Auto body shop · Albuquerque, NM · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%93+54.6Reliability 26%80+20.9Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 91Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#34 of 103 auto body shopsiPosition by Experts Score among all companies we track in this category. · better than 68%
4.9★★★★★82 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
5%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently praise the shop for fair pricing, clear communication, and efficient turnaround times, noting that vehicles often look like new after repairs. Reviewers highlight the staff's helpfulness in managing insurance claims and maintaining transparency regarding costs. While the majority of feedback is positive, a small number of low-star reviews allege a lack of honesty, though no specific details are provided to support these claims.
Google rating: 4.9 out of 5 from 82 reviews (98% five-star).
Reviews on this page: 82 Google reviews (70 with written comments, 6 with photos).
Owner responses: the business replied to 1% of reviews.
Most recent review: October 12, 2026.
Service: Auto Body Shop serving Albuquerque, New Mexico.
Data from Google, last updated November 1, 2026.
Score profile vs other auto body shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Sam's Paint & Body, Inc.Auto Body Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sam's Paint & Body, Inc.: 93/100 on this factor. Category median: 90.A
93
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sam's Paint & Body, Inc.: 80/100 on this factor. Category median: 86.A
80
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sam's Paint & Body, Inc.: 99/100 on this factor. Category median: 99.A
99
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sam's Paint & Body, Inc.: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sam's Paint & Body, Inc.: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
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Bar = this company · dark tick = category median.
Star ratings
82 Google reviews we collected
4.9of 5
5 stars8098%
4 stars11%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 70 written reviews
99%praise
Praise15599%
Complaints21%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results3120%
Staff & attitude2617%
Price & value2415%
Would recommend2415%
Honesty & trust2113%
Speed & response1811%
Communication138%
What customers talk about
We read 70 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Sam does amazing work and is efficient with your time and money.”
“From start to finish, the experience was professional, honest, and smooth.”
“Everything looked beautiful and brand new thank you Sam for having integrity and being honest and a very fair price.”
“I highly recommend here thank you especially with his tears of experience.”
“Simply amazing, trustworthy business, this place is awesome.”
“Follow through, intregrity, keeps his word, fabulous work, efficient, and he filed all the insurance stuff for me.”
“…e holidays slowing down shipping, Sam kept things on track, had clear communication about the cost breakdown and timeline.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sam's Paint & Body, Inc. for 5 kinds of job. Pick one to see what they paid and said.
TTina7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Sam fixed my daughter's car due to accident. He was extremely helpful and very welcoming. He work with us and dealing with the insurance. Her vehicle looks exactly the way we took it off the lot. Absolutely brand-new. If you want someone who takes their time to do it correctly. I highly recommend here thank you especially with his tears of experience.
Reasonable priceBody & Trim
AAndrewLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
Great shop, honest and excellent work. The best and only place in Albuquerque I will take my cars for auto body work.
Had a bad rear end accident in December and despite the holidays slowing down shipping, Sam kept things on track, had clear communication about the cost breakdown and timeline.
What I appreciated…
Great pricePaintingBody & TrimWelding
RRico2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
I recently had my rear bumper repaired and repainted after a hit-and-run, and I couldn’t be more impressed with the work Sam and his team did. The paint damage was noticeable before, but now you’d never know anything ever happened — the finish is flawless and perfectly matched!
From start to finish, the experience…
Great pricePainting
EElizabeth5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Sam does amazing work and is efficient with your time and money. Highly recommend to anyone with collision damage
CChris9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
I hope y’all wouldn’t need a body shop, but if you do, I highly recommend Sam's Paint & Body, Inc. I busted my tire and damaged the bumper. I called the shop, talked to Sam, and immediately felt at ease. He was super helpful, made the whole process go smoothly, and got my baby back to me in three days… looking brand…
GGregory9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Sam fixed a dented bumper and repainted another piece on the tailgate that was losing its paint. He and his team did a great job with the maroon color - I can't even tell there was damage before. Sam and his team are very friendly and flexible. He was upfront about all costs, and when something new underneath the…
Sam fixed my daughter's car due to accident. He was extremely helpful and very welcoming. He work with us and dealing with the insurance. Her vehicle looks exactly the way we took it off the lot. Absolutely brand-new. If you want someone who takes their time to do it correctly. I highly recommend here thank you especially with his tears of experience.
Price assessment: Reasonable price
Services: Body & Trim
B
BLocal Guide · 161 reviewsiTotal number of Google reviews B has written across all businesses on Google Maps, not just this one.
Update:
Needed repair again...this business is awesome. Follow through, intregrity, keeps his word, fabulous work, efficient, and he filed all the insurance stuff for me. Simply amazing, trustworthy business, this place is awesome. Very Skilled! Car looks brand new! Appreciate all your teams work as well!
Thank you Sam!
Let me start off with this place of business the owner Sam has old school values.. integrity and follow through. Found him on the net read his Google reviews.. liked his reviews so I brought my car in he looked at it.. gave me an estimate everything was down on paper he was very efficient and true to his word. He matched my paint to my 2017 Rogue exactly. The whole driver side needed to be fixed. He fixed my back bumper and fixed front bumper as well.
Paint matched exactly there was no mess left. I had a huge dent on side..Everything looked beautiful and brand new thank you Sam for having integrity and being honest and a very fair price. SAM followed through with everything he said he was going to do good old school values..skilled.experienced.passion.
If you want the job done right the first time and having a piece of mind someone truly cares about your vehicle this is the place to bring it I can't thank you enough Sam. God bless! Beverly. T.
A
AndrewLocal Guide · 15 reviewsiTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Great shop, honest and excellent work. The best and only place in Albuquerque I will take my cars for auto body work.
Had a bad rear end accident in December and despite the holidays slowing down shipping, Sam kept things on track, had clear communication about the cost breakdown and timeline.
What I appreciated most about Sam is that he is a stand-up guy, honest about the cost with breakdowns in labor vs. parts, is not trying to cut corners and the work is in my opinion, exceptional and looks like or better than new.
Thanks a lot Sam for everything!!
Price assessment: Great price
Services: Painting, Body & Trim, Welding
R
Rico Gallegos2 reviewsiTotal number of Google reviews Rico has written across all businesses on Google Maps, not just this one.
I recently had my rear bumper repaired and repainted after a hit-and-run, and I couldn’t be more impressed with the work Sam and his team did. The paint damage was noticeable before, but now you’d never know anything ever happened — the finish is flawless and perfectly matched!
From start to finish, the experience was professional, honest, and smooth. Sam clearly takes pride in the quality of the work, and it shows in the final result. It’s not easy to make imperfections completely disappear, but they absolutely nailed it.
If you’re looking for a reliable paint and body shop that delivers top-tier results, I highly recommend working with Sam. Great craftsmanship!
Price assessment: Great price
Services: Painting
R
Rosario Roman1 reviewiTotal number of Google reviews Rosario has written across all businesses on Google Maps, not just this one.
My family and I have been using Sam’s Paint and Body Inc. for over 30 yrs.
My brother who used who was a car raiser introduced us to him. His cars were Porsche. Sam repair them and my brother was back on the raising track. I could not believe the transformation. Sam’s quality, craftmanship and care is what makes a recked card be back on the road.
My daughters in the teen year as well as my granddaughter and myself have taken our vehicles to Sam’s Paint and Body shop for over 30 years. The quality of his works makes it last for many years to come. He put the cars together and they look and run like a brand-new Car.
I recommend him to my friends. They also have been surprised with his quality of craftmanship.
Sam and his crew are amazing!! He cares about each of his costumers. His job shows the quality.!
I recommend Sam’s Paint & Body Inc and I know you will be very pleased with his work.
I hope y’all wouldn’t need a body shop, but if you do, I highly recommend Sam's Paint & Body, Inc. I busted my tire and damaged the bumper. I called the shop, talked to Sam, and immediately felt at ease. He was super helpful, made the whole process go smoothly, and got my baby back to me in three days… looking brand new and sparkling clean. Sam does great work. Go see him if your car needs repairs.
T
Timothy LuceroLocal Guide · 138 reviewsiTotal number of Google reviews Timothy has written across all businesses on Google Maps, not just this one.
