Experts Reviews · Company report
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%74+40.4Reliability 24%60+14.5Value 14%75+10.6Replies to reviews 7%21+1.5Craft & service penalty7−9.3Experts Score= 58Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.58SCOREJeff's Plumbing & Drain Cleaning Inc.
Fargo, ND · Grade CLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #60Position by Experts Score among all companies we track in this category. of 66 septic tank services · 4.6★ from 267 Google reviews
Report card
Percentile vs other septic tank services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: craft & service.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jeff's Plumbing & Drain Cleaning Inc. is better than 74% of septic tank services.B
74
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jeff's Plumbing & Drain Cleaning Inc. is better than 60% of septic tank services.B
60
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jeff's Plumbing & Drain Cleaning Inc. is better than 7% of septic tank services.F
7
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jeff's Plumbing & Drain Cleaning Inc. is better than 75% of septic tank services.B
75
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jeff's Plumbing & Drain Cleaning Inc. is better than 100% of septic tank services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jeff's Plumbing & Drain Cleaning Inc. is better than 21% of septic tank services.D
21
Reviews for your job
Customers hired Jeff's Plumbing & Drain Cleaning Inc. for 8 kinds of job.
Jeff's Plumbing & Drain Cleaning Inc. for water heater repair
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$124–$567
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 17
All 3 Google reviews tagged “Water heater repair”
lexi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Nothing but good things to say about this company. Mitch came out to my house and replaced my water heater. He cleaned up nicely after and was very professional. I will definitely be using Jeff’s plumbing in the future!
Shower repairWater heater repair+ Responsiveness+ Punctuality+ Quality
Brian13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★
I'm a picky person and all of the services I have had done over the years were fixed fast and efficient, I have dealt with over 5 different plumbers from this company, and amazed by everyone. This is my go to company fir any of my plumbing issues!!!
Plumbing leak detectionPlumbing pipe repairSewer repair+ Responsiveness+ Punctuality+ Quality
JordanLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★
We use Jeff’s for all our plumbing needs!
Plumbing leak detectionFaucet installationGarbage disposal installation+ Quality
Price
$381-11% vs typical septic tank services
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Great price 28%Reasonable 66%Overpriced 2%Not sure 4%
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Toilet repair | 28 | $209–$607 |
| Drain cleaning | 26 | $205–$478 |
| Water heater installation | 19 | $1.2k–$2.4k |
| Plumbing pipe repair | 15 | $305–$1.1k |
| Faucet installation | 12 | $292–$786 |
| Faucet repair | 11 | $271–$659 |
| Sewer cleaning | 10 | $248–$529 |
| Plumbing leak detection | 10 | $54–$495 |
