Analyzing 7,368,7987.4M ReviewsFor 20,87820.9K Experts

Experts Reviews · Company report
Jensen Plumbing, Heating & Air, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Jensen Plumbing, Heating & Air, Inc.

Watertown, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 14 water heater repair · 4.9★ from 699 Google reviews

📞 Call (920) 648-8373Request a call backWebsite ↗

Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jensen Plumbing, Heating & Air, Inc. is better than 87% of water heater repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 82% of water heater repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jensen Plumbing, Heating & Air, Inc. is better than 93% of water heater repair.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 97% of water heater repair.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100

Reviews for your job

Customers hired Jensen Plumbing, Heating & Air, Inc. for 8 kinds of job.

Jensen Plumbing, Heating & Air, Inc. for sewer repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Sewer repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 7

All 3 Google reviews tagged “Sewer repair”

Nicole2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The best plumbing company, Very respectful, clean, great work, awesome prices for the work I needed done fixed the pipes to code and did the job to perfection. They had to redo all of the plumbing the last plumbers (different company) installed due to not being pitched and they broke pipes and covered them instead…

Paid $1,000+Great pricePlumbing leak detectionPlumbing pipe repairToilet installation
SteveLocal Guide · 67 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Fast, friendly, expert service at a reasonable price.

Toilet installationSewer repairToilet repair+ Responsiveness+ Punctuality+ Quality
CarolynLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jensen's saved the day - HUGE KUDOS to Sheldon and his team - They unclogged my sewer line on a moment's notice while I was at work - I came home to a tidy space with that yucky, worrisome issue resolved while I was away. It doesn't get better than that! And, I received a message after they cleared my line - I'm…

Sewer repair

Price

$340-33% vs typical water heater repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 11%Reasonable 82%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
Heating system repair39$161–$520
Heating system installation30—
A/C system maintenance28—
Toilet repair24$209–$410
Faucet installation24—
Water heater installation23$1.4k–$2.8k
Plumbing pipe repair17$314–$1.1k
Toilet installation17$479–$633

Compare with

R Plumbing Inc logoR Plumbing IncExperts Score 88Watertown · 4.90★Brisc Plumbing logoBrisc PlumbingExperts Score 87Watertown · 4.88★Pauli Plumbing Inc logoPauli Plumbing IncExperts Score 60Watertown · 4.56★