Analyzing 7,273,9057.3M ReviewsFor 20,60220.6K Experts

Experts Reviews · Company report
JC's Auto Repair Shop Los Angeles logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty82−1.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

JC's Auto Repair Shop Los Angeles

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #201Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 157 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JC's Auto Repair Shop Los Angeles is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JC's Auto Repair Shop Los Angeles is better than 74% of auto repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JC's Auto Repair Shop Los Angeles is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JC's Auto Repair Shop Los Angeles is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JC's Auto Repair Shop Los Angeles is better than 82% of auto repair shops.A
82
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JC's Auto Repair Shop Los Angeles is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired JC's Auto Repair Shop Los Angeles for 8 kinds of job.

JC's Auto Repair Shop Los Angeles for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.10
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.80
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#233 / 245
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 10 Google reviews tagged “Oil change”

melissa3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Have taken 4 of my cars here . Always available to take care of all my vehicles. Has become my go to mechanic.

Reasonable priceTransmissionGeneral repairs & maintenanceAuto maintenance
Gil3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★

John sent me pictures and updated me throughout the whole process, explaining what needed to be done on the car. He let me know how much it would cost. They were straightforward.

Customer photo from Gil's review
Not sureAir & cabin filter replacementOil change
Ellie13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The best auto place in all of LA! John is very talented and gave me a really great price for the highest quality original parts. Very hard to find this level of honestly and quality. Will be going back for all of my future car needs. Highly recommend. Got brake pad replacements AC filter and oil change!

Great priceAir & cabin filter replacementAuto brake repairBrakes
George8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excellent experience from start to finish. I brought in my 2009 Honda Fit for overdue maintenance, and the team handled everything quickly, professionally, and without any upselling. John was straightforward and easy to work with, and the whole process felt efficient and transparent. Turnaround was fast, and the…

Reasonable priceAir & cabin filter replacementGeneral repairs & maintenanceAuto A/C replacement
Daniel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Most respect to these incredible guys in this amazing shop. They helped me out as soon as I arrived with my kids and showed us a genuinely welcoming feeling. I came in with an overdue oil change, and they handled it with utmost care and speed. They informed me about the severity of the issue, but thankfully, my…

Customer photo from Daniel's review
Great priceAir & cabin filter replacementOil change
Edwin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Been a customer of this shop for a few years now. If you’re looking for an experienced, knowledgeable, professional, fair priced, and honest certified technician, this is the place. I’ve had work on 3 vehicles (Honda Element, Honda Civic, Ford Fusion Hybrid) with no complaints. John (Owner/Master Certified…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceElectrical
Sivaad2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

I recently had the opportunity to work with this team, and I can confidently say their level of diligence, professionalism, and overall courtesy stands out. From start to finish, every interaction was handled with care and attention to detail. They were thorough in their approach, ensuring that all aspects of the…

Reasonable priceGeneral repairs & maintenanceEngine repairOil change
Anthony1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

shout out john again!! got my spoiler on and sitting perfectly 👌🏽also got an oil change done by him at a great price!! on top of that hes a cool dude ! 😎. GO TO JC’s when you need something done right 💯

Customer photo from Anthony's reviewCustomer photo from Anthony's review
Great priceElectricalOil changeService not listed
M&T2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had an excellent experience at JC Auto Repair! John was amazing from start to finish. He originally told me the brakes and oil change would take about 2 hours, but he finished everything in just 1 hour he also took the time to check the back brakes for me —super efficient and respectful of my time. What I really…

Customer photo from M&T's review
Reasonable priceBrake service & repairOil change
Natalie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Best experience I've ever had. They know what they are doing.

Oil change

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 61%Reasonable 31%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance13—
Oil change10—
Air & cabin filter replacement7—
Electrical6—
Auto maintenance6—
Auto brake repair6—
Transmission4—
Brakes4—

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