Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
JB Roadside logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

JB Roadside

Apex, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 144 towing services · 5.0★ from 369 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JB Roadside is better than 98% of towing services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JB Roadside is better than 96% of towing services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JB Roadside is better than —% of towing services.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JB Roadside is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JB Roadside is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JB Roadside is better than —% of towing services.–
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Reviews for your job

Customers hired JB Roadside for 5 kinds of job.

JB Roadside for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Battery”

Bahereldin8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Excellent service from JB Roadside! They showed up fast, were professional and friendly, and got the job done quickly. As a truck driver, I know how important it is to get back on the road without delay, and they made that happen. Fair price and great communication from start to finish. Highly recommend them to any driver who needs roadside help.

Great priceBattery
Kendall6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

My battery died in a parking lot and I requested roadside assistance through my insurance provider (State Farm). They dispatched James with JB Roadside. He arrived quickly, had my car running in less than a minute, and got me back on the road again! Dealing with unexpected car issues is stressful. James was…

Battery
Cordon1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Saw me stranded waiting for a AAA provider to arrive, offered to jump me rather than continue to wait. Kind and helpful!

Battery
Anna5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

James was speedy and kind!

Reasonable priceBattery
Jacob6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Quick and easy and super friendly!

Not sureBattery
Anthony3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Quick and easy!

Battery
EdwardLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

This was a roadside assistance through my insurance for a dead battery. JB Roadside was the company dispatched for the call. I received almost instant information on the agent’s eta and was very satisfied with the speed and service the agent James provided. James advised me on what to do once the car was started and…

Great priceBattery
John13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Tech James was a pleasure to deal with - thanks.

Battery
Calvin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Quick, effective & very informational. Didn’t made it remedial, but explain what needs to be done to make sure it’s nothing more than the battery & ever to go to check the alternator!! Very professional!!

Great priceBattery
Mason2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Today, I had my car cut off four times on my university campus for potentially failed alternator. I called for a battery jump (because I didn’t know what it was yet) and I met James. James is a great guy with excellent energy to him while helping me with my car. I kid you not, I called him three times after to help…

Battery
Bryson6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Quick and reliable! Helped me jump start my car with ease.. thank you so much

Battery
Logan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

James was super helpful! He showed up quickly and completed the task in a timely manner. Super professional and helpful in recommending next steps for the service I would need moving forward. Would definitely recommend!!

Battery
Jewel5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

James was a heaven sent today. I was at a light when my car just stopped I had to be there no more than about 5 Minutes and out of nowhere James drove up right beside me and offered help immediately he truly was an angel. If anyone needs a good roadside assistance James is your guy!

BatteryService not listed
Jeanie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

JAMES assisted me today. He kept me abreast of his arrival. He arrived within the time frame. He got my car started and advised me on what to do next. Very professional and polite.

Battery
Kendra8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Top notch service! I thought I would have to wait an hour or so for service, but I was wrong. This gentleman called to verify and was there within 12 minutes! He not only gave me a jump, but advised me on how to take the next step if need be. Thank you, JB Roadside you were an absolute lifesaver! K. Jones

Battery
Thomas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Battery

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 58%Reasonable 32%Overpriced 0%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Tire change105—
Car lockouts23—
Tires17—
Battery16—
Fuel delivery9—

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