How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCOREJensen Plumbing, Heating & Air, Inc.
Watertown, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 14 water heater repair · 4.9★ from 699 Google reviews
Report card
Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.
Reviews for your job
Customers hired Jensen Plumbing, Heating & Air, Inc. for 8 kinds of job.
Jensen Plumbing, Heating & Air, Inc. for heating system repair
Clear ✕All 39 Google reviews tagged “Heating system repair”
Nate did a great efficient job of checking out the furnace for the winter. Another visit done well by your team of fine young folks. Sure glad to be your client. Technicians were knowledgeable, courteous and efficient. Careful with the fixtures and left everything clean and in order. Even put up with 3 Labradors…
Very friendly and knowligable techs.
Totally reliable, quick response, pleasant and knowledgeable workers. All the crew do a fine job. Amy Arntson
Another fine job by Jensen's Plumbing and Heating. Always friendly, respectful of property and professional. Highly recommend Jensen's. Nate did a great job, friendly and professional, explained everything he did and showed pictures of before and after his work. Great job again from Jensen's.
"Our" plumberis always prompt friendly, willing to talk through what he is doing and why and suggesting ways to avoid further issues. I have found the heating/AC staff to be equally proficient. Jensen Heating, plumbing and Air Conditioning in Lake Mills is an A+ business: a relief for those of us with aging equipment and systems!
First time using at my new home. Friendly, professional, courteous and thorough. Explained my heating air systems. Thank you
Excellent customer service every time! Highly recommend!
I had an intermittent problem with my furnace. The technicians were kind, helpful and knowledgeable. They solved my problem after a couple trips and thankfully before the very cold weather we are currently experiencing.
Jensen’s is the first place we call for any heating or plumbing questions and problems. We used them several times over the years and they have never disappointed! Very knowledgeable employees! Great guys! 🤩🤩🤩🤩🤩
Jensen's technician was able to diagnose the problem efficiently and in our case recommended a couple of options. He finished his work in a timely manner and our furnace has been functional since. Based on our experience, Jensen Plumbing & Heating provides great service and employs competent technicians. It was the…
although any amount of money spent on a furnace is too much, I am glad to have heat in my home from the furnace rather than space heaters. Steve was very easy to work with and explained everything he was doing. Thank you for the quick and respectful service call.
Came out within 2 days after I called to checkout the situation. Fixed in no time. Text communication was good. Very Pleasant and knowledgeable. Will call again!
Excellent communications, excellent timing, excellent pricing, what more could one ask for!
Nate was fantastic! He was transparent, timely and gave us all the options for our older furnace so we could make an informed and financially sound decision. I was also very impressed with the level of communication this time with Jensen's staff and the technician throughout the whole process. It had been over a…
This young man was so polite and so knowledgeable! I asked him to explain as he was working on the furnace. Definitely will use again.
On Friday morning 10/31 we realized our furnace wasn't working. We called several places and Jensen was able to get to us within 20 MINUTES of us calling! CJ and Mason were professional and kind. They fixed everything quickly and the price was amazing!! We will not only use them again but recommend them highly.
Although I was astonished at the emergency repair rate, I was able to find a solution to address the emergency situation until they opened the next day. I called just after 7 am and by 7:15 plumber was at my house. Bob quickly duagnoaed the problem , had the part dropped off and all installed quickly. He even made…
They know old systems like mine and explained their troubleshooting process in real time. Friendly and knowledgeable team.
Once again a great experience. I've had them out 3 times and I'm always happy with their work. I highly recommend Jensen to everyone I know.
Jensen got me on their busy schedule way faster than I expected. Furnace tech, Nate, was a delight to have working on our boiler. He was prompt, knowledgeable, professional, and friendly. Thanks Jensen and Nate.
Keith was extremely knowledgeable and friendly. Quotes were reasonable and up front. If I need boiler service in the future I will be asking them to send Keith again. Jensen has done work for me in the past and always does quality work in an efficient amount of time.
Keith was great to work with. Very professional and helpful.
Nate was an excellent technician, polite, knowledgeable and efficient. We are glad to have our furnace working again, thank you.
Came home at 9 pm to find a cold house and the boiler not working. Let a voicemail on Jensen's emergency line and Keith came over at 8 am the next morning and replaced the boiler. Everything was taken care of within 12 hours of our discovering the problem.
Tested my furnace October 7; bupkus. I called Jensen at 0730 Monday morning, spoke to Jenny, said she could fit me in the schedule today (hooray because I was off from work!). Lo and behold Nate was at my house by 10:00 and very quickly I had heat. Super courteous and with attention to detail, Jensen’s Nate was fantastic. Thank you again, Jensen.
Always a good experience with the Jensen team. They were friendly, very professional, and offered options. We've been with Jensen for over 20 years, they've never let us down.
Keith is the BEST when it comes to maintaining ALL our HVAC units here at the Avenue Square Mall. He knows our building, and he is honest and trustworthy. Thank you Keith for always taking such great care of us!
Dave and Noah were very professional in maintaining service on our Payne heating furnace.
Dave and Troy diagnosed the problem immediately and made the repairs in a professional manner.
My family has counted on Jensen since we purchased our 1st home in 2012. They are always extremely helpful, courteous and attentive. Dave and Nate were my technicians for our latest repair to our ancient furnace. They did a spectacular job of explaining to me the issue and even went above and beyond by giving me…
We've used Jensen's for plumbing, heating, and A/C work for well over a decade. Their service is the best. It's a great group of hard-working professionals whom we trust in our home. We recently had an A/C unit replaced. Kenny, Troy, Matt, and Dave did an amazing job making sure everything was done correctly. It's…
I called Jensen , needing a new cap for my furnace vent, before an incoming storm to hopefully avoid water coming down the flue. Keith was dispatched out within on an hour or two, and let me know he would be coming. After he finished, I was left a bill for the job at home. When I called again to pay after getting…
Same day great service! Katie & Keith are awesome! Will tell others about your friendly quality service.
They promply fixed out heater but charged us for the part that was on hand at the warehouse double what it cost I feel like that's price gouging
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Heating system repair | 39 | $161–$520 |
| Heating system installation | 30 | — |
| A/C system maintenance | 28 | — |
| Toilet repair | 24 | $209–$410 |
| Faucet installation | 24 | — |
| Water heater installation | 23 | $1.4k–$2.8k |
| Plumbing pipe repair | 17 | $314–$1.1k |
| Toilet installation | 17 | $479–$633 |