Auto repair shop · Los Angeles, CA · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty82−1.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#201 of 348 auto repair shopsiPosition by Experts Score among all companies we track in this category. · better than 42%
4.9★★★★★157 Google reviews · 24 photos
96%five-star reviews
4.76★last 12 monthsiAverage stars on reviews from the last 12 months only.
4.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers frequently praise the shop for fair pricing, transparent communication, and efficient service on AC, brakes, and tires. The owner actively responds to nearly all feedback, highlighting a focus on customer updates and avoiding unnecessary upsells. However, lower-rated reviews indicate concerns regarding missed appointments, diagnostic accuracy, and billing disputes, suggesting occasional inconsistencies in scheduling reliability and technical outcomes despite generally positive experiences.
Google rating: 4.9 out of 5 from 157 reviews (96% five-star).
Reviews on this page: 157 Google reviews (147 with written comments, 14 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 30, 2026.
Service: Auto Repair Shop serving Los Angeles, California.
Data from Google, last updated November 1, 2026.
Score profile vs other auto repair shops
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.
This companyAuto Repair Shops median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JC's Auto Repair Shop Los Angeles: 85/100 on this factor. Category median: 89.A
85
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JC's Auto Repair Shop Los Angeles: 74/100 on this factor. Category median: 86.B
74
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JC's Auto Repair Shop Los Angeles: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JC's Auto Repair Shop Los Angeles: 82/100 on this factor. Category median: 100.A
82
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JC's Auto Repair Shop Los Angeles: 100/100 on this factor. Category median: 60.A
100
Bar = this company · dark tick = category median.
Star ratings
157 Google reviews we collected
4.9of 5
5 stars15096%
4 stars11%
3 stars11%
2 stars21%
1 star32%
Praise vs complaints
Phrases our text analysis found in 147 written reviews
99%praise
Praise37099%
Complaints51%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
97%fair
Great price2261%
Reasonable1131%
Overpriced13%
Not sure26%
Topic share
How often each topic comes up in the written reviews
7topics
Price & value7420%
Honesty & trust7219%
Would recommend5515%
Speed & response5314%
Quality & results5114%
Staff & attitude4612%
Communication246%
What customers talk about
We read 147 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Just recently had them replace two of my tires and it was very affordable and easy.”
“The Caliper bolt situation was handled within the same week as I got a better price for a part elsewhere.”
“Great spot honestly, it's hard to find places where people are kind and honest, they are very friendly and transparent with you here.”
“John's been my go-to man to get the job done for years now.”
“Both times, they have provided great services, responsive, very informative and great pricing as well.”
“If you’re looking for reliable, quality work and excellent customer service, this is the mechanic to go to!”
“After pumping the air out and trying to add freon, he ended up saying he could not fix it because the compressor did not work.”
“He is honest, respectful, trustworthy, and truly knows what he’s doing.”
“UPDATE: Service was very quick and they helped resolve my issue, great communication, will be coming back!”
People customers mention
John48 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired JC's Auto Repair Shop Los Angeles for 8 kinds of job. Pick one to see what they paid and said.
NNatalie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
They helped me solve not one but TWO long-term AC issues right before the heatwave. John can fix ANYTHING. I go to them for everything now. Just recently had them replace two of my tires and it was very affordable and easy. Highly recommend.
Great priceAuto A/C rechargeElectricalA/C installation & repair
Mmelissa3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Have taken 4 of my cars here . Always available to take care of all my vehicles. Has become my go to mechanic.
AAle7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
If I could give JC's auto repair 10 stars I would. Very good pricing and trustworthy workers. I'm glad I brought my car to your shop.
IIsmael5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
This is the second time I take my vehicle to JC’s Auto Repair Shop. Both times, they have provided great services, responsive, very informative and great pricing as well. John and his staff do an incredible job taking care of your vehicle and letting you know what’s wrong before doing any work. Will continue taking…
Auto battery replacementAuto maintenanceBattery
AAracelyLocal Guide · 13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Great spot honestly, it's hard to find places where people are kind and honest, they are very friendly and transparent with you here. First time coming, just looking for a place to get help for my AC and they made time for me to help in the smallest way and get it checked a bit. I'll put an update on when I get it…
LLiza5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
I can’t thank John enough for the help he gave me today. It’s hard to find mechanics who are not only masters at their craft, but who also have real empathy for their customers. I needed two motor mounts replaced while going through a tough stretch, and John went out of his way to give me an incredibly fair price…
They helped me solve not one but TWO long-term AC issues right before the heatwave. John can fix ANYTHING. I go to them for everything now. Just recently had them replace two of my tires and it was very affordable and easy. Highly recommend.
Price assessment: Great price
Services: Auto A/C recharge, Electrical, A/C installation & repair, Air conditioning, Service not listed
Response from the owner · a day ago
Thank you, Natalie! We’re so glad John and the team could resolve your AC issues right before the heatwave and handle your tire replacement affordably too. From A/C repair and recharge to electrical and tire service, we’re happy to be your go-to auto repair shop in Los Angeles. We appreciate you and the recommendation!
Regards,
Team JC’s Auto Repair Shop
M
melissa v3 reviewsiTotal number of Google reviews melissa has written across all businesses on Google Maps, not just this one.
Have taken 4 of my cars here . Always available to take care of all my vehicles. Has become my go to mechanic.
Price assessment: Reasonable price
Services: Transmission, General repairs & maintenance, Auto maintenance, Oil change
Response from the owner · a month ago
Thank you, Melissa! We truly appreciate you trusting JC’s Auto Repair Shop with four of your vehicles. We’re honored to be your go-to mechanic and are always happy to help with your repairs and maintenance needs!
A
Ale ye7 reviewsiTotal number of Google reviews Ale has written across all businesses on Google Maps, not just this one.
If I could give JC's auto repair 10 stars I would. Very good pricing and trustworthy workers. I'm glad I brought my car to your shop.
Response from the owner · 3 months ago
Thank you so much, Aless! Your kind words mean a lot to our team. We’re glad you felt confident in our pricing and service. Thank you for trusting JC’s Auto Repair Shop Los Angeles with your car. We look forward to helping you again!
I
Ismael Quezada5 reviewsiTotal number of Google reviews Ismael has written across all businesses on Google Maps, not just this one.
This is the second time I take my vehicle to JC’s Auto Repair Shop. Both times, they have provided great services, responsive, very informative and great pricing as well. John and his staff do an incredible job taking care of your vehicle and letting you know what’s wrong before doing any work. Will continue taking my car to this shop and recommend others to do so as well. Thank you JC!
Services: Auto battery replacement, Auto maintenance, Battery
Response from the owner · a month ago
Thank you, Ismael, for trusting JC's Auto Repair Shop with your vehicle again! We're glad our team could help with your auto battery replacement and maintenance while keeping you informed and offering fair pricing. It's great to serve Los Angeles drivers like you, and we appreciate the recommendation.
Regards,
Team JC's Auto Repair Shop
L
Lebron Lin4 reviewsiTotal number of Google reviews Lebron has written across all businesses on Google Maps, not just this one.
Thank you, Lebron! We appreciate your positive feedback and are glad you had a great experience with JC's Auto Repair Shop Los Angeles. Thank you for choosing us for your auto repair needs. We look forward to serving you again!
A
Aracely OrtegaLocal Guide · 13 reviewsiTotal number of Google reviews Aracely has written across all businesses on Google Maps, not just this one.
Great spot honestly, it's hard to find places where people are kind and honest, they are very friendly and transparent with you here. First time coming, just looking for a place to get help for my AC and they made time for me to help in the smallest way and get it checked a bit. I'll put an update on when I get it serviced and the results but so far, amazing after having a rough day today 🥹
UPDATE: Service was very quick and they helped resolve my issue, great communication, will be coming back! 👍
Response from the owner · 6 months ago
Aracely, thank you for sharing your experience with us. We’re glad we could help check your AC and make your day a bit easier. At JC’s Auto Repair Shop in Los Angeles, we believe in honest advice, friendly service, and reliable auto repair you can feel confident about. We’ll be here whenever you’re ready!
Regards,
JC’s Auto Repair Shop Los Angeles Team
L
Liza Lopez5 reviewsiTotal number of Google reviews Liza has written across all businesses on Google Maps, not just this one.
I can’t thank John enough for the help he gave me today. It’s hard to find mechanics who are not only masters at their craft, but who also have real empathy for their customers. I needed two motor mounts replaced while going through a tough stretch, and John went out of his way to give me an incredibly fair price ($500) to help me get back on the road safely.
He is honest, down-to-earth, and genuinely cares about helping people out when they need it most. If you’re looking for trustworthy, high-quality auto repair, John is the man to see. Highly recommend!
Price assessment: Great price
Response from the owner · 2 months ago
Dear Liza, thank you for your wonderful review. I am grateful to you for your kind words, and I hope that I was able to assist you in replacing your motor mount at such a tough period for you. It is always my intention to be upfront about everything that concerns my customers so that they can rest assured driving their cars again.
Best regards,
JC’s Auto Repair Shop Los Angeles Team
G
Gil3 reviewsiTotal number of Google reviews Gil has written across all businesses on Google Maps, not just this one.
John sent me pictures and updated me throughout the whole process, explaining what needed to be done on the car. He let me know how much it would cost. They were straightforward.
Price assessment: Not sure
Services: Air & cabin filter replacement, Oil change
Response from the owner · 4 months ago
Gil, I really appreciate you taking the time to share this. I’m glad the updates, pictures, and explanations helped you feel informed throughout the repair process. I always try to keep things straightforward and make sure the pricing is clear before moving forward. Thank you for trusting JC's Auto Repair Shop with your oil change and filter replacement — it means a lot.
Regards,
JC’s Auto Repair Shop Los Angeles Team
M
MAYRA SOLIS2 reviewsiTotal number of Google reviews MAYRA has written across all businesses on Google Maps, not just this one.
My Jeep was having A/C problems took it on Wednesday morning they were able to fix it by noon and a reasonable price. I highly recommend this auto shop.
Price assessment: Reasonable price
Services: Air & cabin filter replacement
Response from the owner · 3 months ago
Thank you, Myra! We’re glad our team fixed your Jeep’s A/C and completed the air and cabin filter replacement quickly at a fair price. We appreciate your recommendation and trust in JC’s Auto Repair Shop Los Angeles. We look forward to helping you again!
M
Marie Jones1 reviewiTotal number of Google reviews Marie has written across all businesses on Google Maps, not just this one.
This guy has gotten me out of a lot of jams. Honest prices and never leaves you guessing about whats wrong with your vehicle. Thank you JC!!
Price assessment: Great price
Services: Auto brake repair, Engine repair
Response from the owner · 3 months ago
Thank you, Marie! We’re glad JC’s Auto Repair Shop Los Angeles has been there when you needed help. We truly appreciate your trust in our honest pricing, clear explanations, and auto brake and engine repair services. Thank you for choosing us!
