Experts Reviews · Company report
Jensen Plumbing, Heating & Air, Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.87SCORE

Jensen Plumbing, Heating & Air, Inc.

Watertown, WI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #3Position by Experts Score among all companies we track in this category. of 14 water heater repair · 4.9★ from 699 Google reviews

Report card

Percentile vs other water heater repair (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jensen Plumbing, Heating & Air, Inc. is better than 87% of water heater repair.A
87
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 82% of water heater repair.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jensen Plumbing, Heating & Air, Inc. is better than 93% of water heater repair.A
93
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 97% of water heater repair.A
97
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jensen Plumbing, Heating & Air, Inc. is better than 100% of water heater repair.A
100

Reviews for your job

Customers hired Jensen Plumbing, Heating & Air, Inc. for 8 kinds of job.

Jensen Plumbing, Heating & Air, Inc. for water heater installation

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Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$1.4k–$2.8k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Water heater installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.83%

All 23 Google reviews tagged “Water heater installation” · showing 20

Jeff9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic, honest, down to earth service and sales. Definitely will use these guys for all of our needs moving forward!

Paid $2,000+Reasonable priceWater heater installation
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

My water heater went out and Jensen was the only place to answer the phone. They came out and had it replaced that day. I decided to buy their maintenance plan for my furnace/ ac. They just came and checked my ac. They found a bad part and replaced it. They found some other issues to address in the fall but they…

Water heater installationA/C system maintenance
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Same day service was incredible! They quickly assesed what was needed and was able to have the new water heater delivered and installed without any issues.

Paid $1,000+Reasonable priceWater heater installation
Anndrea2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Bob was awesome! Thank you Bob!

Water heater installation
Charles8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

The guys did an awesome job installing my hot water heater. Took some time but they figured it out and works great

Paid $1,000+Reasonable priceWater heater installation
Gerry2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★

Prompt and courteous service but learned from a friend how much we overpaid for promptness.

Paid $1,000+OverpricedWater heater installation
Bob17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Excellent response time and very professional and quick service. I have used in the past and will definitely continue to use them. Highly recommend and appreciate.

Paid $1,000+Reasonable priceWater heater installation
Mallory3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

The guys did a great job replacing our old water heater. Prompt and very efficient getting the job done.My only complaint is I would like a break down on the invoice, cost of the heater, misc. and labor cost.

Water heater installation
WayneLocal Guide · 121 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Dan was courteous and efficient they had the waterheater change quickly

Water heater installation
D4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Had water heater spring a leak. Jensen Plumbing scheduled a crew right away to take care of it. Crew was on time and had the job wrapped up and cleaned up very quickly.

Water heater installation+ Responsiveness+ Punctuality+ Quality
AlLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

These guys are amazing! Always fast to respond and they do great work. Always professional, friendly, trustworthy, and affordable. I'm attempting to restore a Century-old Colonial home, and they've helped me out quite a bit lol. Thanks guys! 😊

Garbage disposal installationToilet installationWater heater installation+ Responsiveness+ Punctuality+ Quality
JohnLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I received a quote, called to set up payment and was asked if I was available that day. When I said I was, they got Bob and Dan out within about an hour to start working. After just a couple of hours they had carefully switched out the water heater, and it works with no issues. Glad I chose to work with them for my needs!

Water heater installation+ Responsiveness+ Punctuality+ Quality
thomas3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jay, Keith and Dave I have worked with many times in the past/current and every time they do excellent jobs.

Ductless heating & A/C servicesWater heater installationPlumbing leak repair+ Responsiveness+ Punctuality+ Quality
Stephanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We've used Jensen's for plumbing, heating, and A/C work for well over a decade. Their service is the best. It's a great group of hard-working professionals whom we trust in our home. We recently had an A/C unit replaced. Kenny, Troy, Matt, and Dave did an amazing job making sure everything was done correctly. It's…

Ductless heating & A/C servicesFaucet installationHeating system installation+ Responsiveness+ Punctuality+ Quality
Suzanne9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dave was great! Water heater was installed without any issues. He even told jokes. :)

Water heater installation+ Responsiveness+ Punctuality+ Quality
Jeanne4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jay L. and Dan V. were the best! If i could give them 6 stars I would. They were professional and took the time to educate me on the new water heater. Thank you!

Water heater installation+ Responsiveness+ Punctuality+ Quality
George1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Dan V and Jay L from Jensen Pluming replaced my existing old short Bradford-White 50 gallon electric water heater with a new Bradford- White 50 gallon electric water heater. They did a great job and I would use Jensen in the future. Jensen has been servicing my needs since I moved into my house in 1995. Top rated company in my view.

Water heater installation
Brian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We want to thank Jensen's for their amazing service, professionalism, dedication and quality of work with our boiler water heating issue. They exceeded our expectations in how they handled our situation and stood behind the product that they sold us. They made it right and did everything in their power to do so.…

Water heater installation+ Responsiveness+ Punctuality+ Quality
CarolLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very impressed with this team very glad we picked them for our work. We had a our furnace, water heater and faucet replaced, as well as fixed out of code plumbing under our kitchen sink. Everyone we've communicated with, both in our home and over the phone have been incredibly polite and helpful. The pricing was…

Faucet installationHeating system installationWater heater installation+ Responsiveness+ Punctuality+ Quality
Paul3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Jensen has installed,replaced, or repaired nearly every thing in our house over the last 20 years. I don't know what we would do without them. Ali and Jake have fixed our last few plumbing emergencies quickly, professionally and neatly. They were also part of the team installing. our on demand hot water system.

A/C system maintenancePlumbing leak detectionFaucet installation+ Responsiveness+ Punctuality+ Quality

Show more water heater installation reviews (3 more) →

Price

$340-33% vs typical water heater repair

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 11%Reasonable 82%Overpriced 1%Not sure 6%

Jobs customers hired them for

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