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Ohana Home Services

Home inspector · Charlotte, NC · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%95+6.7Craft & service penalty95−0.5Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#61 of 128 hazardous material removalPosition by Experts Score among all companies we track in this category. · better than 53%
4.9 ★★★★★ 399 Google reviews · 24 photos
97%five-star reviews
4.89★last 12 monthsAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
45%reviews answered by the owner
Oct 2026latest review

Ohana Home Services at a glance

Google reviewers rate Ohana Home Services 4.9 out of 5 based on 399 reviews, with the owner responding to 45% of them. Customers frequently praise the company for thorough inspections, detailed and easy-to-understand reports, punctuality, and clear communication during the process. Services include standard home inspections, radon tests, septic checks, and termite inspections, with some noting the team speaks Spanish. However, low-star reviews criticize the accuracy of findings, such as false mold claims, and mention attempts to upsell additional products during the visit.

  • Google rating: 4.9 out of 5 from 399 reviews (97% five-star).
  • Reviews on this page: 399 Google reviews (275 with written comments, 3 with photos).
  • Owner responses: the business replied to 45% of reviews.
  • Most recent review: October 7, 2026.
  • Service: Hazardous Material Removal Service serving Charlotte, North Carolina.

Data from Google, last updated November 2, 2026.

Score profile vs other hazardous material removal

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction92Reliability89Craft & service95Value100Momentum100Replies to reviews95Satisfaction: 92 (median 93)Reliability: 89 (median 92)Craft & service: 95 (median 96)Value: 100 (median 100)Momentum: 100 (median 100)Replies to reviews: 95 (median 69)
Ohana Home ServicesHazardous Material Removal median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Ohana Home Services: 92/100 on this factor. Category median: 93.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Ohana Home Services: 89/100 on this factor. Category median: 92.A
89
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Ohana Home Services: 95/100 on this factor. Category median: 96.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Ohana Home Services: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Ohana Home Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Ohana Home Services: 95/100 on this factor. Category median: 69.A
95

Bar = this company · dark tick = category median.

Star ratings

399 Google reviews we collected

  • 5 stars38997%
  • 4 stars51%
  • 3 stars00%
  • 2 stars00%
  • 1 star51%

Praise vs complaints

Phrases our text analysis found in 275 written reviews

  • Praise506100%
  • Complaints10%

PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Price verdicts customers left with their Google review

  • Great price1937%
  • Reasonable2957%
  • Overpriced00%
  • Not sure36%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude13026%
  • Quality & results12925%
  • Would recommend9920%
  • Speed & response5611%
  • Communication459%
  • Honesty & trust347%
  • Price & value143%

What customers talk about

We read 275 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Oscar was the man and super friendly and professional!”
  • “Awesome service, detailed inspection and thorough reporting.”
  • “I would recommend them to anyone trying to get a good inspection without shortcuts.”
  • “These guys showed up on time, were very friendly and professional.”
  • “They took the time answer all of our questions and explain their findings.”
  • “I highly recommend them to anyone looking for a reliable and knowledgeable home inspection company.”
  • “I believe Ohana inspections did an honest and thorough inspection of my house at a reasonable price.”

People customers mention

  • Oscar 34 reviews
  • Inspections 27 reviews
  • Victor 8 reviews
  • Ayden 4 reviews
  • Lora 3 reviews
  • Inspector 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired Ohana Home Services for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

RafaelLocal Guide · 75 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★

Muy descontento con la labor realzada en mi casa yo compre y despues de mudarme en la casa encontre muchos problemas Que se pudieron detectar muchos problemas electricos puertas mal instaladas y muchos detalles esta es mi decima compra de casa y esta inspection fue la peor.

BlakeLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Super detailed report, so much detail that I feel I am practically a home inspection expert myself now! Oscar was the man and super friendly and professional!

Great price
Astrid5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Excelente atención y profesionalidad, explicaciones muy detalladas sobre la inspección, segunda vez que solicitamos sus servicios.

Great priceSewer line scopeMulti-unit inspections
GabriellaLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Oscar and his group were great and meticulously inspected the house we want to purchase. They took the time answer all of our questions and explain their findings. I would recommend them to anyone trying to get a good inspection without shortcuts.

Great price
Elizabeth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Ohana Inspection was very professional and took the time to thoroughly review all of their findings during our new home inspection. They did an excellent job explaining everything in a way that was easy to understand and were very easy to work with throughout the process. I highly recommend them to anyone looking…

Great pricePre-listing inspections
ElfridaLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I had a great experience with Ohana during my inspection process. They were incredibly thorough, diligent, and took the time to go through everything that could potentially be an issue. I really appreciated how kind, professional, and easy they were to work with throughout the entire process. They explained…

Photos

Customer reviews

4.9 ★★★★★ 399 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Rafael RodriguezLocal Guide · 75 reviewsTotal number of Google reviews Rafael has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muy descontento con la labor realzada en mi casa yo compre y despues de mudarme en la casa encontre muchos problemas Que se pudieron detectar muchos problemas electricos puertas mal instaladas y muchos detalles esta es mi decima compra de casa y esta inspection fue la peor.

Response from the owner · 3 weeks ago

Hola Rafael, Lamentamos que su experiencia después de la compra no haya sido la que esperaba, y agradecemos la oportunidad de aclarar lo que documentamos. La inspección de Diciembre de 2025 cubrió una vivienda construida en 1940, y su informe incluyó 98 hallazgos. Entre los eléctricos: un subpanel Stab-Lok que recomendamos reemplazar, un empalme abierto y una conexión floja en el crawlspace, cableado de aluminio sin antioxidante, corrosión en el panel, un GFCI sin funcionamiento y una tierra abierta — cuatro de estos se marcaron como atención de seguridad inmediata. El informe también documentó temas estructurales importantes: soportes del crawlspace deteriorados, intrusión de agua en la cimentación, tejas levantadas con madera expuesta, el calentador de agua y el sistema HVAC al final de su vida útil, línea de alcantarillado de barro y tuberías de suministro galvanizadas con corrosión. Una inspección refleja las condiciones visibles el día de la visita. Algunos defectos permanecen ocultos hasta que se abren muros, se levantan pisos o pasa el tiempo — por eso el informe funciona como una hoja de ruta de lo que encontramos y lo que convenía vigilar o atender. Quedamos a su disposición para repasar el informe con usted en detalle. Atentamente, Oscar Lora Ohana

Anibal Velasquez1 reviewTotal number of Google reviews Anibal has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

They did a nice job!! 100% Recommend.

  • Price assessment: Reasonable price
  • Services: Multi-unit inspections
Cesar David1 reviewTotal number of Google reviews Cesar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excelente servicio

  • Price assessment: Reasonable price
  • Services: Manufactured home inspections
Ximena Jasmine6 reviewsTotal number of Google reviews Ximena has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very detailed on information given & helpful

  • Services: New construction inspections
Ab PerfTester6 reviewsTotal number of Google reviews Ab has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Awesome service, detailed inspection and thorough reporting.

Julio Ruiz-VegaLocal Guide · 26 reviewsTotal number of Google reviews Julio has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Excellent Service and very professional.

Blake MettlerLocal Guide · 17 reviewsTotal number of Google reviews Blake has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super detailed report, so much detail that I feel I am practically a home inspection expert myself now! Oscar was the man and super friendly and professional!

  • Price assessment: Great price
Marleny Arroyo1 reviewTotal number of Google reviews Marleny has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Nada satisfecha con el trabajo la inspección de mi casa no se realizó bien

  • Price assessment: Reasonable price
  • Services: Manufactured home inspections
Response from the owner · 4 months ago

Marleny, thank you for the review and for the feedback! We're happy you found the price to be fair and hope the inspection met your expectations. We're always looking to improve, so your input is very appreciated!

Daniela Miranda-Hernandez6 reviewsTotal number of Google reviews Daniela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very detailed they did a very thorough inspection and the report was complete.

Response from the owner · 4 months ago

Thank you so much, Daniela! We're really glad to hear the inspection was thorough and the report came out complete. That's always our goal — making sure you have everything you need to make a confident decision. We appreciate you taking the time to share your experience!

Isela Perez1 reviewTotal number of Google reviews Isela has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Muy buenos Román muy encerio su trabajo

Response from the owner · 4 months ago

¡Muchas gracias, Isela! Nos alegra saber que se hizo un buen trabajo. Él siempre pone todo su esfuerzo en cada inspección. ¡Gracias por confiar en Ohana Inspections!

Ohana Home Services on Google Maps →

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