Experts Reviews · Company report
Jensen Plumbing, Heating & Air, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Jensen Plumbing, Heating & Air, Inc.

Watertown, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 14 water heater repair · 4.9★ from 699 Google reviews

Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jensen Plumbing, Heating & Air, Inc. is better than 87% of water heater repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 82% of water heater repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jensen Plumbing, Heating & Air, Inc. is better than 93% of water heater repair.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 97% of water heater repair.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100

Reviews for your job

Customers hired Jensen Plumbing, Heating & Air, Inc. for 8 kinds of job.

Jensen Plumbing, Heating & Air, Inc. for drain cleaning

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Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$264–$495
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Drain cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Drain cleaning”

Sylvia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Nate did a great efficient job of checking out the furnace for the winter. Another visit done well by your team of fine young folks. Sure glad to be your client. Technicians were knowledgeable, courteous and efficient. Careful with the fixtures and left everything clean and in order. Even put up with 3 Labradors…

Paid $1–200Great priceHeating system repairDrain cleaning
Janet2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Very prompt and efficient service! They cleaned up nicely after the work.

Paid $1–200Reasonable priceDrain cleaning
CynthiaLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I've had ongoing issues with my floor drains backing up in the basement and my bathtub drain always clogging up. I've been going through drano like it's water! Well, my basement shower drain backed up and I couldn't get it unplugged. My regular plumber couldn't come because he was leaving for vacation and…

Paid $400–600Reasonable priceDrain cleaningShower repair
jack3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great job fast and knowledgeable

Paid $800–1,000Reasonable priceA/C system maintenanceDrain cleaningThermostat repair
Ashley4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

We reached out to Jensen after having our main basement drain clogging and flooding the basement. I called in the afternoon and they were able to schedule a service date for the next day. Our plumber, Jay, arrived and he was amazing from start to finish! He was incredibly knowledgeable and shared tips with us on how…

Paid $200–300Reasonable priceDrain cleaning
Bob1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Bob was very timely, thorough and courteous. He cleaned up everything when done. Good experience!

Paid $100–200Reasonable priceDrain cleaning
Trev7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

The Jensen Plumbing and Heating Team that installed our new AC and Comfortcare Furnace did a very professional job in the installation of our new equipment. They went over the units and what and when the new filters need to be changed. Great Job.

Drain cleaning+ Responsiveness+ Punctuality+ Quality
AlLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are amazing! Always fast to respond and they do great work. Always professional, friendly, trustworthy, and affordable. I'm attempting to restore a Century-old Colonial home, and they've helped me out quite a bit lol. Thanks guys! 😊

Garbage disposal installationToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Martha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Jensen Plumbing was called to clean out a blockage in our sewer pipe. Jay checked all the clean outs to determine where the blockage could be. While Jay was cleaning the sewer pipe, Dan changed a ball valve for us. When they were finished, both men cleaned the area up. Jay explained what he was doing and why. We…

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Gregory2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a semi-emergency: sewer backed up into our basement. Called Jensen’s about 9:00am, Jay showed up about 1:30pm and did a thorough and professional job, fairly priced.

Drain cleaning
KatieLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I recently purchased a home in Lake Mills this summer, and Austin & Jake have done a great job on a couple different plumbing jobs on my home. They were detail oriented and efficient, and left a clean work space everytime!

Plumbing pipe repairDrain cleaningService not listed+ Responsiveness+ Punctuality+ Quality
T.6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay and Dan have been great to work with on our most recent plumbing projects. They are professional, friendly, knowledgeable and efficient! Their work is excellent at a reasonable cost. Jensen’s as a company has gone above and beyond in helping us with a variety of plumbing needs over the past couple of years, as…

Plumbing leak repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Bob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Thank you to Jensen Plumbing, and specifically Jay and Dan, for fixing our clogged kitchen sink and saving us the cost of a new garbage disposal. Great service, guys, always helpful and prompt with help. We've used Jensen for years and will continue to do so!

Drain cleaning+ Responsiveness+ Punctuality+ Quality
SteveLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fast, friendly, expert service at a reasonable price.

Toilet installationSewer repairToilet repair+ Responsiveness+ Punctuality+ Quality
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Absolutely fantastic! Wish I could rate them higher!

Drain cleaning+ Responsiveness+ Punctuality+ Quality
Cherie10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I was very pleased with the speedy, professional service I received from Jay!!!! I will call Jensen for all future plumbing needs. Thank you Jay!!!!

Drain cleaning+ Punctuality+ Professionalism

Price

$340-33% vs typical water heater repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 11%Reasonable 82%Overpriced 1%Not sure 6%

Jobs customers hired them for

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