Experts Reviews · Company report
Jensen Plumbing, Heating & Air, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Jensen Plumbing, Heating & Air, Inc.

Watertown, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 14 water heater repair · 4.9★ from 699 Google reviews

Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jensen Plumbing, Heating & Air, Inc. is better than 87% of water heater repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 82% of water heater repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jensen Plumbing, Heating & Air, Inc. is better than 93% of water heater repair.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 97% of water heater repair.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100

Reviews for your job

Customers hired Jensen Plumbing, Heating & Air, Inc. for 8 kinds of job.

Jensen Plumbing, Heating & Air, Inc. for plumbing leak detection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.16
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.69
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$145–$396
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak detection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 16 Google reviews tagged “Plumbing leak detection”

Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Excellent and professional as always !!!

Not surePlumbing leak detection
Barb10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

They were very easy to work with. Scheduling was set and three polite men showed on time and replaced furnace and AC. All at a realistic and reasonable cost. I recommend them.

Paid $1–200Reasonable priceToilet repairPlumbing leak detection
Pamela4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very prompt, sorted out the issue quickly, repaired, and completed the work. Highly recommend.

Reasonable priceToilet repairPlumbing leak detectionService not listed
Cathy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Called them at 8AM about a leak under my kitchen sink and it was fixed by 9AM and I live in Fort Atkinson. I was thrilled to have my problem solved so quickly.

Paid $100–200Reasonable pricePlumbing leak detection
Mary2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Great service!

Reasonable pricePlumbing leak detection
Amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I called 7:30 a.m. ish and the guys we here within two hours. Had my bathroom sink all fixed in about 30 minutes or less. Very kind, respectful and personable. I will always recommend Jensen Plumbing and Heating. Thank you.

Paid $100–200Reasonable pricePlumbing leak detection
Krystine6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 11 months ago★★★★★

Great experience. Bob, Jensen employee was knowledgeable, efficient, and courteous. Arrived quickly which was great because I had a pipe leak.

Paid $200–300Reasonable pricePlumbing leak detection
Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The best plumbing company, Very respectful, clean, great work, awesome prices for the work I needed done fixed the pipes to code and did the job to perfection. They had to redo all of the plumbing the last plumbers (different company) installed due to not being pitched and they broke pipes and covered them instead…

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repairToilet installation
beth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

Bob & Dan were very personable & professional Answered all my questions & had some helpful suggestions.

Plumbing leak detectionPlumbing leak repair
Heidi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were honest and up front with assessment. Need to come back to assess further and give a quote for the work that needs to be done!

Plumbing leak detection+ Responsiveness+ Punctuality+ Professionalism
Larry8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay & Dan were very professional, and courteous! We have used Jensen in the past, and always have had good results. Larry H

Plumbing leak detection+ Responsiveness+ Punctuality+ Quality
Robert2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The property is a 2 story 8 family apartment building. We had a drain pipe leaking in the basement that occurred only when when the the kitchen faucets on the 2nd floor were running. Finding a leak behind a wall anywhere is a tedious process. Jay and Mitch ultimately determined it was occurring behind the sink…

Plumbing leak detection
Melane5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★

I had a leaking faucet a couple years after moving in, they came out twice and “fixed” the leak only to have it start leaking again and then ended up needing to replace the faucet. After 3 visits I ended up paying around $1000 total for everything for just a new faucet. Had way better experiences replacing my…

Plumbing leak detection− Quality− Value
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jensen has installed,replaced, or repaired nearly every thing in our house over the last 20 years. I don't know what we would do without them. Ali and Jake have fixed our last few plumbing emergencies quickly, professionally and neatly. They were also part of the team installing. our on demand hot water system.

A/C system maintenancePlumbing leak detectionFaucet installation+ Responsiveness+ Punctuality+ Quality
DanLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a leak in our basement and I was able to contain it. I called Jensen on Monday and ask to get someone out to our house to help repair the shut off valve to our outside faucet. I needed it right away in the morning so I could get to work. They were able to come out Wednesday at 7:30 and that was great. Jay…

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
carol2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Ken as very efficient, professional, knowledgeable. and personable

Plumbing leak detection+ Responsiveness

Price

$340-33% vs typical water heater repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 11%Reasonable 82%Overpriced 1%Not sure 6%

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