Experts Reviews · Company report
Jay Walton Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%81+19.6Value 14%98+13.9Replies to reviews 7%74+5.2Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Jay Walton Automotive

Albuquerque, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 639 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jay Walton Automotive is better than 80% of auto body shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jay Walton Automotive is better than 81% of auto body shops.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jay Walton Automotive is better than 85% of auto body shops.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jay Walton Automotive is better than 98% of auto body shops.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jay Walton Automotive is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jay Walton Automotive is better than 74% of auto body shops.B
74

Reviews for your job

Customers hired Jay Walton Automotive for 8 kinds of job.

Jay Walton Automotive for body & trim

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.56
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.75
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 69/100.How Job match is calculatedBuilt only from reviews Google tagged “Body & Trim”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#71 / 75
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 56 Google reviews tagged “Body & Trim” · showing 20

Lorraine4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Harlan was professional and did an amazing job! Will recommend Jay Walton to friends!

Great priceBody & TrimAuto body & trim replacement
MikeLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Friendly and great to work with, they kept me informed during the entire process. They are my go to shop and have been about 18 years and 3 different vehicles.

Great priceAuto body & trim repairBody & TrimAuto body & trim replacement
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My vehicle was hit with fifty cent size hail, damaging pretty much the entire shell of the suv. Jay Walton Automotive worked with my insurance. They kept in touch throughout the repairs and never seemed bothered when I would call to check. My vehicle came back to me looking like brand new again! I will definitely be using there services in the future.

Reasonable priceAuto body & trim repairPaintingGeneral repairs & maintenance
Charlie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jay Walton repaired my car to like-new condition. The estimator was professional, and explained everything clearly. The end result was outstanding. Highly recommended.

Body & Trim+ Punctuality+ Quality+ Professionalism
Drake8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Polite, professional and great repair work.

Auto body & trim repairPaintingBody & Trim
EfrenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been coming here for over 15 years because they have great customer service and always take care of any issues with your vehicles right the first time and wouldn’t go anywhere else.

Carburetor cleaningAuto body & trim repairAuto windshield repair+ Punctuality+ Quality+ Professionalism
Ian7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I went to Jay Walton to have my wife's car fixed after a low-speed accident. We'd used their services before and they've always done a great job. I started by getting a quote from them that seemed quite high at the time, so I shopped around a little. Turns out it was a very reasonable quote, and everything in cars…

Auto body & trim repairBody & Trim
John4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They painted the passenger side of my vehicle to repair vandalism. They did a great job!

Body & Trim
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great service. Gave me a fair price and did not try to push additional and unneeded work on me.

Body & Trim
W.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They did an outstanding job.

Air & cabin filter replacementBody & Trim
BrianLocal Guide · 40 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service from estimate to completion. Insurance claim from a rear end collision. Seamless and hassle free

Body & Trim
steven6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

In short, "Love them"!!! I'm very pleased with the way I was treated, the work performed and in general the trust I felt from them! Awesome job!!

Body & Trim
Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Always good service anytime I’ve used them.

Body & Trim
Pamela11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The first thing I noticed was their lobby was extremely clean and welcoming. Then everyone at Jay Walton was friendly, upfront and honest about the cost for collision repair for my truck. It took a while to get on the schedule to get the repairs done because of backlog, but once I dropped my truck off, it took a…

Auto body & trim repairBody & TrimGeneral repairs & maintenance
Shania3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great place, easy to deal with! Everyone was so friendly and nice! They contacted me when I needed to be aware of something and got my vehicle done is a good timely manner! 10/10 would recommend

Body & Trim
Nancy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Good but really expensive

Body & Trim
Rose4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My Daughter and I were in a Car Wreck this year which needless to say left my Beautiful Jeep Grand Cherokee with some horrible damage. The Team at J. Walton's repaired my Car and returned to us in mint condition (just like new) They all truly take their jobs very seriously and pride themselves on making sure they…

Body & TrimPainting
Randall1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

They did a real good job!

Body & Trim
LauraLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I was kept informed of my car’s repair process and the status of parts from day one. My car looks amazing!

Body & TrimPainting+ Punctuality+ Quality+ Professionalism
Renee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was it by a hit and run driver. My car needed repairs. From the start to finish Jay Walton was very professional, courteous and helpful. My car

Body & TrimPaintingTires

Show more body & trim reviews (36 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 61%Overpriced 1%Not sure 4%

Jobs customers hired them for

Compare with