Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Jeff's Plumbing & Drain Cleaning Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%60+14.5Value 14%75+10.6Replies to reviews 7%21+1.5Craft & service penalty7−9.3Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCORE

Jeff's Plumbing & Drain Cleaning Inc.

Fargo, ND · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.6★ from 267 Google reviews

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Report card

Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jeff's Plumbing & Drain Cleaning Inc. is better than 74% of septic tank services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jeff's Plumbing & Drain Cleaning Inc. is better than 60% of septic tank services.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jeff's Plumbing & Drain Cleaning Inc. is better than 7% of septic tank services.F
7
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jeff's Plumbing & Drain Cleaning Inc. is better than 75% of septic tank services.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jeff's Plumbing & Drain Cleaning Inc. is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jeff's Plumbing & Drain Cleaning Inc. is better than 21% of septic tank services.D
21

Reviews for your job

Customers hired Jeff's Plumbing & Drain Cleaning Inc. for 8 kinds of job.

Jeff's Plumbing & Drain Cleaning Inc. for sump pump installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$600–800
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$651–$1.7k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 70/100.How Job match is calculatedBuilt only from reviews Google tagged “Sump pump installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 7

All 4 Google reviews tagged “Sump pump installation”

Jim6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Once again, I can rely on Jeff's Plumbing. I've utilized their excellent, professional service for 3 properties this last year and everytime they have been very responsive, completed the requested service very well, and communicated well with me on the process. This last visit was from Cody completing a sump pump…

Paid $1,000–1,200Reasonable priceSump pump installationService not listed
KATHY2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Billy and Adam came shortly after being called. Billy was very helpful with answers to my questions and would definitely recommend him. Respectful and clean as they put on shoe covers. This was on our sump pump.

Paid $600–800Not sureSump pump installation
Kevin13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Longtime customer. Always quick and responsive, even during the busiest times.

Plumbing leak detectionPlumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
Polly3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Our sump pump went out on a Sunday evening. We called thinking they may be able to fit us in the next morning. They showed up within an hour of our call and had a new sump pump in and running within about 30 minutes. I have never been so relieved or grateful for after hours service since the weather was supposed…

Sump pump installation+ Responsiveness+ Punctuality+ Professionalism

Price

$381-11% vs typical septic tank services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 28%Reasonable 66%Overpriced 2%Not sure 4%

Jobs customers hired them for

JobReviewsCategory typical
Toilet repair28$209–$607
Drain cleaning26$205–$478
Water heater installation19$1.2k–$2.4k
Plumbing pipe repair15$305–$1.1k
Faucet installation12$292–$786
Faucet repair11$271–$659
Sewer cleaning10$248–$529
Plumbing leak detection10$54–$495

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