Photographer · Hackberry, TX · reviewed since 2016
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%80+47Reliability 26%66+17.2Value 15%100+15.2Momentum penalty0−10Experts Score= 69Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.69SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#233 of 233 pet photographyiPosition by Experts Score among all companies we track in this category. · better than 0%
4.9★★★★★79 Google reviews · 24 photos
97%five-star reviews
2.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
10%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Jenna Regan Photography 4.9 out of 5 based on 79 reviews, noting the owner replied to 29 percent of them. Clients frequently praise the team's patience, communication, and ability to capture pet personalities during studio or in-home sessions, including legacy shoots for animals with health issues. A recurring criticism in low-star reviews concerns the number of images included in packages, with clients expressing disappointment when they assumed higher quantities based on the session cost.
Google rating: 4.9 out of 5 from 79 reviews (97% five-star).
Reviews on this page: 79 Google reviews (78 with written comments, 11 with photos).
Owner responses: the business replied to 29% of reviews.
Most recent review: June 13, 2026.
Service: Pet Photographer serving Hackberry, Texas.
Data from Google, last updated November 6, 2026.
Score profile vs other pet photography
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: momentum.
Jenna Regan PhotographyPet Photography median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jenna Regan Photography: 80/100 on this factor. Category median: 99.A
80
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jenna Regan Photography: 66/100 on this factor. Category median: 99.B
66
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jenna Regan Photography: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jenna Regan Photography: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jenna Regan Photography: 0/100 on this factor. Category median: 100.F
0
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 73.–
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Bar = this company · dark tick = category median.
Star ratings
79 Google reviews we collected
4.9of 5
5 stars7797%
4 stars00%
3 stars00%
2 stars11%
1 star11%
Praise vs complaints
Phrases our text analysis found in 78 written reviews
98%praise
Praise10198%
Complaints22%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3938%
Would recommend2423%
Quality & results2120%
Speed & response66%
Communication66%
Honesty & trust44%
Price & value33%
What customers talk about
We read 78 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I had a Legacy Photo shoot with my sweet hound dog who had breast cancer.”
“If you're looking to capture your pet's true essence in a creative and professional way, look no further.”
“I cannot recommend them enough!”
“The patience, time, and attention to detail they put into everything is really heart warming.”
“My 12 year-old dog was diagnosed with an incurable cancer, and one of my goals was to quickly get professional photos taken of my dog and me.”
“Jenna and team were well prepared and communicated well throughout the process.”
“You will not be disappointed, you will feel heard and understood and honestly just like family!”
“You will spend time and money on this service but it is well worth it in the end.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
María7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★
I was speechless and had tears in my eyes when I saw the beautiful result of the photo shoot with our furry baby. Jenna and her team are very special people who gave us 5 star service. The pieces of art they gave us are more beautiful than we could have imagined. Thank you, thank you, thank you.
However, to make…
Stephanie8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Having a photoshoot with Jenna is not your normal photoshoot. It’s a whole experience taylored to you and your animals. I asked her to capture their souls on camera and she absolutely delivered. She gave me art that I will cherish for the rest of my life even after my boys are gone. The photos somehow captured their…
America2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I loved working with Jenna and her crew!
I had a Legacy Photo shoot with my sweet hound dog who had breast cancer. I had so many emotions and they always gave me time and space to cry it out. The patience, time, and attention to detail they put into everything is really heart warming. You will not be disappointed,…
MorganLocal Guide · 20 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
My boyfriend gifted me the most perfect gift- a photography session with my soul dog, Jenna & her team. The attention to detail and the passion behind Jenna’s work was apparent from our first visit, during our session and at the final reveal. I lost my soul dog soon after our session but it was almost as if his…
Courtney2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Absolutely loved Jenna and her team! They were so patient and great with my very excited bernese mountain dog. They took all the time we needed and my boy adored them five minutes into our session. Jenna has a great eye for catching the right light and had so many ideas for poses. We had the best time. 10/10 HIGHLY recommend!
JillianLocal Guide · 11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Omg. My dogs and me had such a BLAST with Jenna and her team! I could not be more pleased with Jenna and her professional and FUN spirit. She made our shoot magical!
I was speechless and had tears in my eyes when I saw the beautiful result of the photo shoot with our furry baby. Jenna and her team are very special people who gave us 5 star service. The pieces of art they gave us are more beautiful than we could have imagined. Thank you, thank you, thank you.
However, to make sure you get the best experience, please clarify how many pictures you are going to get because, in the end, you will not have access to the digital pictures.
Monica Roth3 reviewsiTotal number of Google reviews Monica has written across all businesses on Google Maps, not just this one.
My senior dog and I had pictures done by Jenna. The pictures are great. And working with Jenna was great. My concern was that I was hoping to purchase as many pictures as possible. However, I did not clarify how many pictures came with each package before moving forward with the photography. I made the assumption that if I was paying a couple thousand dollars I would be getting a couple hundred pictures. In the office when choosing my pictures I came to the conclusion that I would only be able to afford the least expensive package with least amount of pictures. It would be helpful if number of pictures per package were provided on the website and or communicated over the phone. This would have allowed me to make a more informed decision about choosing a photographer within my personal budget. I was not able to accomplish my goal of purchasing many pictures of us together. There were at least a couple hundred pictures taken of us. I would have loved to have purchase every single picture. I don’t understand the rationale to having to choose a limited amount of pictures per package. I wish there would have been more clarity and transparency over the initial inquiry. I regret not asking more questions before deciding to move forward. I am grateful for the few pictures I was able to purchase.
Stephanie Kennedy8 reviewsiTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Having a photoshoot with Jenna is not your normal photoshoot. It’s a whole experience taylored to you and your animals. I asked her to capture their souls on camera and she absolutely delivered. She gave me art that I will cherish for the rest of my life even after my boys are gone. The photos somehow captured their personalities, their bond with each other and their bond with me.
I need to mention that Jenna’s team and their relationship with each other make magic happen!!
Thank you so much Jenna!!
America Orenday2 reviewsiTotal number of Google reviews America has written across all businesses on Google Maps, not just this one.
I loved working with Jenna and her crew!
I had a Legacy Photo shoot with my sweet hound dog who had breast cancer. I had so many emotions and they always gave me time and space to cry it out. The patience, time, and attention to detail they put into everything is really heart warming. You will not be disappointed, you will feel heard and understood and honestly just like family!
I will be using them again for my future pets!
Morgan DavidsonLocal Guide · 20 reviewsiTotal number of Google reviews Morgan has written across all businesses on Google Maps, not just this one.
My boyfriend gifted me the most perfect gift- a photography session with my soul dog, Jenna & her team. The attention to detail and the passion behind Jenna’s work was apparent from our first visit, during our session and at the final reveal. I lost my soul dog soon after our session but it was almost as if his little spirit knew and waited so Jenna and her team could capture the most precious moments. I don’t think the experience and the final album could have been any more perfect. I will truly cherish the experience and my album until I meet my boy at that rainbow bridge.
June Lee2 reviewsiTotal number of Google reviews June has written across all businesses on Google Maps, not just this one.
My 12 year-old dog was diagnosed with an incurable cancer, and one of my goals was to quickly get professional photos taken of my dog and me. After researching online and talking to a few pet photographers, I chose Jenna because I thought that she was able to capture pets’ personalities and I was attracted to the dreamy nature of her photos! Like everyone else, I was really impressed with the level of planning and attention to detail that was made at every step of the process. My dog is an introvert and was recovering from surgery, so I was worried that we wouldn’t be able to capture any fun photos of her, but Jenna and her team made the photoshoot an exciting experience, and it was the the most fun she had in a long while! The most stressful part of the process was choosing the photos - there were so many to choose from! The end results turned out better than I could have ever imagined - I think a lot of people underestimate how much work goes into editing these photos after shooting, and how they much impact it makes on the photos. I chose a combination of products for myself and my family, and they were stunning and top quality. As someone who considers herself very picky, I consider this as as one of the best investments I have made in a long while!
Courtney Robinson2 reviewsiTotal number of Google reviews Courtney has written across all businesses on Google Maps, not just this one.
Absolutely loved Jenna and her team! They were so patient and great with my very excited bernese mountain dog. They took all the time we needed and my boy adored them five minutes into our session. Jenna has a great eye for catching the right light and had so many ideas for poses. We had the best time. 10/10 HIGHLY recommend!
Jillian C.Local Guide · 11 reviewsiTotal number of Google reviews Jillian has written across all businesses on Google Maps, not just this one.
Omg. My dogs and me had such a BLAST with Jenna and her team! I could not be more pleased with Jenna and her professional and FUN spirit. She made our shoot magical!
Curtis Lester10 reviewsiTotal number of Google reviews Curtis has written across all businesses on Google Maps, not just this one.
I recently had the pleasure of working with Jenna Regan and I can't recommend her photography services enough! From the moment we booked the session, her and her crew were so friendly and professional, making sure to understand our pet's personality and what we were hoping to capture. The photoshoot itself was relaxed and fun.
You can tell that Jenna truly knows how to highlight the unique charm of pets. Whether it's a candid shot or a more posed moment, every photo feels natural and full of life.
Overall, working with Jenna was an incredible experience. If you're looking to capture your pet's true essence in a creative and professional way, look no further. Highly recommend!
Jake Fogel4 reviewsiTotal number of Google reviews Jake has written across all businesses on Google Maps, not just this one.
WOW!! What an incredible experience working with Jenna and her team! We are absolutely in LOVE with the final photos and the whole experience was so fun - from the initial consult where she got to know us and our pets, to the pet photo shoot, to the reveal - it was all such a unique process that we thoroughly enjoyed! We would highly recommend Jenna's pet photography session as a gift or to enjoy with your own pets!!
