Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts

Experts Reviews · Company report
Jensen Plumbing, Heating & Air, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Jensen Plumbing, Heating & Air, Inc.

Watertown, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 14 water heater repair · 4.9★ from 699 Google reviews

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Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jensen Plumbing, Heating & Air, Inc. is better than 87% of water heater repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 82% of water heater repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jensen Plumbing, Heating & Air, Inc. is better than 93% of water heater repair.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 97% of water heater repair.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100

Reviews for your job

Customers hired Jensen Plumbing, Heating & Air, Inc. for 8 kinds of job.

Jensen Plumbing, Heating & Air, Inc. for garbage disposal installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$500–600
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 91/100.How Job match is calculatedBuilt only from reviews Google tagged “Garbage disposal installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Garbage disposal installation”

Donald7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

"Our" plumberis always prompt friendly, willing to talk through what he is doing and why and suggesting ways to avoid further issues. I have found the heating/AC staff to be equally proficient. Jensen Heating, plumbing and Air Conditioning in Lake Mills is an A+ business: a relief for those of us with aging equipment and systems!

Paid $100–200Not sureGarbage disposal installationA/C system maintenanceHeating system repair
Don2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Quick service, friendly installer and fair price. You're the best.

Reasonable priceGarbage disposal installation
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jensen’s is the first place we call for any heating or plumbing questions and problems. We used them several times over the years and they have never disappointed! Very knowledgeable employees! Great guys! 🤩🤩🤩🤩🤩

Paid $500–600Great priceGarbage disposal installationHeating system repairPlumbing pipe repair
Kay5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Had a new sink, faucet, and disposal installled on Friday after new countertop install on Thursday. Jensens was great and timely! Plumber excellent! Love this local company!

Paid $700–800Reasonable priceGarbage disposal installationFaucet installationService not listed
B1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

We are so happy with the plumbing work that was done on our kitchen remodel. Bob is an excellent technician, very efficient and very polite. Would definitely recommend.

Reasonable priceGarbage disposal installationFaucet installationService not listed
AlLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are amazing! Always fast to respond and they do great work. Always professional, friendly, trustworthy, and affordable. I'm attempting to restore a Century-old Colonial home, and they've helped me out quite a bit lol. Thanks guys! 😊

Garbage disposal installationToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Karen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had a leaking garbage disposal and sent a message to Jensen Plumbing. They responded within 30 minutes and Austin came out within an hour. What should have an easy replacement turned into a big project, as the previous installer had not done it correctly and it needed to be sawed off. Austin did a great job with…

Garbage disposal installation+ Responsiveness+ Punctuality+ Professionalism
Brian4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay and Mitch did a great job making my old drain work with new sink. They managed to put it together without cutting into our cabinet so I was pleasantly surprised. Thanks again!

Faucet installationGarbage disposal installation+ Quality+ Professionalism+ Value
Ramie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay and Dan did a fantastic job and answered all our questions. Professional and quick service.

Garbage disposal installation+ Punctuality+ Professionalism+ Value
Sheree1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jay L. and Dan V. We’re so pleasant and professional when they came over to replace the garbage disposal and put a new faucet in the laundry room. Great job guys! Looking forward to working with them again whenever we need plumbing services!

Faucet installationGarbage disposal installation
Dennis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We are extremely happy with Ali and Jake. They installed a kitchen sink, faucet and garbage disposal. They worked fast, did great work, explained what they were doing and kept everything clean and tidy. We strongly recommend Jensen Plumbing and these two wonderful employees.

Faucet installationGarbage disposal installationService not listed+ Responsiveness+ Punctuality+ Quality
Nancy1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Garbage disposal installation+ Responsiveness+ Quality+ Professionalism
Sara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Garbage disposal installationFaucet repairToilet repair+ Responsiveness+ Punctuality+ Quality

Price

$340-33% vs typical water heater repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 11%Reasonable 82%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Heating system repair39$161–$520
Heating system installation30—
A/C system maintenance28—
Toilet repair24$209–$410
Faucet installation24—
Water heater installation23$1.4k–$2.8k
Plumbing pipe repair17$314–$1.1k
Toilet installation17$479–$633

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