Experts Reviews · Company report
Jensen Plumbing, Heating & Air, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Jensen Plumbing, Heating & Air, Inc.

Watertown, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 14 water heater repair · 4.9★ from 699 Google reviews

Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jensen Plumbing, Heating & Air, Inc. is better than 87% of water heater repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 82% of water heater repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jensen Plumbing, Heating & Air, Inc. is better than 93% of water heater repair.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 97% of water heater repair.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100

Reviews for your job

Customers hired Jensen Plumbing, Heating & Air, Inc. for 8 kinds of job.

Jensen Plumbing, Heating & Air, Inc. for plumbing pipe repair

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Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$314–$1.1k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Plumbing pipe repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Plumbing pipe repair”

Jerry5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★

Crew was out Quick and got the job done fast. no complaints!

Paid $200–400Reasonable pricePlumbing pipe repair
Ann9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great experience! Prompt, repair completed quickly & checked work before leaving! Had other questions for plumber, very pleasant & kind.

Paid $100–200Reasonable pricePlumbing pipe repair
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Jensen’s is the first place we call for any heating or plumbing questions and problems. We used them several times over the years and they have never disappointed! Very knowledgeable employees! Great guys! 🤩🤩🤩🤩🤩

Paid $500–600Great priceGarbage disposal installationHeating system repairPlumbing pipe repair
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Extremely quick response when furnace wasn't working. Was repaired within an hour and reasonable price for such fast service.

Paid $1,000+Reasonable pricePlumbing pipe repairFaucet installation
Dathan4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Very responsive and helpful, when the shut off hand valve on my incoming water line started leaking

Plumbing pipe repair
Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The best plumbing company, Very respectful, clean, great work, awesome prices for the work I needed done fixed the pipes to code and did the job to perfection. They had to redo all of the plumbing the last plumbers (different company) installed due to not being pitched and they broke pipes and covered them instead…

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repairToilet installation
rob2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Once again a great experience. I've had them out 3 times and I'm always happy with their work. I highly recommend Jensen to everyone I know.

A/C system maintenanceHeating system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
AlLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are amazing! Always fast to respond and they do great work. Always professional, friendly, trustworthy, and affordable. I'm attempting to restore a Century-old Colonial home, and they've helped me out quite a bit lol. Thanks guys! 😊

Garbage disposal installationToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
August2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent all the way around! Very organized and professional organization

A/C system repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
KatieLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I recently purchased a home in Lake Mills this summer, and Austin & Jake have done a great job on a couple different plumbing jobs on my home. They were detail oriented and efficient, and left a clean work space everytime!

Plumbing pipe repairDrain cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Jeanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was very impressed with Jay and Dan at Jensen. They were friendly, informative and efficient. Highly recommend.

Plumbing pipe repair
thomas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay, Keith and Dave I have worked with many times in the past/current and every time they do excellent jobs.

Ductless heating & A/C servicesWater heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Pam1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay and Dan were great! They were very professional and got the job done in no time! Highly recommend!

Plumbing pipe repair+ Responsiveness+ Quality+ Professionalism
CyndiLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Abendroth in Fort recommended Jensen and couldn't be happier. We had a leak at the main water shutoff. Dozens of calls to plumbers later, Jensen was able to come out that same day and fix it. They fixed it fast, plus they replaced the old gate valve with a ball valve for a lot less than we expected.

Plumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Kathy6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Bob and Dan were very professional, cordial and proficient. We are pleased with Jensen's work. This is our second experience with them and are very happy with the outcome and highly recommend them.

Plumbing pipe repairToilet repair+ Responsiveness+ Punctuality+ Quality
DanLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had a leak in our basement and I was able to contain it. I called Jensen on Monday and ask to get someone out to our house to help repair the shut off valve to our outside faucet. I needed it right away in the morning so I could get to work. They were able to come out Wednesday at 7:30 and that was great. Jay…

Plumbing leak detectionPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality
Charlotte1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Faucet repairPlumbing pipe repair+ Responsiveness+ Punctuality+ Quality

Price

$340-33% vs typical water heater repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 11%Reasonable 82%Overpriced 1%Not sure 6%

Jobs customers hired them for

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