Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
Google reviewers rate Jay Walton Automotive 4.7 out of 5 stars based on 639 reviews, frequently citing professional communication, fair pricing, and quality collision or body work. Many customers appreciate the shop's transparency regarding repairs and the cleanliness of returned vehicles. However, a recurring criticism in lower-rated feedback involves significant delays in completing repairs or failing to provide promised updates on vehicle status.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Bar = this company · dark tick = category median.
639 Google reviews we collected
Phrases our text analysis found in 455 written reviews
Price verdicts customers left with their Google review
How often each topic comes up in the written reviews
We read 455 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“You guys are a truly great and professional auto care center.”
“…on't understand how car repair works," according to the manager, who yelled at me.…”
“As for the techs and body workers in the shop, their skill and attention to detail are top-tier.”
“Honestly, it seems like it was a little skit to be exaggeratedly terrible so that I wouldn't pay, and drive the car of the lot, and then they could ha…”
“They fix what needs fixing and are timely and reliable.”
“Ryan, took great care of us dealing with delays on the parts needed.”
“5 minutes later Ryan came back and the scratch was gone like it never happened, amazing service 10/10 already recommended to my friends!”
“Avoid this place if you want respect, clear communication, and fairness.”
“The folks at this shop are both experienced and fair.”
“We don't know much about mechanic, but everything sounded super pricey.”
“The front desk team is incredible-welcoming, communicative, and transparent every step of the way.”
“My grandfather, mother, and self could all hear the noise with little effort, so either they lied or didn't care to diagnose it properly.”
“The seamless communication between me, my insurance carrier(GEICO) and AAA with Jay Walton Automotive generally and Harlan Bloom specifically made my…”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Jay Walton Automotive for 8 kinds of job. Pick one to see what they paid and said.
You guys are a truly great and professional auto care center. You went above and beyond on my truck's paint and I really appreciate it. Thanks for all you do for the city of Albuquerque.
Ryan and Tommy are both outstanding. Very professional and personable. The best service in Albuquerque.
Little late with the review. I went there for an estimate for some scratches on my car after it was shipped to Albuquerque. The estimator took the car in the back and applied some cleaner and it turned out the bulk of the issue didn't impact the clear coat or the paint and he did it free of charge. I'll be bringing…
From the second you walk through the door, you can tell this shop operates at a higher standard. The front desk team is incredible-welcoming, communicative, and transparent every step of the way. As for the techs and body workers in the shop, their skill and attention to detail are top-tier. They treated my vehicle…
Good communication! Great work and always warranted. I’ve used these guys for years for different reasons and have no regrets. Ryan was great on the auto body side. Thank you!
What can I say about Jay Walton? Well, that they are Amazing!! They are honest and work with integrity. They have been so patient with me, working on my 2010 Dodge Charger. I love my car! Unfortunately, I learned the hard way, to stick to a reputable Company. I took my car to Blue Castle located in the South Valley…
| Job | Reviews | Category typical |
|---|---|---|
| Auto body & trim repair | 95 | — |
| Body & Trim | 56 | — |
| General repairs & maintenance | 25 | — |
| Painting | 24 | — |
| Auto body & trim replacement | 16 | — |
| Oil change | 14 | — |
| Auto glass replacement | 11 | — |
| Transmission | 8 | — |
4.7 ★★★★★ 639 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
You guys are a truly great and professional auto care center. You went above and beyond on my truck's paint and I really appreciate it. Thanks for all you do for the city of Albuquerque.
Ryan and Tommy are both outstanding. Very professional and personable. The best service in Albuquerque.
David, we're happy to hear that our team members could help with your vehicle needs. Your kind words mean a lot to the team, and saying we're the "best service in Albuquerque" really puts a smile on our faces!
Little late with the review. I went there for an estimate for some scratches on my car after it was shipped to Albuquerque. The estimator took the car in the back and applied some cleaner and it turned out the bulk of the issue didn't impact the clear coat or the paint and he did it free of charge. I'll be bringing my cars back here for all of their service needs.
James, we appreciate you stopping by our business and for letting us know how everything went. We're so happy to have been able to help! It’s awesome to hear you’ll trust us with all your cars’ service needs moving forward. Appreciate you sharing your experience!
As always, the service was outstanding.
Rudy, it means a lot to hear this about our service. We appreciate the positive rating and for choosing our team!
From the second you walk through the door, you can tell this shop operates at a higher standard. The front desk team is incredible-welcoming, communicative, and transparent every step of the way. As for the techs and body workers in the shop, their skill and attention to detail are top-tier. They treated my vehicle like it was their own and the qauality of the finish is FLAWLESS. Finding an honest, high-claiper auto body shop isnt essy, but these guys are UNTOUCHABLE. Highest possible recommendation!!!!!!
Ruben, your note about our team’s transparency and the flawless finish means a lot to us. We take pride in treating every vehicle like our own, making sure every detail is just right. Thank you so much for this awesome review! We really appreciate it.
Good communication! Great work and always warranted. I’ve used these guys for years for different reasons and have no regrets. Ryan was great on the auto body side. Thank you!
Crystal, we’re thrilled to hear Ryan and the team have consistently delivered great work and clear communication over the years. Thanks for sticking with us!
What can I say about Jay Walton? Well, that they are Amazing!! They are honest and work with integrity. They have been so patient with me, working on my 2010 Dodge Charger. I love my car! Unfortunately, I learned the hard way, to stick to a reputable Company. I took my car to Blue Castle located in the South Valley and they destroyed my car. I was about to get rid of my car but I decided to take it back to Jay Walton and Oh my goodness they revived my poor car. I am so grateful to JW. I am posting this so others know where to take their vehicle so you don’t spend thousands of dollars paying for work that was not been done. I am a faithful client of JW Forever!!! Thank you!😊
It means a lot to hear that we could revive your 2010 Dodge Charger after the trouble you had elsewhere. Angie, your loyalty truly inspires us to keep delivering honest, patient service with integrity every day! Thank you so much for sharing, and we appreciate the kind words. You are so welcome!
Great service!
Grady, we appreciate you taking the time to recognize our service! We are glad we could help! Thank you for choosing Jay Walton Automotive.
The folks at this shop are both experienced and fair. They fix what needs fixing and are timely and reliable. They are always my go to autoshop.
Jeannie, your trust in our fair and reliable service means a lot. We're glad to be your go-to shop! We appreciate you highlighting our team's experience and timeliness.
My car was rear ended and I was referred by a friend to Jay Walton. Couldn't have had better service in any way. Kaitlyn is the bomb!! She is so professional, friendly and knowledgeable. She was great at keeping me updated on progress of repairs and on insurance issues. Highly recommend this business.
Thank you for the compliments to our team member and for choosing Jay Walton Automotive! Your support of our business and kind words means a lot to us. Let us know if you need anything else in the future!
Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts
