Analyzing 7,292,6197.3M ReviewsFor 20,64520.6K Experts

Experts Reviews · Company report
Jay Walton Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%81+19.6Value 14%98+13.9Replies to reviews 7%74+5.2Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Jay Walton Automotive

Albuquerque, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 639 Google reviews

📞 Call (505) 296-4816Request a call backWebsite ↗

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jay Walton Automotive is better than 80% of auto body shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jay Walton Automotive is better than 81% of auto body shops.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jay Walton Automotive is better than 85% of auto body shops.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jay Walton Automotive is better than 98% of auto body shops.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jay Walton Automotive is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jay Walton Automotive is better than 74% of auto body shops.B
74

Reviews for your job

Customers hired Jay Walton Automotive for 8 kinds of job.

Jay Walton Automotive for electrical

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 35

All 8 Google reviews tagged “Electrical”

TheresaLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Always professional, friendly and helpful

Electrical+ Punctuality+ Quality+ Professionalism
EfrenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been coming here for over 15 years because they have great customer service and always take care of any issues with your vehicles right the first time and wouldn’t go anywhere else.

Carburetor cleaningAuto body & trim repairAuto windshield repair+ Punctuality+ Quality+ Professionalism
GLocal Guide · 142 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Called and got an appointment to put a part on our car for our heater, everyone from office staff to mechanics were very friendly and professional, they had us in and out with in an hour!! Will use this business again if needed!! Thanks guys 😉😁

Air & cabin filter replacementElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

JWA repaired damage to my 2021 SUV following a front end collision with a rogue tire. Repair took nearly 4 months due to supply chain issues, basically rebuilt the whole front end of my car. Got my vehicle back last Friday. So far so good.

Auto body & trim repairElectricalEngine repair
ChristopherLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

One of the best experiences I have had in awhile. After being hit, the experienced staff walked me through the insurance steps resulting in a painless and somewhat pleasant experience. The work on the bumper was exceptionally done while the custom wiring and high quality parts was a rather pleasant surprise. The…

Body & TrimElectrical
nae7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I brought my car in because I was in an accident. They keep in contact with me the entire time. I would receive emails and or phone calls they were very professional when I received my car.WOW! MY CAR LOOKED AMAZING THEY DID A FANTASTIC JOB I COULD NOT TELL WHERE I WAS IN AN ACCIDENT AT.. beautiful I was very impressed.

Auto detailingBody & TrimElectrical+ Punctuality+ Quality+ Professionalism
Robert7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Body & TrimAir conditioningElectrical
Harry3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★

Rating only, no written review.

ElectricalOil change+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 61%Overpriced 1%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Auto body & trim repair95—
Body & Trim56—
General repairs & maintenance25—
Painting24—
Auto body & trim replacement16—
Oil change14—
Auto glass replacement11—
Transmission8—

Compare with

Fox Automotive logoFox AutomotiveExperts Score 98Albuquerque · 5.00★Ultimate Finish Paint and Body logoUltimate Finish Paint and BodyExperts Score 96Albuquerque · 4.97★Sam's Paint & Body, Inc. logoSam's Paint & Body, Inc.Experts Score 91Albuquerque · 4.94★