Open 24 hours · Green Bay, WI · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%82+52.1Reliability 28%79+22.3Replies to reviews 8%100+8.2Experts Score= 83Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Google reviewers rate JCT Cleaning Services LLC 4.8 out of 5 based on 34 reviews, with the owner responding to all feedback. Customers frequently cite the company for residential cleaning, snow removal, and leaf clearing, praising punctuality, clear communication, and affordable pricing. One recurring criticism from a low-star reviewer involves concerns about background check accuracy and cleaning quality, though this complaint appears in only two of the thirty-four total reviews.
Google rating: 4.8 out of 5 from 34 reviews (91% five-star).
Reviews on this page: 34 Google reviews (30 with written comments).
Owner responses: the business replied to 100% of reviews.
Most recent review: July 29, 2026.
Service: Move-In/Move-Out Cleaning Service serving Green Bay, Wisconsin.
Data from Google, last updated November 3, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
JCT Cleaning Services LLCMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.JCT Cleaning Services LLC: 82/100 on this factor. Category median: 91.A
82
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.JCT Cleaning Services LLC: 79/100 on this factor. Category median: 88.B
79
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.JCT Cleaning Services LLC: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.JCT Cleaning Services LLC: 100/100 on this factor. Category median: 86.A
100
Bar = this company · dark tick = category median.
Star ratings
34 Google reviews we collected
4.8of 5
5 stars3191%
4 stars26%
3 stars00%
2 stars00%
1 star13%
Praise vs complaints
Phrases our text analysis found in 30 written reviews
100%praise
Praise68100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1928%
Staff & attitude1421%
Speed & response1116%
Would recommend1015%
Price & value69%
Communication57%
Honesty & trust34%
What customers talk about
We read 30 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team was extremely thorough and paid attention to the details.”
“From the very beginning, Jonathan was incredibly kind, professional, and understanding.”
“I moved here from out of state With my fiancé and quickly went through a break up.”
“If you’re looking for a trustworthy, professional, and compassionate cleaning company in the Green Bay area, I highly recommend JCT Cleaning Service.”
“Appliances looked great and overall they just did a great job for an affordable price!”
“He took the time to explain everything clearly, answered all of my questions, and made me feel completely comfortable—no matter the condition of my home.”
“There was never any judgment, just genuine compassion and a desire to help.”
People customers mention
Jonathan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDanielle6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
⭐⭐⭐⭐⭐
I can’t say enough good things about JCT Cleaning Service! From the very beginning, Jonathan was incredibly kind, professional, and understanding. He took the time to explain everything clearly, answered all of my questions, and made me feel completely comfortable—no matter the condition of my home. There was…
EElaine8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Anytime I needed help with shoveling, they came as soon as they could. I would recommend them to anyone!!!
EEdye1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I moved here from out of state With my fiancé and quickly went through a break up. I ended up here with nobody to lean on, no friends and no family. This company really stepped up and showed up for me, with everything I needed. They extended themselves further than they had to just to help me in my situation. They…
LLaura11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Very amazing and nice workers, they always do their best and ask questions to make sure everything is done right. Best cleaning company ive ever delt with.
AAndrea1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Highly recommend, great communication with Jonathan his team did an amazing job cleaning my house.
EEmily2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
We feel so fortunate to have discovered this wonderful cleaning company! They do an excellent job and are 100% reliable. I wish we found them sooner.
⭐⭐⭐⭐⭐
I can’t say enough good things about JCT Cleaning Service! From the very beginning, Jonathan was incredibly kind, professional, and understanding. He took the time to explain everything clearly, answered all of my questions, and made me feel completely comfortable—no matter the condition of my home. There was never any judgment, just genuine compassion and a desire to help.
The team was extremely thorough and paid attention to the details. They went above and beyond, and the difference was amazing. It’s clear they take pride in their work and truly care about their customers and the quality of their service.
If you’re looking for a trustworthy, professional, and compassionate cleaning company in the Green Bay area, I highly recommend JCT Cleaning Service. Thank you, Jonathan and the team, for making such a stressful situation so much easier!
Response from the owner · 2 months ago
JCT Cleaning Services LLC values the feedback from our customers. We appreciate you taking the time to share your experience, and we are pleased to hear that you are satisfied with the services provided.
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Elaine Krohn8 reviewsiTotal number of Google reviews Elaine has written across all businesses on Google Maps, not just this one.
Anytime I needed help with shoveling, they came as soon as they could. I would recommend them to anyone!!!
Response from the owner · 2 months ago
We understand that winter can be a stressful and hectic time. We would like to express our gratitude for choosing JCT Subcontractors N Snow Removal Services for your snow removal services. Your feedback is greatly appreciated.
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Edye Pyle1 reviewiTotal number of Google reviews Edye has written across all businesses on Google Maps, not just this one.
I moved here from out of state With my fiancé and quickly went through a break up. I ended up here with nobody to lean on, no friends and no family. This company really stepped up and showed up for me, with everything I needed. They extended themselves further than they had to just to help me in my situation. They did a great great job with everything and put in 100% and we’re so accommodating. I could not have gotten through this without them! Jonathan and his crew are absolutely wonderful. They helped me move On over several service occasions, they were very professional, communication was exceptional. More than one time he accommodated me last minute, I asked about snow removal services and he was here Within half an hour, and it was taken care of completely within the hour. 10/10 recommend again and again
Response from the owner · 10 months ago
JCT Cleaning Services and JCT Subcontractors N Snow Removal are happy to assist you with your service requests! Thank you for your review, greatly appreciated!
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Laura Lucas11 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Very amazing and nice workers, they always do their best and ask questions to make sure everything is done right. Best cleaning company ive ever delt with.
Response from the owner · 10 months ago
Thank you for your review, it's greatly appreciated!
A
Andrea Quevedo1 reviewiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Jonathan and his employees worked diligently to clean my son's home. I highly recommend their service. The pricing was very reasonable and their work ethic is excellent.
Response from the owner · 10 months ago
Thank you for your review, it's greatly appreciated! We value our reoccurring customers!
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Karen Friedman10 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
