Cleaning service · Charlotte, NC · reviewed since 2019
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%94+24.5Value 15%87+13.2Craft & service penalty95−0.5Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#44 of 128 hazardous material removaliPosition by Experts Score among all companies we track in this category. · better than 66%
5.0★★★★★40 Google reviews · 10 photos
100%five-star reviews
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jenkins Environmental Services five stars based on forty reviews, noting the owner replied to forty-eight percent of feedback. Customers describe services including asbestos abatement, mold remediation, and water damage mitigation. Recurring themes highlight prompt response times, clear communication, and thorough workmanship. Reviewers frequently mention the team's ability to coordinate with insurance companies and provide detailed explanations of complex processes. No common criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 40 reviews (100% five-star).
Reviews on this page: 40 Google reviews (39 with written comments, 1 with photos).
Owner responses: the business replied to 48% of reviews.
Most recent review: September 13, 2025.
Service: Hazardous Material Removal Service serving Charlotte, North Carolina.
Data from Google, last updated November 2, 2026.
Score profile vs other hazardous material removal
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and craft & service; weakest: value.
This companyHazardous Material Removal median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jenkins Environmental Services: 98/100 on this factor. Category median: 93.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jenkins Environmental Services: 94/100 on this factor. Category median: 92.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jenkins Environmental Services: 95/100 on this factor. Category median: 96.A
95
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jenkins Environmental Services: 87/100 on this factor. Category median: 100.A
87
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Not enough reviews for this factor yet. Category median: 100.–
–
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 69.–
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Bar = this company · dark tick = category median.
Star ratings
40 Google reviews we collected
5.0of 5
5 stars40100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 39 written reviews
99%praise
Praise9899%
Complaints11%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2626%
Would recommend2020%
Speed & response1818%
Communication1717%
Quality & results1111%
Honesty & trust44%
Price & value33%
What customers talk about
We read 39 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Christopher was very helpful with explaining the abatement process.”
“I would highly recommend Jenkins in your remediation needs.”
“Chris contacted us immediately about scheduling and remained in constant communication throughout the entire process.”
“Chris and Jenkins were professional, communications were fast and transparent.”
“He came across as very trustworthy, was very thorough and informative, and was eager to answer any questions that we had throughout the process.”
“Chris Harris is by far the most reliable and professional person i’ve dealt with in a long time!”
“They were professional, punctual and reasonably priced and did not try to oversell on products or services that were not needed.”
People customers mention
Harris7 reviews
Chris5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
KKatie1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We contacted Jenkins Environmental to come out after having our home test positive for asbestos during a restoration project. Chris contacted us immediately about scheduling and remained in constant communication throughout the entire process. He came across as very trustworthy, was very thorough and informative,…
DDoretha4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Christopher was very helpful with explaining the abatement process. He gave options and made extremely stressful situation for my clients a bit more palatable. As a real estate broker I have a resource in my business that is invaluable and I feel good referring him to clients in the future.
JJamesLocal Guide · 19 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
We had some mold from a patio door that never really shut. Chris and the rest of the Jenkins team were Johnny on the spot. They responded quickly, were incredibly informative, and did a great job. I would recommend them 100% to anybody.
NNabil7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Chris is Very professional and knowledgeable. Completed the job in time and was always available for any questions i had throughout the completion Of the job. I’m very happy with his work.
RRenee7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Chris Harris is by far the most reliable and professional person i’ve dealt with in a long time! He shows up when he says he’s going to, keeps you updated along the way and shows tremendous respect for you and your property. He truly cares for people and the situations they find themselves in. He’s a rare gem!!
KKyle2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jenkins services has been very helpful. The points of contact, especially Christopher, are always available and quick to get answers.
We contacted Jenkins Environmental to come out after having our home test positive for asbestos during a restoration project. Chris contacted us immediately about scheduling and remained in constant communication throughout the entire process. He came across as very trustworthy, was very thorough and informative, and was eager to answer any questions that we had throughout the process. He provided timely and efficient service. We would not hesitate to work with him again in the future!
D
Doretha Hoke4 reviewsiTotal number of Google reviews Doretha has written across all businesses on Google Maps, not just this one.
Christopher was very helpful with explaining the abatement process. He gave options and made extremely stressful situation for my clients a bit more palatable. As a real estate broker I have a resource in my business that is invaluable and I feel good referring him to clients in the future.
J
James WatersLocal Guide · 19 reviewsiTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
We had some mold from a patio door that never really shut. Chris and the rest of the Jenkins team were Johnny on the spot. They responded quickly, were incredibly informative, and did a great job. I would recommend them 100% to anybody.
N
Nabil and Kiran Ahmad7 reviewsiTotal number of Google reviews Nabil has written across all businesses on Google Maps, not just this one.
Chris is Very professional and knowledgeable. Completed the job in time and was always available for any questions i had throughout the completion Of the job. I’m very happy with his work.
Response from the owner · a year ago
Thank you so much for your kind words! We’re thrilled to hear that Chris provided professional and knowledgeable service throughout your project. We take great pride in our team’s commitment to clear communication and timely work, and it’s wonderful to know that Chris delivered on both. We’ll be sure to pass along your feedback to him.
R
Renee Jackson7 reviewsiTotal number of Google reviews Renee has written across all businesses on Google Maps, not just this one.
Chris Harris is by far the most reliable and professional person i’ve dealt with in a long time! He shows up when he says he’s going to, keeps you updated along the way and shows tremendous respect for you and your property. He truly cares for people and the situations they find themselves in. He’s a rare gem!!
Response from the owner · a year ago
Thank you so much for your heartfelt review! We're incredibly grateful to have Chris Harris on our team—his dedication, reliability, and genuine care for our customers truly set him apart. It’s wonderful to hear how much of a positive impact he made during your experience. We’ll be sure to share your kind words with him.
K
Kyle Murray2 reviewsiTotal number of Google reviews Kyle has written across all businesses on Google Maps, not just this one.
Chris Harris was our project manager to help with some water damage and remediation. Chris and Jenkins were professional, communications were fast and transparent. The problem was remediated quickly and to our satisfaction.
M
Mal Collins4 reviewsiTotal number of Google reviews Mal has written across all businesses on Google Maps, not just this one.
Christopher Harris and his team from JES were professional, very detail, and kept me updated on each step of the abatement process. JES worked closely with my insurance company. I would hire them again if needed in the future.
J
Jessica L GillardLocal Guide · 16 reviewsiTotal number of Google reviews Jessica has written across all businesses on Google Maps, not just this one.
Chris was amazing to work with. I switched from another company to Jenkins and the process changed to a much smoother, professional experience. The job was completed in a timely fashion, Chris was very knowledgeable and always available for questions. The job was completed beyond my satisfaction.
K
Kathleen Mary2 reviewsiTotal number of Google reviews Kathleen has written across all businesses on Google Maps, not just this one.
Chris and his team from Jenkins Environmental were very polite and professional. Chris answered all of my questions and explained everything clearly. His team worked hard and they were very neat and respectful of my home.
