Experts Reviews · Company report
Jay Walton Automotive logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%81+19.6Value 14%98+13.9Replies to reviews 7%74+5.2Craft & service penalty85−1.5Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.81SCORE

Jay Walton Automotive

Albuquerque, NM · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #80Position by Experts Score among all companies we track in this category. of 103 auto body shops · 4.7★ from 639 Google reviews

Report card

Percentile vs other auto body shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jay Walton Automotive is better than 80% of auto body shops.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jay Walton Automotive is better than 81% of auto body shops.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jay Walton Automotive is better than 85% of auto body shops.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jay Walton Automotive is better than 98% of auto body shops.A
98
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jay Walton Automotive is better than 100% of auto body shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jay Walton Automotive is better than 74% of auto body shops.B
74

Reviews for your job

Customers hired Jay Walton Automotive for 8 kinds of job.

Jay Walton Automotive for painting

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.79
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Painting”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#68 / 71
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Painting”

Eugene1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Friendly staff, great communication

Reasonable priceAuto body & trim repairPainting
Ivan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Always professional. Wonderful attention to detail in replacing the front bumper on my Corvette from an accident. Will use Jay Walton every time needed. Ryan Roman is one of the best in tue business.

Great priceAuto body & trim repairPainting
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

My vehicle was hit with fifty cent size hail, damaging pretty much the entire shell of the suv. Jay Walton Automotive worked with my insurance. They kept in touch throughout the repairs and never seemed bothered when I would call to check. My vehicle came back to me looking like brand new again! I will definitely be using there services in the future.

Reasonable priceAuto body & trim repairPaintingGeneral repairs & maintenance
Drake8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Polite, professional and great repair work.

Auto body & trim repairPaintingBody & Trim
EfrenLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

I have been coming here for over 15 years because they have great customer service and always take care of any issues with your vehicles right the first time and wouldn’t go anywhere else.

Carburetor cleaningAuto body & trim repairAuto windshield repair+ Punctuality+ Quality+ Professionalism
Louise5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

All the staff was friendly. They did an EXCELLENT job repairing the damage to my car! It looks like new.

Auto body & trim repairPaintingAuto windshield replacement
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

It took four months to get into the shop for service after a wreck. The repairs took a week and a half. They seem to have done a good job. I’ve only had the car for a weekend.

Auto body & trim repairAuto body & trim replacementAuto glass replacement
fanny13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

They fixed my car quick. It's not the first time I use them, glad I found them.

Painting
Pamela11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The first thing I noticed was their lobby was extremely clean and welcoming. Then everyone at Jay Walton was friendly, upfront and honest about the cost for collision repair for my truck. It took a while to get on the schedule to get the repairs done because of backlog, but once I dropped my truck off, it took a…

Auto body & trim repairBody & TrimGeneral repairs & maintenance
Rose4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My Daughter and I were in a Car Wreck this year which needless to say left my Beautiful Jeep Grand Cherokee with some horrible damage. The Team at J. Walton's repaired my Car and returned to us in mint condition (just like new) They all truly take their jobs very seriously and pride themselves on making sure they…

Body & TrimPainting
LauraLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

I was kept informed of my car’s repair process and the status of parts from day one. My car looks amazing!

Body & TrimPainting+ Punctuality+ Quality+ Professionalism
Renee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

I was it by a hit and run driver. My car needed repairs. From the start to finish Jay Walton was very professional, courteous and helpful. My car

Body & TrimPaintingTires
John5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jay Waltons is always the right place to have your car repaired…. Just be patient with the staff and they always perform with quality and pride. During Covid they have the same issues as everyone else with parts availability and personnel however, you’re always informed and the quality in the end is worth it!

Body & TrimPainting+ Quality+ Professionalism
Michele9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Friendly staff and good quality !

Body & TrimPaintingService not listed+ Punctuality+ Quality+ Professionalism
PattyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I took my brand new car in for a complete color change going from maroon to a custom-mixed old school green. It looks absolutely fabulous! Big shout-out to Caleb for working with me to make the vision of the shade of green I had in my head a beautiful reality! He understood the look I was trying to get and was able…

Painting+ Quality+ Professionalism
Andy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Repair looks great and no paint lines

Auto glass repairBody & TrimPainting+ Quality+ Professionalism
Angel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I am very happy with the service from Jay Waltons. They are always professional and helpful. They do great work.

Auto detailingBody & TrimPainting
RubenLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★

Took my truck in for an estimate on several things. They started work without authorization. They damaged my wheels and denied it. My front windshield was cracked while in their possession. They refused ro acknowledge the damage that they caused. Will never take my vehicles there ever again.

Body & TrimGeneral repairs & maintenanceOil change− Punctuality− Quality
Therese4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jay Walton Automotive was wonderful. They repaired my car after an accident. They were timely, very conscientious, and kind. I will definitely use them again for my automotive needs.

Body & TrimElectrical repairAuto interior vacuuming+ Punctuality+ Quality+ Professionalism
nae7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

I brought my car in because I was in an accident. They keep in contact with me the entire time. I would receive emails and or phone calls they were very professional when I received my car.WOW! MY CAR LOOKED AMAZING THEY DID A FANTASTIC JOB I COULD NOT TELL WHERE I WAS IN AN ACCIDENT AT.. beautiful I was very impressed.

Auto detailingBody & TrimElectrical+ Punctuality+ Quality+ Professionalism
Chris12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Auto battery replacementAuto body & trim repairAuto brake replacement
Twila5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Body & TrimPainting
Robert7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Body & TrimAir conditioningElectrical
Rebecca6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Body & TrimPainting+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 33%Reasonable 61%Overpriced 1%Not sure 4%

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