Experts Reviews · Company report
Jay Walton Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%81+19.6Value 14%98+13.9Replies to reviews 7%74+5.2Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Jay Walton Automotive

Albuquerque, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 639 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jay Walton Automotive is better than 80% of auto body shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jay Walton Automotive is better than 81% of auto body shops.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jay Walton Automotive is better than 85% of auto body shops.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jay Walton Automotive is better than 98% of auto body shops.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jay Walton Automotive is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jay Walton Automotive is better than 74% of auto body shops.B
74

Reviews for your job

Customers hired Jay Walton Automotive for 8 kinds of job.

Jay Walton Automotive for general repairs & maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.25
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.68
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 65/100.How Job match is calculatedBuilt only from reviews Google tagged “General repairs & maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#22 / 26
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.89%

All 25 Google reviews tagged “General repairs & maintenance” · showing 20

David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Ryan and Tommy are both outstanding. Very professional and personable. The best service in Albuquerque.

Reasonable priceGeneral repairs & maintenanceOil change
Angie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

What can I say about Jay Walton? Well, that they are Amazing!! They are honest and work with integrity. They have been so patient with me, working on my 2010 Dodge Charger. I love my car! Unfortunately, I learned the hard way, to stick to a reputable Company. I took my car to Blue Castle located in the South Valley…

General repairs & maintenanceAuto engine diagnosticVehicle Inspection
Sara5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★

I really like the work they did on my car it was great prices for what they did for me they did a good job I recommend this place to everyone there fast there friendly they talk to you about what's wrong what there going to do and if they find anything else they let you know right away I really would recommend this…

Reasonable priceTiresGeneral repairs & maintenanceWheel alignment
AliciaLocal Guide · 155 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★

I was told the part that we need is no longer being made by chevy, yet Napa(their supplier) had it and they won't get the part until closing Friday therefore Monday was the ready day. They called Friday right before for closing to pick it. They had to hold it for the weekend, we were not prepared to be there in half…

OverpricedGeneral repairs & maintenanceGeneral repairsBattery
Dick5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 8 months ago★★★★★

Thank you for your care for me and my car! You did the proper repair very quickly, and got me back on the road!

Reasonable priceGeneral repairs & maintenanceOil change+ Punctuality+ Quality+ Professionalism
Merlin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The staff are friendly and helpful. I've been here twice and expect to be back again for a couple more items. I originally tried them due to a recommendation from another local mechanic who literally has more work than he can complete in a timely fashion.

Reasonable priceGeneral repairs & maintenanceGeneral repairs
Electa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The service is courteous, attentive and friendly. They are on time with services. They are knowledgeable and efficient. And honest!

Reasonable priceAuto battery replacementGeneral repairs & maintenance
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My vehicle was hit with fifty cent size hail, damaging pretty much the entire shell of the suv. Jay Walton Automotive worked with my insurance. They kept in touch throughout the repairs and never seemed bothered when I would call to check. My vehicle came back to me looking like brand new again! I will definitely be using there services in the future.

Reasonable priceAuto body & trim repairPaintingGeneral repairs & maintenance
Chris13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Always have a great experience here. Professional and helpful!

Great priceGeneral repairs & maintenance
BradLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Local family owned! Great shop with great prices.

Great priceGeneral repairs & maintenanceBrakes
EfrenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been coming here for over 15 years because they have great customer service and always take care of any issues with your vehicles right the first time and wouldn’t go anywhere else.

Carburetor cleaningAuto body & trim repairAuto windshield repair+ Punctuality+ Quality+ Professionalism
John7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Jay Walton automotive for over 30+ yrs. Customer service and quality of workmanship is excellent. We have not any problems.

Auto emissions testingAuto engine diagnosticGeneral repairs & maintenance
GLocal Guide · 142 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Called and got an appointment to put a part on our car for our heater, everyone from office staff to mechanics were very friendly and professional, they had us in and out with in an hour!! Will use this business again if needed!! Thanks guys 😉😁

Air & cabin filter replacementElectricalAuto engine diagnostic+ Punctuality+ Quality+ Professionalism
Andrew1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

JWA repaired damage to my 2021 SUV following a front end collision with a rogue tire. Repair took nearly 4 months due to supply chain issues, basically rebuilt the whole front end of my car. Got my vehicle back last Friday. So far so good.

Auto body & trim repairElectricalEngine repair
Pamela11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The first thing I noticed was their lobby was extremely clean and welcoming. Then everyone at Jay Walton was friendly, upfront and honest about the cost for collision repair for my truck. It took a while to get on the schedule to get the repairs done because of backlog, but once I dropped my truck off, it took a…

Auto body & trim repairBody & TrimGeneral repairs & maintenance
Sandra5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My family and I have used Jay Walton's for years and I highly recommend them for all services. We have always been 100% satisfied.

Body & TrimAuto engine diagnosticEngine repair+ Punctuality+ Quality+ Professionalism
RubenLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★

Took my truck in for an estimate on several things. They started work without authorization. They damaged my wheels and denied it. My front windshield was cracked while in their possession. They refused ro acknowledge the damage that they caused. Will never take my vehicles there ever again.

Body & TrimGeneral repairs & maintenanceOil change− Punctuality− Quality
Virginia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I worked with Jay Walton a year ago (4/2020) and I felt that I had been treated fairly and well. That is why I took my car in for an estimate earlier this month after someone had backed into my car in a parking area. The original estimate indicated that it might require a couple of hours of labor to take care of…

Body & TrimGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
B2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Replacement of catalytic converter and parts involved. Fast service!

ExhaustGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
nae7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I brought my car in because I was in an accident. They keep in contact with me the entire time. I would receive emails and or phone calls they were very professional when I received my car.WOW! MY CAR LOOKED AMAZING THEY DID A FANTASTIC JOB I COULD NOT TELL WHERE I WAS IN AN ACCIDENT AT.. beautiful I was very impressed.

Auto detailingBody & TrimElectrical+ Punctuality+ Quality+ Professionalism

Show more general repairs & maintenance reviews (5 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 61%Overpriced 1%Not sure 4%

Jobs customers hired them for

Compare with