iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%97+25.3Value 15%94+14.3Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#8 of 37 lawn care servicesiPosition by Experts Score among all companies we track in this category. · better than 81%
5.0★★★★★45 Google reviews · 24 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jenn's Gardening five stars based on forty-five reviews, with the owner responding to twenty-seven percent. Customers frequently cite punctuality, clear communication, and detailed attention to tasks like irrigation, pruning, and landscape design. The excerpts highlight consistent reliability and professional execution, with no recurring criticisms identified in the provided feedback.
Google rating: 5.0 out of 5 from 45 reviews (98% five-star).
Reviews on this page: 45 Google reviews (41 with written comments, 3 with photos).
Owner responses: the business replied to 27% of reviews.
Most recent review: October 20, 2026.
Service: Lawn Care Service serving Palo Alto, California.
Data from Google, last updated October 26, 2026.
Score profile vs other lawn care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: value.
Jenn's GardeningLawn Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jenn's Gardening: 97/100 on this factor. Category median: 91.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jenn's Gardening: 97/100 on this factor. Category median: 91.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 98.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jenn's Gardening: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jenn's Gardening: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 79.–
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Bar = this company · dark tick = category median.
Star ratings
45 Google reviews we collected
5.0of 5
5 stars4498%
4 stars12%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 41 written reviews
100%praise
Praise94100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price267%
Reasonable133%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2223%
Quality & results2122%
Would recommend1920%
Honesty & trust1213%
Speed & response1011%
Communication910%
Price & value11%
What customers talk about
We read 41 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Professional, reliable, and wonderful to work with.”
“Jenn’s Gardening did an amazing job and it’s no surprise, that never disappoint.”
“I highly recommend Jenn’s Gardening to anyone looking for quality gardening and landscaping services.”
“They are reliable, hardworking, and incredibly knowledgeable about plant care and seasonal maintenance.”
“Jenn and her crew were professional, efficient, and a pleasure to work with from start to finish.”
“Overall, I’ve been impressed by the quality of their work, attention to detail, and thoughtful communication.”
“…feel comfortable from the get-go, not pushy at all, she was honest, fair and very knowledgeable about ALL things gardening and maintenance.…”
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jenn's Gardening for 6 kinds of job. Pick one to see what they paid and said.
Carlos1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Jenn’s Gardening did an amazing job and it’s no surprise, that never disappoint. The service is always excellent, the work is done with care and attention to detail, and everything turns up beautiful. Professional, reliable, and wonderful to work with. I highly recommend Jenn’s Gardening to anyone looking for…
Great price
Felix1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jenn's Gardening did a great job with my lawn. The mowing was neat, and everything looked much better afterward. I appreciated the attention to detail and would recommend their services.
Great price
Vipin1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I’m happy with the gardening service from Jenn's Gardening. They helped make the yard look cleaner and more organized. The work was done well, and I’d consider using them again.
Reasonable price
Gail4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Jenn’s gardening was truly an amazing experience from start to finish. They take their time and I can tell they know what they are doing. She does an amazing job maintaining my backyard. Jenn as well as the crew are so sweet and Jenn definitely has a passion for gardening. Overall a great service and will definitely be working with them again. 😁
Pouneh6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
My experience with Jenn’s Gardening has been very pleasant. Her crew is amazing and they pay close attention to even the smallest details. My backyard has been transformed into a space where I truly love spending time and enjoying the scenery.
Overall, the quality of their work is excellent—you can really see the…
Audrey2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
We had a great experience working with Jenn and her crew. She helped me thoughtfully select the right flowers and collaborated closely with me on both the front and backyard design, making sure everything fit my vision. The irrigation system was professionally installed, and all work was completed within the…
Jenn’s Gardening did an amazing job and it’s no surprise, that never disappoint. The service is always excellent, the work is done with care and attention to detail, and everything turns up beautiful. Professional, reliable, and wonderful to work with. I highly recommend Jenn’s Gardening to anyone looking for quality gardening and landscaping services. I couldn’t be happier with the results, need I say more?! ⭐️⭐️⭐️⭐️⭐️
Price assessment: Great price
Felix Awino1 reviewiTotal number of Google reviews Felix has written across all businesses on Google Maps, not just this one.
Jenn's Gardening did a great job with my lawn. The mowing was neat, and everything looked much better afterward. I appreciated the attention to detail and would recommend their services.
Price assessment: Great price
Vipin Jared1 reviewiTotal number of Google reviews Vipin has written across all businesses on Google Maps, not just this one.
I’m happy with the gardening service from Jenn's Gardening. They helped make the yard look cleaner and more organized. The work was done well, and I’d consider using them again.
Price assessment: Reasonable price
Sabrina AyersLocal Guide · 18 reviewsiTotal number of Google reviews Sabrina has written across all businesses on Google Maps, not just this one.
My yard presents some unique challenges, especially with the constant shedding of pine needles, so I needed someone knowledgeable to help me restore my front and back yards into spaces I could feel proud of. Luckily, I found Jenn, who brings a wealth of experience and expertise.
So far, we’ve completed the front yard, and it looks fantastic! I can’t wait for a plants to fully grow and flourish. What I’ve especially appreciated is Jenn’s willingness to share her knowledge, teaching me how to better maintain my large property with practical advice on fertilizing, watering, cleaning, and more.
I’m excited to continue restoring the rest of my yard with Jenn’s guidance and the help of Edward, who is incredibly thorough, skilled, and friendly.
Overall, I’ve been impressed by the quality of their work, attention to detail, and thoughtful communication. Perhaps the best part is that, for the first time in my life, I’m actually enjoying gardening and feeling confident about caring for my outdoor spaces!
Response from the owner · 2 weeks ago
Thank you so very much Sabrina!! This review is greatly appreciated. I can't wait to install the fountain! It will be beautiful.
Gail Wilson4 reviewsiTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Jenn’s gardening was truly an amazing experience from start to finish. They take their time and I can tell they know what they are doing. She does an amazing job maintaining my backyard. Jenn as well as the crew are so sweet and Jenn definitely has a passion for gardening. Overall a great service and will definitely be working with them again. 😁
Pouneh T France6 reviewsiTotal number of Google reviews Pouneh has written across all businesses on Google Maps, not just this one.
My experience with Jenn’s Gardening has been very pleasant. Her crew is amazing and they pay close attention to even the smallest details. My backyard has been transformed into a space where I truly love spending time and enjoying the scenery.
Overall, the quality of their work is excellent—you can really see the difference. Whatever vision you have, they can bring it to life. I will definitely be using their services again.
robert destefani3 reviewsiTotal number of Google reviews robert has written across all businesses on Google Maps, not just this one.
We have been using Jenn’s Garden Service for the past two years, and we could not be happier with the care, professionalism, and consistency they provide. Jenn and her team do an exceptional job maintaining our garden and outdoor spaces, keeping everything looking healthy, clean, and beautiful year-round.
They are reliable, hardworking, and incredibly knowledgeable about plant care and seasonal maintenance. Our yard has truly transformed since working with Jenn — plants thrive, landscaping always looks polished, and attention to detail is evident in every visit.
What we appreciate most is Jenn’s pride in her work and her genuine care for our property. The team is always friendly, respectful, and dependable, which gives us complete peace of mind.
If you are looking for a gardening service that is professional, trustworthy, and delivers consistently excellent results, I highly recommend Jenn’s Garden Service. After two years of wonderful service, we wouldn’t consider using anyone else!
Audrey Wang2 reviewsiTotal number of Google reviews Audrey has written across all businesses on Google Maps, not just this one.
We had a great experience working with Jenn and her crew. She helped me thoughtfully select the right flowers and collaborated closely with me on both the front and backyard design, making sure everything fit my vision. The irrigation system was professionally installed, and all work was completed within the promised timeframe. Her team was responsible, communicative, and always kept me updated throughout the process. I’m very happy with the results and would highly recommend her services.
Response from the owner · 8 months ago
Thank you so much Audrey for the lovely review. It is greatly appreciated. It was a joy working with you and the garden is going to be beautiful in the spring!
Ranger KielakLocal Guide · 40 reviewsiTotal number of Google reviews Ranger has written across all businesses on Google Maps, not just this one.
Jenn is an absolute joy to work with! She's honest, consistent, and get's the job done right. I'm always so impressed by people that are artistic enough to have a beautiful vision and then the ability to bring it life- and Jenn is one of those people.
Thank you!
Response from the owner · 9 months ago
Thank you Ranger for the beautiful review. I'm so pleased we connected and I look forward to working with you in the future.
Francisca Argumedo12 reviewsiTotal number of Google reviews Francisca has written across all businesses on Google Maps, not just this one.
Jenn’s Gardening did a fantastic job with our landscape installation! Jenn and her crew were professional, efficient, and a pleasure to work with from start to finish. They handled everything—including irrigation, drainage, fencing, tiles, and even an iron fence—and the results turned out beautifully. Five stars! Highly recommend. 🌿✨
Response from the owner · 9 months ago
Francisca - thank you so much for the amazing review. See you soon.
