan took care of everything for me and my car came out looking great! Thanks to the team at Jay Walton!!!
Excellent, friendly service. Repair work looks amazing.
Great service!!!
Friendly and great to work with, they kept me informed during the entire process. They are my go to shop and have been about 18 years and 3 different vehicles.
I have been using j walton for the past several years. They may be the most efficient Service group I have ever employed. Excellent workmanship, Excellent customer service, Excellent overall communicators. FinanciallyI haven't compared shops because I feel I'm always getting their best. And I don't need to haggle a price.
4th time at Jay Walton for car repairs, this time for a hit & run. Harlan simply couldn't provide better customer service than he does - personal, professionbal, friendly and knowledgable. Great repairs, too, of course!
Excellent experience. No one wants to deal with a car accident. Grateful our experience with Jay Walton was a great one. Great communication from our POC and the car repairs look amazing.
Unfortunately I have had to use Jay Walton a few times (no fault of my own)....but just like my first visit - this one was also great! I originally chose JW as they were authorized by insurance. I will continue to go back to JW. The work and color matching is great, the customer service is OUTSTANDING. I love…
Very pleased with the work that was done to my car that was in an accident. Staff was professional , kept me up to date with repairs as they went along.
My vehicle was hit with fifty cent size hail, damaging pretty much the entire shell of the suv. Jay Walton Automotive worked with my insurance. They kept in touch throughout the repairs and never seemed bothered when I would call to check. My vehicle came back to me looking like brand new again! I will definitely be using there services in the future.
Jay Walton provided great customer after are accident. I was impressed with what they did and would recommend them to anyone
Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Auto body & trim repair | 95 | — |
| Body & Trim | 56 | — |
| General repairs & maintenance | 25 | — |
| Painting | 24 | — |
| Auto body & trim replacement | 16 | — |
| Oil change | 14 | — |
| Auto glass replacement | 11 | — |
| Transmission | 8 | — |
