Experts Reviews · Company report
Jensen Plumbing, Heating & Air, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Jensen Plumbing, Heating & Air, Inc.

Watertown, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 14 water heater repair · 4.9★ from 699 Google reviews

Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jensen Plumbing, Heating & Air, Inc. is better than 87% of water heater repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 82% of water heater repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jensen Plumbing, Heating & Air, Inc. is better than 93% of water heater repair.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 97% of water heater repair.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100

Reviews for your job

Customers hired Jensen Plumbing, Heating & Air, Inc. for 8 kinds of job.

Jensen Plumbing, Heating & Air, Inc. for heating system repair

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Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.87
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$161–$520
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 1
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 39 Google reviews tagged “Heating system repair” · showing 20

Sylvia1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Nate did a great efficient job of checking out the furnace for the winter. Another visit done well by your team of fine young folks. Sure glad to be your client. Technicians were knowledgeable, courteous and efficient. Careful with the fixtures and left everything clean and in order. Even put up with 3 Labradors…

Paid $1–200Great priceHeating system repairDrain cleaning
Dan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 weeks ago★★★★★

Very friendly and knowligable techs.

Paid $100–200Reasonable priceHeating system repair
Amy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Totally reliable, quick response, pleasant and knowledgeable workers. All the crew do a fine job. Amy Arntson

Paid $500–600Reasonable priceHeating system repair
Bill9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Another fine job by Jensen's Plumbing and Heating. Always friendly, respectful of property and professional. Highly recommend Jensen's. Nate did a great job, friendly and professional, explained everything he did and showed pictures of before and after his work. Great job again from Jensen's.

Paid $200–400Great priceHeating system repair+ Responsiveness+ Punctuality+ Quality
Donald7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

"Our" plumberis always prompt friendly, willing to talk through what he is doing and why and suggesting ways to avoid further issues. I have found the heating/AC staff to be equally proficient. Jensen Heating, plumbing and Air Conditioning in Lake Mills is an A+ business: a relief for those of us with aging equipment and systems!

Paid $100–200Not sureGarbage disposal installationA/C system maintenanceHeating system repair
PeterLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

First time using at my new home. Friendly, professional, courteous and thorough. Explained my heating air systems. Thank you

Paid $400–500Reasonable priceA/C system maintenanceHeating system repair
Deb12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent customer service every time! Highly recommend!

Reasonable priceToilet repairHeating system repairFaucet repair
Mary9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I had an intermittent problem with my furnace. The technicians were kind, helpful and knowledgeable. They solved my problem after a couple trips and thankfully before the very cold weather we are currently experiencing.

Paid $300–400Reasonable priceHeating system repair
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jensen’s is the first place we call for any heating or plumbing questions and problems. We used them several times over the years and they have never disappointed! Very knowledgeable employees! Great guys! 🤩🤩🤩🤩🤩

Paid $500–600Great priceGarbage disposal installationHeating system repairPlumbing pipe repair
Stephen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Jensen's technician was able to diagnose the problem efficiently and in our case recommended a couple of options. He finished his work in a timely manner and our furnace has been functional since. Based on our experience, Jensen Plumbing & Heating provides great service and employs competent technicians. It was the…

Reasonable priceHeating system repair
Kurt5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

although any amount of money spent on a furnace is too much, I am glad to have heat in my home from the furnace rather than space heaters. Steve was very easy to work with and explained everything he was doing. Thank you for the quick and respectful service call.

Paid $1,000+Reasonable priceHeating system repair
MadCountyLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Came out within 2 days after I called to checkout the situation. Fixed in no time. Text communication was good. Very Pleasant and knowledgeable. Will call again!

Paid $100–200Reasonable priceHeating system repair
Jason4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Excellent communications, excellent timing, excellent pricing, what more could one ask for!

Paid $200–300Reasonable priceHeating system repair
Alison1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Nate was fantastic! He was transparent, timely and gave us all the options for our older furnace so we could make an informed and financially sound decision. I was also very impressed with the level of communication this time with Jensen's staff and the technician throughout the whole process. It had been over a…

Paid $600–700Heating system repair
Julie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

This young man was so polite and so knowledgeable! I asked him to explain as he was working on the furnace. Definitely will use again.

Heating system repair
Becky11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

On Friday morning 10/31 we realized our furnace wasn't working. We called several places and Jensen was able to get to us within 20 MINUTES of us calling! CJ and Mason were professional and kind. They fixed everything quickly and the price was amazing!! We will not only use them again but recommend them highly.

Heating system repair
-Elizabeth&Karen-2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Although I was astonished at the emergency repair rate, I was able to find a solution to address the emergency situation until they opened the next day. I called just after 7 am and by 7:15 plumber was at my house. Bob quickly duagnoaed the problem , had the part dropped off and all installed quickly. He even made…

Reasonable priceHeating system repairPlumbing leak repair
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

They know old systems like mine and explained their troubleshooting process in real time. Friendly and knowledgeable team.

Heating system repair+ Responsiveness+ Punctuality+ Quality
rob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Once again a great experience. I've had them out 3 times and I'm always happy with their work. I highly recommend Jensen to everyone I know.

A/C system maintenanceHeating system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Michael1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Jensen got me on their busy schedule way faster than I expected. Furnace tech, Nate, was a delight to have working on our boiler. He was prompt, knowledgeable, professional, and friendly. Thanks Jensen and Nate.

Heating system repair+ Responsiveness+ Punctuality+ Quality

Show more heating system repair reviews (19 more) →

Price

$340-33% vs typical water heater repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 11%Reasonable 82%Overpriced 1%Not sure 6%

Jobs customers hired them for

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