Experts Reviews · Company report
Jazz Heating, Air Conditioning and Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%81+19.6Value 14%91+12.9Replies to reviews 7%100+7.1Craft & service penalty99−0.1Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Jazz Heating, Air Conditioning and Plumbing

Oakland, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #32Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 4,693 Google reviews

Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jazz Heating, Air Conditioning and Plumbing is better than 87% of heat pump installation services.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jazz Heating, Air Conditioning and Plumbing is better than 81% of heat pump installation services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jazz Heating, Air Conditioning and Plumbing is better than 99% of heat pump installation services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jazz Heating, Air Conditioning and Plumbing is better than 91% of heat pump installation services.A
91
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jazz Heating, Air Conditioning and Plumbing is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jazz Heating, Air Conditioning and Plumbing is better than 100% of heat pump installation services.A
100

Reviews for your job

Customers hired Jazz Heating, Air Conditioning and Plumbing for 8 kinds of job.

Jazz Heating, Air Conditioning and Plumbing for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$251–$667
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Toilet repair”

Kim4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Alex S was very prompt, and helpful in answering my questions. Work was done timely.

Paid $1,400–1,600Not sureToilet repairHVAC system maintenanceA/C services
Michele3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Naveed Tariq came out twice to repair our toilet and check out issues we were having with our dishwasher not draining properly. He arrived on time, and was very friendly, thorough, and knowledgeable. I highly recommend Naveed!

Paid $500–600Not sureToilet repairService not listed
Mr.5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Naveed was a great help and made sure that our toilet was fix. This service was perfect couldn’t ask for more. Thank you Naveed!!

Toilet repair
Gina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Jazz has provided consistently great services over the years and I can’t recommend them enough. It’s definitely worth getting the membership that provides free annual maintenance checks and discounts on all services. The technician who did the service today, Naveed Tariq, was very efficient and knowledgeable. Thank you!

Paid $200–300A/C system maintenanceHVAC system maintenance
rheeLocal Guide · 61 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Tony and Naveed were fantastic!

Reasonable priceToilet repairWater heater installationPlumbing pipe repair
moumita2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They were really patient, thorough and efficient in getting the leaking toilet tank fixed. I would highly recommend them

Paid $200–300Reasonable priceToilet repair
Dorothy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Steven Baker gave us excellent service. Arrived on time, put his shoe covers on, checked toilet, made adjustment at no charge. Thank you fir your professional touch. Dorothy Smith

Paid $200–300Great priceToilet repair
Kartik5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Isac and Brandon were amazing and on point and got it done on time. Highly recommend .

Paid $900–1,000Great priceToilet repairHVAC system repair
Nancy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Johnnie Morgan was the plumber i worked with today to repair a leaking toilet gasket. He was amazing to work wIth, he was very professional, extremely knowledgeable, kind, efficient and cleaned up upon finishing the job. I would highly recommend him for any further work.

Toilet repair
ArnessLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I found Jazz at the spring home show in Pleasanton where I met John Monacelli. He came out gave me very competitive estimate compared to others that I received. Unfortunately I decided to go with another company trying to save a few bucks and it ended up costing me in the end. I ended up failing inspection and…

Reasonable priceToilet repairInstallationPlumbing pipe repair
Danny9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Alejandro was very prompt and professional. He provided clear and detailed recommendations. May 2025. Had toilet replaced by Samuel. Work done quickly without any problems. Good communication and friendly service. Fully satisfied with the replacement.

Toilet repairWater heater repairPlumbing leak repair+ Responsiveness+ Professionalism

Price

$502+11% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 31%Reasonable 55%Overpriced 4%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance429$114–$453
A/C system maintenance226$78–$351
HVAC system repair215$209–$1.2k
Plumbing services170—
Heating system maintenance117$78–$293
A/C system repair115$227–$611
Heating system installation108$1.4k–$2.4k
Water heater installation92$1.2k–$2.8k

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