Analyzing 6,752,6376.8M ReviewsFor 19,09219.1K Experts

Experts Reviews · Company report
Jazz Heating, Air Conditioning and Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%91+12.9Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Jazz Heating, Air Conditioning and Plumbing

Oakland, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 4,693 Google reviews

📞 Call (925) 217-7189Request a call backWebsite ↗

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jazz Heating, Air Conditioning and Plumbing is better than 87% of heat pump installation services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jazz Heating, Air Conditioning and Plumbing is better than 81% of heat pump installation services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jazz Heating, Air Conditioning and Plumbing is better than 99% of heat pump installation services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jazz Heating, Air Conditioning and Plumbing is better than 91% of heat pump installation services.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jazz Heating, Air Conditioning and Plumbing is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jazz Heating, Air Conditioning and Plumbing is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Jazz Heating, Air Conditioning and Plumbing for 8 kinds of job.

Jazz Heating, Air Conditioning and Plumbing for faucet installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.67
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#6 / 7

All 3 Google reviews tagged “Faucet installation”

J.1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Five stars for the technicians and three stars for scheduling. The scheduler had trouble getting the technicians for different functions to arrive in the correct sequence. The complexities of the project should have been reviewed instead of always dispatching electrical first (electrical doesn't have concrete saws…

Paid $1,000+Reasonable priceWater heater installationFaucet installationPlumbing leak repair
HOWARD5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Ivan Bonilla was professional, informative and efficient on all three plumbing jobs he performed at our house. He performed maintenance, discovering two serious malfunctions. He organized the correction of both malfunctions, and he installed a kitchen sink faucet, even demonstrating its function.

Plumbing pipe repairSump pump repairFaucet installation+ Responsiveness+ Quality+ Professionalism
JoshLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Alex at Jazz replaced my faucet. I was crunched to get a doctor's appointment, and he was able to do it in 20 minutes. Service, craftsmanship, professionalism and communication ... all top-notch. Highly recommend!

Faucet installation+ Responsiveness+ Punctuality+ Quality

Price

$502+11% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 55%Overpriced 4%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance429$114–$453
A/C system maintenance226$78–$351
HVAC system repair215$209–$1.2k
Plumbing services170—
Heating system maintenance117$78–$293
A/C system repair115$227–$611
Heating system installation108$1.4k–$2.4k
Water heater installation92$1.2k–$2.8k

Compare with

Mr. Poppy Air, Electric, and Heating logoMr. Poppy Air, Electric, and HeatingExperts Score 98Oakland · 4.97★California HVAC logoCalifornia HVACExperts Score 96Oakland · 4.95★Breathable logoBreathableExperts Score 91Oakland · 4.94★