Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Jeff's Custom Care Plumbing logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%77+42Reliability 24%64+15.5Value 14%94+13.3Replies to reviews 7%51+3.6Craft & service penalty68−3.2Momentum penalty46−5.4Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.66SCORE

Jeff's Custom Care Plumbing

Racine, WI · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #18Position by Experts Score among all companies we track in this category. of 20 sink installation services · 4.8★ from 119 Google reviews

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Report card

Percentile vs other sink installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and satisfaction; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jeff's Custom Care Plumbing is better than 77% of sink installation services.B
77
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jeff's Custom Care Plumbing is better than 64% of sink installation services.B
64
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jeff's Custom Care Plumbing is better than 68% of sink installation services.B
68
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jeff's Custom Care Plumbing is better than 94% of sink installation services.A
94
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jeff's Custom Care Plumbing is better than 46% of sink installation services.C
46
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jeff's Custom Care Plumbing is better than 51% of sink installation services.C
51

Reviews for your job

Customers hired Jeff's Custom Care Plumbing for 8 kinds of job.

Jeff's Custom Care Plumbing for water heater installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.4k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#13 / 15

All 7 Google reviews tagged “Water heater installation”

Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Found this company on Google and couldn't have asked for a better plumber. Jeff arrived quickly to help us with a major sump pump issue. He recommended a company to help with mitigation and they were also fabulous. Since then, have used Jeff's for a faucet replacement and new water heater installation as well. Jeff…

Toilet installationWater heater installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Nick3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jeff and Jim are the best! They've worked on so many of our home projects, I've lost track of all they have helped us with. They have always been timely, professional and will stay late to get the job done. Their pricing is fair and their quality of work is exceptional. Wouldn't use anyone else.

Plumbing leak detectionFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
David12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

5 STARS, highly recommend! I am so grateful Jeff personally brought in his crew and they were able to do the install in a day. We had a very complicated solar water heater replacement that after calling 20 plumbing companies for quotes, 16 would not take the job. Even with other complications Jeff did not charge…

Water heater installation+ Responsiveness+ Punctuality+ Quality
Anna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Needed a new hot water heater asap - called on Thursday - got it replaced on Monday - arrived on time and answered all my questions - would recommend them to anyone for all Plumbing issues.

Water heater installation+ Responsiveness+ Punctuality+ Quality
KevinLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Jeff is a very courteous, humble, and honest professional. He took the time to explain my options thoroughly and did an excellent job. I appreciated his responsiveness and his willingness to rearrange his schedule to accommodate my project.

Water heater installation+ Responsiveness+ Professionalism+ Value
WesLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Jeff and Jim did a fantastic job with the plumbing services completed at our house. They were timely, professional, and charged a reasonable rate for the work that was completed. We ended up having a manufacturer failure in the water heater installed and Jim was over the next day to replace it. Would highly…

Plumbing leak detectionWater heater installationPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
PBParker933 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Water heater installation+ Professionalism+ Value

Price

$337-26% vs typical sink installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 20%Reasonable 80%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Plumbing pipe repair18$248–$971
Drain cleaning9$166–$545
Faucet installation8$295–$656
Plumbing leak detection7$114–$366
Water heater installation7$1.4k–$2.4k
Faucet repair5$122–$383
Sewer repair5$348–$2.5k
Toilet repair5$216–$493

Compare with

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