How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%91+12.9Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJazz Heating, Air Conditioning and Plumbing
Oakland, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 4,693 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Jazz Heating, Air Conditioning and Plumbing for 8 kinds of job.
Jazz Heating, Air Conditioning and Plumbing for HVAC system repair
Clear ✕All 216 Google reviews tagged “HVAC system repair” · showing 80
Extremely Disappointing Experience – Beware of Their Dishonest Sales Tactics! While I was away from home, my HVAC system stopped blowing cold air. My family contacted Jazz HVAC, and they charged $59 just to inspect the system. First, they completely missed the original appointment without showing up. The following…
Our HVAC system suddenly stopped working, and our neighbour referred us to Jazz. We called in the late afternoon, and the technicians responded and came the very next day. We really appreciate Anthony and Roe for their exceptional service and clear communication. Because our system is more complicated, they weren’t…
Manuel helped us with a new install and came right away when we had a concern. Working with Manuel has been a pleasure and he’s an asset to the Jazz team. Great experience.
Never hire this dishonest air conditioning company for either installation or repair. I learned a painful lesson from their experience installing and repairing my entire air conditioning unit. They violated their contract by using a cheap evaporator coil installed in my attic, out of my sight. Six years later, it…
I like the service and job but just one request I have here: please make sure if you are doing a maintenance , repairs or replacement let the technician / plumber use it first in front of the customer to make sure everything is working right. Many time I have plumber / hvac technicians walk away without checking…
Jose was excellent and we are so pleased for his working attitude and trying to think for his customer. He made us feel confident about Jazz services overall.
We had our AC repaired after enduring 8 days without it. Justin came by to diagnose problem and he ordered the parts that needed replacement. Because we liked his professionalism, we requested him again to actually repair our AC. He worked his magic taking the time to test out our AC before he left. I would ask…
Sammy was professional and did a great job diagnosing my AC issue and installed a capacitor in a matter of minutes. He did a complete inspection of the system.
Amazing service. would use it again
Scott thank you so much the best person for the job true blessing!
Sergio was a great technician who found the problem with our AC and fixed it quickly. Great service, would recommend!
Excellent experience with an AC repair in San Mateo. We have an older unit and the technician Ridge was efficient and knowledgeable in explaining the options without being pushy. Up and running in no time.
Said and Kevin were excellent. The quality, effort, and attention to detail was top notch. They kept me in the loop and made very reasonable suggestions. They were not pushy at all and did a great job. Would definitely use them again for future services.
Josh Simangan - Jazz should clone Josh. Excellent technician. He is skilled in his profession and embodies sharp customer service skills.
I had maintenance service for my water heater system by AM-John M. He was professional, knowledgeable, and efficient in checking the system. I have had a great experience working with Jazz and plan to use them in the future.
Sammy is a very professional technician.Helped me with tune up.
Q cam to check our Ac. He explained everything the way we can understand. He is a great technician. We will definitely call for him in future
The customer service from Rich is fantastic. He gave out excellent options and guidance. Rich is the perfect person you would want to deal with. Thank you Rich.
I called Jazz out for a quote to get a sewer lateral pipe replacement and main water line replacement as my home is on the older side. Monty came out and ran a camera down the sewer pipe to show the condition and get measurements. He mentioned that a trenchless replacement was an option. He was professional,…
Nicholas was super cool, explained the issues, recommend options and did a quick repair. Highly recommend!
Jazz installed our AC, furnace, and two Nest thermostats. Jazz was extremely easy to work with, very professional, and gave us really great pricing relative to competitors. We’re very happy with their work and would definitely use their services again. In another visit we had John McBride out to look at our ancient…
Outstanding service from Qudratullah! He was professional,Knowledgeable.He took the time to explain the work clearly,worked efficiently and make sure everything was done properly before leaving.He went above and beyond and I am happy with the work.I would definitely recommend him to anyone looking for reliable and professional HVAC technician.
I had a very disappointing experience with Alex Iglesias from Jazz Heating, Cooling, Plumbing and Electrical. My AC stopped working, so Jazz sent Alex to diagnose the problem. After checking the system, he told me that the entire condenser needed to be replaced, with an estimated cost of around $6,000. He also…
Mr.Q did a very good job, of diagonising the issue in the HVAC outdoor unit, it was not working. He gave us options for the components to repair , he patiently explained the issues and spent time for detail cleaning of the outdoor HVAC unit. I would recommend him for any HVAC repair.
Sergio was professional, knowledgeable, very friendly, and lastly integrity.
Rich was great! He was efficient and really helpful. Had my AC up and running with the quickness.
Jose Yepez he is very helpful and did really good job
The team was great to work with from initial assessment through final installation!!
Sergio Aranda of JAZZ did an excellent job replacing the variable speed motor and condensation pump in our HVAC system. Sergio is thorough, competent, professional, and very nice! He made it a pleasure doing business with JAZZ and Home Depot. A great experience for my husband and myself. Ask for Sergio!
The technician Isaac was very knowledgeable and prompt with his timing. One issue I have is I have to call them 2 days in a row to get any status on the follow up. Other than that very professional and definitely will recommend it to friends and family. Again thanks.
Excellent service. Came over immediately and corrected the problem. Best service ever had.
Rodel Ramirez was professional, kind and good at his work. I appreciate the time he took to educate me as well as fixing the main issue of our hvac system.
Steve was prompt and courteous. When he arrived he inspected the A/C doubled and triple checked it unfortunately there was no particular reason why my a/c is acting up. He gave me a couple of suggestions one being changing the filter which I promptly did. Whatever tweaks Steve made hopefully that took care of my issue.
Justin took care of our immediate cooling issue but our unit is 20 years old and probably not worth trying to pour money into it. Justin went through the different options of replacing our unit as well as what size and brand we need. We appreciate his expertise and knowledge to help us with this process.
Rodel had high technical knowledge in HVAC, Electrical, and Plumbing and performed sincerely to support the customer's needs.
Rich was thorough and very polite. He answered all my questions (63, I think) and satisfied my issue with just the minimum service charge. We both agreed I need to replace my a/c unit but he wasn’t aggressive or pushy with his sales pitch. 6 out of 5 rating!
Alex was on time, thorough and helpful. Highly recommend!
Jose was very professional and thorough. Found a problem and fixed it on same visit.
I had a new house heater installed. I dealt with 3 of your service technicians. I'm a retired HVAC technician and a facility manager. I was very impressed with their job performance and work ethic. It's rare these days.
Best technician out there for troubleshooting and saving customers money where he can
Jazz did a great job for us! Ro was an amazing technician! He walked us through the work each step of the way and resolved our AC issues!
I got an excellent service on our AC system which gets it back to work beautifully.
They are all very efficient and got the work done in about seven hours. They were still thorough and are following up for inspections, etc.
Excellent experience with Jazz AIr Conditioning! They were the fastest to reply and service when our AC went out during a heat wave. Others were telling us days which would have been an ordeal. Can’t say enough about the AC technician Isaac A. Complete professional. Thoroughly inspected our AC system. Very detailed…
I got My air conditioner unit serviced by Joshua Simangan. He had a great attitude, explain and showed me everything and all the work that he was doing and he also showed me what repairs I needed to be done and gave me a price quote as well. He was a very excellent salesman.
Nick is so very kind and professional! We truly appreciated his style and wouldn’t hesitate to call upon him for his services in the future! What a lovely young man!
Fantastic! Get Scott Sabado of help
Very helpful and informative
Very knowledgeable and does excellent work.
*******Update******* We purchased a new HVAC system from Jazz about two years ago after our previous 17-year-old unit had a blower motor failure. The salesperson was knowledgeable, professional, and genuinely pleasant to work with. One of the biggest reasons we chose Jazz was because we were sold what was presented…
I was recommended to Jazz by my daughter and it was everything she said ,professional, polite,and helpful ,thank you Rich, I did sign up for the monthly program as a recent widow that is comforting to know who to call.
Josh Simangan was excellent. Very personable and did not push anything but gave the facts and allowed me to make my choices. Very skilled. I would use them again in a heartbeat.
Highly recommend Jazz Heating & Air! Sergio was incredibly thorough, took the time to explain everything clearly, and helped identify the issue right away. He made the entire process easy and stress-free, and he was so personable and professional. Great customer service from start to finish!
Manuel was great very informative and efficient.
Fast, efficient and comprehensive services.
Edwin and Nelson came out to replace and install a new Heater/furnace that conked out on us after 20+ years of faithful service. Arrived on time and finished the job the same day. Professional and friendly, I’m happy with their service. Before the install, Alex came to access and gave clear explanation on the issue…
Q. helped me to understand why I was having poor airflow, how he fixed it, and what I could do to make sure I was using the right air filters and installing them correctly. He also took photos and sent them to my email so I would remember for later. Great service!
Ro was helpful and certainly knowledgeable. Helped address our issue quickly and with such great customer service.
Amazing service by the entire team! We were desperate to have our AC fixed due to the high temperatures in the area and your team not only got back to us quickly with an appointment but gave us many options on how to fix our AC. The team was honest, quick, and extremely reliable!
Q. diagnosed our issue and fixed it right away. He communicated well during the process. It was covered under warrenty.
Fantastic Service. The entire experience is amazing and the team did a fantastic job. I don’t know the names of the engineers but they did a superb job. We got our AC and Furnace replaced. Although the main work of replacing the AC is fixed. The airflow across all rooms is still not even. I have opened a service…
Jazz is on the ball!! Next day service and on time, their technician Said Godinez was ready to jump right in and assess the situation…. He was knowledgeable and articulate and made our problem easy to understand with assurance that he could and would effect the repair with parts he had in the truck. The whole…
Scott was awesome! Did the work quickly and also explained my system to me and told me about some options I might want to consider down the road with no pressure! Great experience with him!
Our AC stopped working over the weekend during a heatwave, and Jazz was quick to respond to our service request. Rodel Ramirez arrived on time and fixed the issue efficiently. Excellent service and a great experience overall.
Isaac Garcia-Flores did a great job quickly diagnosing the problem with our AC unit and repairing the problem. He showed me the readings and every step of the way. He did do the (likely required) upsell suggestions, which I declined, and he did not push. We were happy to get our AC repaired quickly the same day it failed.
Isaac Garcia did a gr8 job fixing the furnace !!
Ridge came out during requested window. He examined our situation and gave us options on how to solve. He was polite and very knowledgeable.
Had them out for the second time on unrelated issues but when the A/C went out we called them based on our first experience. They didn’t disappoint, getting the problem solved with perfect professionalism. Nick was awesome, diagnosing and fixing the problem, explaining what was going on along the way. Good people!
One of the worst ones out there. Told me they are coming from 12-4pm. Called me at 345pm to say it's now at 4-6pm. At 630, the tech finally called and said he's coming. My power just went out waiting for them the whole day until both my power and my AC went out. Completely unreliable folks. To think I had a…
Max from Jazz Home Service came to our home in San Jose to help fixing the leaking from the ceiling. We have used some other plumbers before for the similar issue, but Max is the most experienced one we got. He quickly concluded that the leak was not from pressured water pipe, but from the toilet upstairs. Then he…
Our service technician was friendly and very helpful. We’ve been using Jazz for a few years and they are always reliable and clear on the work and the pricing.
Great experience with Jazz. Nick F was friendly, professional and did great work. I couldn’t ask for better!
Rodel Ramirez had been really great technician to repair HVAC with minimal fuzz and with a great smile.
Sergio was good- gave detailed estimate and was very open about the process
Our air conditioning stopped working just as the hot weather was getting started. Jazz was the most organized in their responses to me when I first contacted them on Yelp (compared to some other companies). They also had availability for a technician to come out the same day - which was important to me since we…
Bit overpriced, but great great service. Rodel who was the technician was an expert and did a great job with my home HVAC system.
The JAZZ team came in and did a big job for us at a reasonable price. The process was smooth and they communicated any changes as they happened. I hope I don't need any more HVAC help but if I do I'll definitely use JAZZ!
Kevin, Nathan, and Alex did an excellent job. They were very professional. These are the types of employees that most places lack now of days. I HIGHLY recommend JAZZ heating and Air and defiantly a plus if you get Kevin and Nathan installing your system. Alex did a great job getting everything started and taken…
Great job everyone I dealt with were professional. Isaiah did a good & prompt job
I called my former HVAC company that was recently purchased by JAZZ Home Services. They had a professional out there in less than 4 hours. I called at 8:30am on a Monday morning hoping to get someone there by the next day. It was not a real emergency. Nothing that a couple of extra blankets wouldn’t have solved but…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 429 | $114–$453 |
| A/C system maintenance | 226 | $78–$351 |
| HVAC system repair | 215 | $209–$1.2k |
| Plumbing services | 170 | — |
| Heating system maintenance | 117 | $78–$293 |
| A/C system repair | 115 | $227–$611 |
| Heating system installation | 108 | $1.4k–$2.4k |
| Water heater installation | 92 | $1.2k–$2.8k |
