Analyzing 7,301,5797.3M ReviewsFor 20,69320.7K Experts

Experts Reviews · Company report
JC's Auto Repair Shop Los Angeles logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty82−1.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

JC's Auto Repair Shop Los Angeles

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #201Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 157 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JC's Auto Repair Shop Los Angeles is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JC's Auto Repair Shop Los Angeles is better than 74% of auto repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JC's Auto Repair Shop Los Angeles is better than —% of auto repair shops.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JC's Auto Repair Shop Los Angeles is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JC's Auto Repair Shop Los Angeles is better than 82% of auto repair shops.A
82
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JC's Auto Repair Shop Los Angeles is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired JC's Auto Repair Shop Los Angeles for 8 kinds of job.

JC's Auto Repair Shop Los Angeles for brake service & repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Brake service & repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#49 / 60
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Brake service & repair”

Clare2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

John's been my go-to man to get the job done for years now. Having a 2010 car, I usually need something fixed or replaced once a year and he always goes above and beyond. He's replaced my radiator, fixed my brakes all while telling me what needs immediate fixing and what I can put off until I can afford it. He's…

Great priceGeneral repairs & maintenanceElectricalTire rotations
Edwin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Been a customer of this shop for a few years now. If you’re looking for an experienced, knowledgeable, professional, fair priced, and honest certified technician, this is the place. I’ve had work on 3 vehicles (Honda Element, Honda Civic, Ford Fusion Hybrid) with no complaints. John (Owner/Master Certified…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceElectrical
GlenLocal Guide · 102 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

FIRST, HIGHLY RECOMMEND!!! I can not understand the other negative reviews! Came in to do a/c service, and "possibly" a full brake job, pads and rotors based upon the price. Got a quote THAT WAS BEYOND FAIR, and decided to have Jon do the replacement. Jon was PROFESSIONAL and COURTEOUS all the way! Showed…

Great priceAuto A/C rechargeAuto brake repairBrakes
M&T2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an excellent experience at JC Auto Repair! John was amazing from start to finish. He originally told me the brakes and oil change would take about 2 hours, but he finished everything in just 1 hour he also took the time to check the back brakes for me —super efficient and respectful of my time. What I really…

Customer photo from M&T's review
Reasonable priceBrake service & repairOil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 61%Reasonable 31%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance13—
Oil change10—
Air & cabin filter replacement7—
Electrical6—
Auto maintenance6—
Auto brake repair6—
Transmission4—
Brakes4—

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