Analyzing 9,108,2729.1M ReviewsFor 25,80125.8K Experts

Experts Reviews · Company report
JB Roadside logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE

JB Roadside

Apex, NC · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #17Position by Experts Score among all companies we track in this category. of 144 towing services · 5.0★ from 369 Google reviews

📞 Call (919) 909-0201Request a call backWebsite ↗

Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JB Roadside is better than 98% of towing services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JB Roadside is better than 96% of towing services.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JB Roadside is better than —% of towing services.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JB Roadside is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JB Roadside is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JB Roadside is better than —% of towing services.–
—

Reviews for your job

Customers hired JB Roadside for 5 kinds of job.

JB Roadside for car lockouts

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 86/100.How Job match is calculatedBuilt only from reviews Google tagged “Car lockouts”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 54
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Car lockouts” · showing 20

ReginaLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very professional got into my car quickly thank you for the best service

Reasonable priceCar lockouts
Cedric8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

James looked out on one of the wildest Mondays I have ever had in a while. Had the key, but the car refused to unlock. I took a chill pill and he was here in no time. Blessings brother!

Great priceCar lockouts
Jada8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Super quick and very great customer service!!! Highly recommended

Car lockouts
Kent4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

James at JB Roadside was fantastic! He was prompt, courteous, and professional from start to finish. He did a great job and made the entire experience easy and stress-free. I highly recommend James and JB Roadside to anyone needing reliable roadside assistance.

Great priceCar lockouts
Lana3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

James got here so quickly and was so kind!

Car lockouts
Emma5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

James did an amazing job unlocking my car! I locked myself out in the parking lot and used my roadside assistance. He was nearby so he got there within 2 minutes. My older car was difficult to get into but he worked at it and was able to unlock it, no damage! Very kind and patient guy, would definitely recommend and use his services again. Thank you James!

Car lockouts
William5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Easily the best towing service around got help within 30 minutes of calling and I live in the country. Devin is the best out there call them for all yall needs

Customer photo from William's review
Great priceCar lockoutsFuel deliveryTire change
John1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Fast, friendly and professional service!

Car lockouts
Rose3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Efficient and professional!

Car lockouts
Charles2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I locked myself out of my car but James from JB Roadside came to the rescue! He arrived quickly and took care of everything. While I don't hope to lock myself out of my car again, if I do I know JB Roadside has my back!

Great priceCar lockouts
Destiny6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Locked my keys in the car in the middle of the work day and JB Roadside was there in under 30 mins and had my doors unlocked in no time!

Great priceCar lockouts
StarlightLocal Guide · 49 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Super service. Came in record time and did exemplary work. Would definitely recommend.

Great priceCar lockouts
Delmont2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service very professional

Car lockouts
Giovanny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

James Branch is a very friendly and welcoming technician. The service was quick and easy. I got my car unlocked within 30 minutes!

Great priceCar lockouts
Shawanna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Mr. James Branch provided outstanding service. He was fast, professional, and genuinely courteous from start to finish. He got me back into my vehicle quickly and had me on the road again with zero hassle. In a stressful moment, he made everything feel easy. I’d recommend him without hesitation!

Great priceCar lockouts
ELocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Fast, professional....what else can you ask for?

Car lockouts
Halimo2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very quick service and was really kind.

Car lockouts
Totally8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Great and affordable service got here fast and waisted no time!

Great priceCar lockouts
Emily3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had just moved half way across the country and accidentally locked my keys in my car. James was able to come meet me in less than and hour and it took him no time to get my keys out of my car so I could do all the thing needed to get settled. Great service and speedy!

Car lockouts
CheriseLocal Guide · 176 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

James was great. I needed help with a lock out service. He was Kind and very professional. He was quick with the service and cared for my car. Highly recommend.

Great priceCar lockouts

Show more car lockouts reviews (3 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 58%Reasonable 32%Overpriced 0%Not sure 10%

Jobs customers hired them for

JobReviewsCategory typical
Tire change105—
Car lockouts23—
Tires17—
Battery16—
Fuel delivery9—

Compare with

Bandit Towing and Transport logoBandit Towing and TransportExperts Score 99Apex · 5.00★Matthew's Towing LLC logoMatthew's Towing LLCExperts Score 97Apex · 5.00★SAFE Towing llc logoSAFE Towing llcExperts Score 95Apex · 4.96★