Analyzing 7,301,5797.3M ReviewsFor 20,69320.7K Experts

Experts Reviews · Company report
JC's Auto Repair Shop Los Angeles logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Momentum penalty82−1.8Experts Score= 84Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.84SCORE

JC's Auto Repair Shop Los Angeles

Los Angeles, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #201Position by Experts Score among all companies we track in this category. of 348 auto repair shops · 4.9★ from 157 Google reviews

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Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JC's Auto Repair Shop Los Angeles is better than 85% of auto repair shops.A
85
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JC's Auto Repair Shop Los Angeles is better than 74% of auto repair shops.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.JC's Auto Repair Shop Los Angeles is better than —% of auto repair shops.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.JC's Auto Repair Shop Los Angeles is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JC's Auto Repair Shop Los Angeles is better than 82% of auto repair shops.A
82
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JC's Auto Repair Shop Los Angeles is better than 100% of auto repair shops.A
100

Reviews for your job

Customers hired JC's Auto Repair Shop Los Angeles for 8 kinds of job.

JC's Auto Repair Shop Los Angeles for steering & suspension repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Steering & suspension repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#167 / 218
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Steering & suspension repair”

Based_1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They’re easy to communicate with I let them know the issue and thankfully they had time to test drive it and it took like a day for them to replace my axel and like a day for the sway bar they’ll show you what’s the issue and the solution you can choose if you have a certain budget, I appreciate the work homies!

Great priceSteering & suspension repairTire rotations
Edwin4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Been a customer of this shop for a few years now. If you’re looking for an experienced, knowledgeable, professional, fair priced, and honest certified technician, this is the place. I’ve had work on 3 vehicles (Honda Element, Honda Civic, Ford Fusion Hybrid) with no complaints. John (Owner/Master Certified…

Reasonable priceSteering & suspension repairGeneral repairs & maintenanceElectrical
Usiel2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had a great experience here today. John is honest, transparent, and really knows his craft. You can tell he’s passionate about his work, and it shows in the quality of service. His ratings truly speak for themselves and I would definitely recommend this place and will be coming back whenever I need work done on my car.

Great priceSteering & suspension repair
Kevin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

This is my second time going to John and man can this guy work magic. I have an older truck that came with a mismatched brake system, worn out rotors, leaks and cracks every where. John found all the parts despite the parts being discontinued and installed them in a flash. Recently he fixed my ball joints and a…

Great priceSteering & suspension repairGeneral repairs & maintenanceAuto brake repair

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 61%Reasonable 31%Overpriced 3%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
General repairs & maintenance13—
Oil change10—
Air & cabin filter replacement7—
Electrical6—
Auto maintenance6—
Auto brake repair6—
Transmission4—
Brakes4—

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