Experts Reviews · Company report
Jensen Plumbing, Heating & Air, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Jensen Plumbing, Heating & Air, Inc.

Watertown, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 14 water heater repair · 4.9★ from 699 Google reviews

Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jensen Plumbing, Heating & Air, Inc. is better than 87% of water heater repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 82% of water heater repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jensen Plumbing, Heating & Air, Inc. is better than 93% of water heater repair.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 97% of water heater repair.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100

Reviews for your job

Customers hired Jensen Plumbing, Heating & Air, Inc. for 8 kinds of job.

Jensen Plumbing, Heating & Air, Inc. for faucet installation

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Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$700–800
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 92/100.How Job match is calculatedBuilt only from reviews Google tagged “Faucet installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 8
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 24 Google reviews tagged “Faucet installation” · showing 20

BenLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Called to get my outside faucets replaced. They came the same day and got it done fast. Had to cut through the drywall in my basement ceiling, however I now have a nice access panel to get to my shutoff. I used this company in the past for my needs as well as our VFW and they always do great work.

Paid $400–500Reasonable priceFaucet installation
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jensen’s is the first place we call for any heating or plumbing questions and problems. We used them several times over the years and they have never disappointed! Very knowledgeable employees! Great guys! 🤩🤩🤩🤩🤩

Paid $500–600Great priceGarbage disposal installationHeating system repairPlumbing pipe repair
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Extremely quick response when furnace wasn't working. Was repaired within an hour and reasonable price for such fast service.

Paid $1,000+Reasonable pricePlumbing pipe repairFaucet installation
Kay5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Had a new sink, faucet, and disposal installled on Friday after new countertop install on Thursday. Jensens was great and timely! Plumber excellent! Love this local company!

Paid $700–800Reasonable priceGarbage disposal installationFaucet installationService not listed
Janice7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Caring, efficient & always available! Absolutely the best!

Paid $700–800Reasonable priceFaucet installationService not listed
B1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are so happy with the plumbing work that was done on our kitchen remodel. Bob is an excellent technician, very efficient and very polite. Would definitely recommend.

Reasonable priceGarbage disposal installationFaucet installationService not listed
JonLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Extremely professional! They are super responsive and great to work with!

Shower installationToilet installationRepair HVAC+ Responsiveness+ Quality+ Professionalism
Christina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bob did a great job installing our new faucet. He worked quickly and was very professional.

Faucet installation+ Punctuality+ Professionalism+ Value
Suzi4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay and the other man did a great job. Very professional and neat. They were respectful of my home. Cautious to not get water from the toilet on the floors. I would highly recommend Jensen Plumbing.

Faucet installationToilet installation+ Punctuality+ Quality+ Professionalism
William6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bob & Dan did a very good job, were here when they said they would be .. All Jensen people were accommodating and easy to work with including sales and setting up appointments.

Faucet installationService not listed+ Responsiveness+ Punctuality+ Quality
RuthLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

We had a leak under our sink from a Ready Hot Water dispenser. Bob was our technician and he spent the time to understand the problem, solve the problem and also to answer our questions on the existing reverse osmosis system. We will definitely call Jensen again! Jensen Plumbing was at our house again today to…

Faucet installationToilet installationFaucet repair+ Responsiveness+ Punctuality+ Quality
Madeleine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Bob, Dan and Jake did an excellent job on the plumbing for our bathroom remodel. They were timely, professional and great quality! They got the job done quickly and efficiently. I will absolutely use Jensen’s again.

Faucet installation+ Punctuality+ Quality+ Professionalism
Pam5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The plumbers are professional, friendly and committed to doing a good job.

Faucet installation+ Responsiveness+ Punctuality+ Quality
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay and Mitch did a great job making my old drain work with new sink. They managed to put it together without cutting into our cabinet so I was pleasantly surprised. Thanks again!

Faucet installationGarbage disposal installation+ Quality+ Professionalism+ Value
Holly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We are so pleased with the services provided by Jensen. They have done all our annual furnace check ups ever since we moved to our Lake Mills home in 2002. When our old antique furnace finally expired in April of 2019, Jensen installed a new one. They have fixed miscellaneous issues over the years. Most…

Faucet installationHeating system installationToilet installation+ Responsiveness+ Punctuality+ Quality
Stephanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We've used Jensen's for plumbing, heating, and A/C work for well over a decade. Their service is the best. It's a great group of hard-working professionals whom we trust in our home. We recently had an A/C unit replaced. Kenny, Troy, Matt, and Dave did an amazing job making sure everything was done correctly. It's…

Ductless heating & A/C servicesFaucet installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Sheree1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jay L. and Dan V. We’re so pleasant and professional when they came over to replace the garbage disposal and put a new faucet in the laundry room. Great job guys! Looking forward to working with them again whenever we need plumbing services!

Faucet installationGarbage disposal installation
Candace2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jay and Dan did a very nice job installing my faucet. They were on time and efficient. Thank you

Faucet installation+ Punctuality
CarolLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very impressed with this team very glad we picked them for our work. We had a our furnace, water heater and faucet replaced, as well as fixed out of code plumbing under our kitchen sink. Everyone we've communicated with, both in our home and over the phone have been incredibly polite and helpful. The pricing was…

Faucet installationHeating system installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jensen has installed,replaced, or repaired nearly every thing in our house over the last 20 years. I don't know what we would do without them. Ali and Jake have fixed our last few plumbing emergencies quickly, professionally and neatly. They were also part of the team installing. our on demand hot water system.

A/C system maintenancePlumbing leak detectionFaucet installation+ Responsiveness+ Punctuality+ Quality

Show more faucet installation reviews (4 more) →

Price

$340-33% vs typical water heater repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 11%Reasonable 82%Overpriced 1%Not sure 6%

Jobs customers hired them for

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