Experts Reviews · Company report
Jensen Plumbing, Heating & Air, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Jensen Plumbing, Heating & Air, Inc.

Watertown, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 14 water heater repair · 4.9★ from 699 Google reviews

Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jensen Plumbing, Heating & Air, Inc. is better than 87% of water heater repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 82% of water heater repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jensen Plumbing, Heating & Air, Inc. is better than 93% of water heater repair.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 97% of water heater repair.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100

Reviews for your job

Customers hired Jensen Plumbing, Heating & Air, Inc. for 8 kinds of job.

Jensen Plumbing, Heating & Air, Inc. for plumbing leak repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.13
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.92
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing leak repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 13 Google reviews tagged “Plumbing leak repair”

Jenny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Dan came out within about 20 minutes of my call for a leak. Our house requires lots of problem solving skills, which he had no problem figuring out. He made a couple suggestions that we didnt even know were possible, which made our lives so much easier! Customer service was above and beyond. Good rates, no…

Great pricePlumbing leak repairService not listed
Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The best plumbing company, Very respectful, clean, great work, awesome prices for the work I needed done fixed the pipes to code and did the job to perfection. They had to redo all of the plumbing the last plumbers (different company) installed due to not being pitched and they broke pipes and covered them instead…

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repairToilet installation
-Elizabeth&Karen-2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Although I was astonished at the emergency repair rate, I was able to find a solution to address the emergency situation until they opened the next day. I called just after 7 am and by 7:15 plumber was at my house. Bob quickly duagnoaed the problem , had the part dropped off and all installed quickly. He even made…

Reasonable priceHeating system repairPlumbing leak repair
beth2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★

Bob & Dan were very personable & professional Answered all my questions & had some helpful suggestions.

Plumbing leak detectionPlumbing leak repair
T.6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay and Dan have been great to work with on our most recent plumbing projects. They are professional, friendly, knowledgeable and efficient! Their work is excellent at a reasonable cost. Jensen’s as a company has gone above and beyond in helping us with a variety of plumbing needs over the past couple of years, as…

Plumbing leak repairDrain cleaning+ Responsiveness+ Punctuality+ Quality
Pebblebeachgolfer5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On March 24, 2023 Bob, Dan & Austin arrived around 8 AM to fix our plumbing problem. After I showed them around our basement where the leaks were they immediately began to work. It took several hours to complete the job and in between Bob kept me up to date with their progress. When the work was done he showed me…

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Brett4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Their technicians Bob and Dan did a great job fixing the link in our kitchen sink. Fast, Friendly and Expert Service. They also gave us some great advice on scheduling a free inspection on our central air conditioning unit.

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
thomas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay, Keith and Dave I have worked with many times in the past/current and every time they do excellent jobs.

Ductless heating & A/C servicesWater heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Chad9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jensen has helped us keep the plumbing, heating and air conditioning operating in our house for many years. The work has always been done quickly, professionally and correctly. Recently Mitch and Jay were out to fix a plumbing issue, arriving the same day I called. They did a superb job. Thanks!

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality
Julie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay did a terrific job fixing our plumbing problem. He represents the company very well. Jay has helped us at our home in the past and is a knowledgeable, trusted and very reliable plumber. At this service appointment, he had with him Dan, an apprentice plumber in training. We could see that Jay was teaching his…

Plumbing leak repair+ Responsiveness+ Quality
Stephen1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay and Mitch from Jensen were professional and courteous. They quickly diagnosed and repaired the leak, as well as testing their work. Jay also took some time to give a few tips on easy maintenance I could perform myself.

Plumbing leak repair+ Professionalism+ Value
Margaret5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay came over today to replace a very leaky kitchen sink faucet. He has done work for us before and is awesome. Excellent professional work. Faucet looks and works great. Always cleans up afterwards too. He answers all questions even in regard to future projects. Thanks

Plumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Tonia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was able to get an appointment when I wanted it for. Jay and Dan called ahead to let me know when they would arrive. They evaluated the leak problem and figured out the best way to fix it. They clean up after their work, speedy work, and done right. Made it easy to pay with a credit card. They let me know that…

Plumbing leak repair+ Responsiveness+ Punctuality+ Quality

Price

$340-33% vs typical water heater repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 11%Reasonable 82%Overpriced 1%Not sure 6%

Jobs customers hired them for

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