Liam Evans2 reviewsTotal number of Google reviews Liam has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service for gutter cleaning! Would highly recommend!
Jerry Cleans
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%65+15.8Value 14%100+14.1Replies to reviews 7%41+2.9Craft & service penalty72−2.8Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE
BGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#39 of 41 gutter cleaningPosition by Experts Score among all companies we track in this category. · better than 5%
4.9 ★★★★★ 348 Google reviews · 23 photos
96%five-star reviews
4.90★last 12 monthsAverage stars on reviews from the last 12 months only.
7.7%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
39%reviews answered by the owner
Oct 2026latest review
Jerry Cleans at a glance
Google reviewers rate Jerry Cleans 4.9 out of 5 based on 348 reviews. Customers frequently praise the company for punctual arrivals, transparent pricing, and thorough gutter and downspout cleaning services. Positive feedback often highlights clear communication, including before-and-after photos and progress updates during the work. However, several low-star reviews criticize the business for failing to show up for appointments or providing poor communication when cancellations occur.
- Google rating: 4.9 out of 5 from 348 reviews (96% five-star).
- Reviews on this page: 348 Google reviews (300 with written comments, 54 with photos).
- Owner responses: the business replied to 39% of reviews.
- Most recent review: October 15, 2026.
- Service: Gutter Cleaner serving Joliet, Illinois.
Data from Google, last updated October 27, 2026.
Score profile vs other gutter cleaning
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jerry Cleans: 83/100 on this factor. Category median: 95.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jerry Cleans: 65/100 on this factor. Category median: 97.B
65
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jerry Cleans: 72/100 on this factor. Category median: 99.B
72
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jerry Cleans: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jerry Cleans: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jerry Cleans: 41/100 on this factor. Category median: 84.C
41
Bar = this company · dark tick = category median.
Star ratings
348 Google reviews we collected
- 5 stars33396%
- 4 stars21%
- 3 stars21%
- 2 stars10%
- 1 star103%
Praise vs complaints
Phrases our text analysis found in 300 written reviews
- Praise75997%
- Complaints203%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price2065%
- Reasonable1135%
- Overpriced00%
- Not sure00%
Topic share
How often each topic comes up in the written reviews
- Quality & results17522%
- Speed & response15920%
- Staff & attitude15320%
- Would recommend13317%
- Price & value11815%
- Communication273%
- Honesty & trust142%
What customers talk about
We read 300 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“I Needed My Gate Fixed Jerry Came and fixed it he has also did my gutters Jerry Is Phenomenal he’s very reliable takes his time and definitely gets th…”
“Thankfully he was available to come out next day because my gutters were horrible.”
“Fast, professional, efficient, affordable, competent, affordable, thorough, affordable, pics before and after, and did I say affordable?”
“I had an appointment with him this past Friday afternoon no show no call very unprofessionalism.”
“Initially I got my gutters cleaned, they arrived on time, were very professional, and offered a decent price for the service.”
“When I called and attempted to speak with the owner, he hung up on me.”
“I would definitely recommend his services to anyone looking for a honest businessman who gets the job done.”
“I will never use this company again or recommend them for anything.”
“He even went on the garage roof to clear those gutters, which I wasn't expecting as part of his very reasonable price.”
“He wasn’t outrageously overpriced like some I had contacted before.”
“He communicates well, is very friendly, knowledgeable and trustworthy!”
“…and fixed it he has also did my gutters Jerry Is Phenomenal he’s very reliable takes his time and definitely gets the job done ✅…”
People customers mention
- Gutters 13 reviews
- Chicago 4 reviews
- Windows 3 reviews
- Rodrigo 3 reviews
- Gutter 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jerry Cleans for 4 kinds of job. Pick one to see what they paid and said.
Recent reviews
BenLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Jerry and his crew did a great job. We just moved to Chicago from Atlanta and our neighbor told us the previous owner had never cleaned the gutters, so they were filthy. Jerry got everything out, sprayed the downspouts to make sure they were clear, and sent me photos to show the "before and after". He even went on…
Reasonable price
Juanita1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I Needed My Gate Fixed Jerry Came and fixed it he has also did my gutters Jerry Is Phenomenal he’s very reliable takes his time and definitely gets the job done ✅
Great priceRooftop/skylight cleaningService not listed
Madeline3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
TL;DR: prompt and reasonably priced service. They take pictures and raise potential issues with you. They also offer many services. Just ask! I learned about this business through a dear friend. Initially I got my gutters cleaned, they arrived on time, were very professional, and offered a decent price for the…
Power/pressure washingRooftop/skylight cleaning
JaniceLocal Guide · 48 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jerry is extremely thorough and professional. His pricing is fair and transparent. He also sends before and after pictures so you know exactly what was done and the conditions of your gutters. Highly recommend.
Reasonable price
Terri4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jerry Cleans is awesome! Her came on time and ready to get the job done. The procedure was seamless and very easy and the work was great!
Valeria2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
I have used other companies in the past and they do not compare. He did before and after photos. I was really impressed with the job he did. I recommend him. He’s a 10 out of 10. I’m not easily impressed but this guy did it.
Great price
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Power/pressure washing | 17 | $161–$520 |
| Rooftop/skylight cleaning | 11 | — |
| Interior & exterior window cleaning | 6 | — |
| Glass & mirror cleaning | 4 | — |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 348 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Ben KandyLocal Guide · 11 reviewsTotal number of Google reviews Ben has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJerry and his crew did a great job. We just moved to Chicago from Atlanta and our neighbor told us the previous owner had never cleaned the gutters, so they were filthy. Jerry got everything out, sprayed the downspouts to make sure they were clear, and sent me photos to show the "before and after". He even went on the garage roof to clear those gutters, which I wasn't expecting as part of his very reasonable price. I fully recommend hiring Jerry to clean your gutters.
- Price assessment: Reasonable price
Juanita Galtney1 reviewTotal number of Google reviews Juanita has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI Needed My Gate Fixed Jerry Came and fixed it he has also did my gutters Jerry Is Phenomenal he’s very reliable takes his time and definitely gets the job done ✅
- Price assessment: Great price
- Services: Rooftop/skylight cleaning, Service not listed
Madeline Walton3 reviewsTotal number of Google reviews Madeline has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTL;DR: prompt and reasonably priced service. They take pictures and raise potential issues with you. They also offer many services. Just ask! I learned about this business through a dear friend. Initially I got my gutters cleaned, they arrived on time, were very professional, and offered a decent price for the service. While they were cleaning gutters, they sent pictures of progress and also flagged a few other issues. We had a conversation about what is and isn’t normal for a roof, and they came back in under a week to install gutter guards, fix a small hole in my roof and put a chimney cap on. Great service and people - highly recommend.
- Services: Power/pressure washing, Rooftop/skylight cleaning
Makayla Briggs11 reviewsTotal number of Google reviews Makayla has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat work! Nice guy and provide timely responses 10/10
- Price assessment: Great price
- Services: Power/pressure washing, Service not listed
Janice MorrisLocal Guide · 48 reviewsTotal number of Google reviews Janice has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJerry is extremely thorough and professional. His pricing is fair and transparent. He also sends before and after pictures so you know exactly what was done and the conditions of your gutters. Highly recommend.
- Price assessment: Reasonable price
Terri Conway4 reviewsTotal number of Google reviews Terri has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJerry Cleans is awesome! Her came on time and ready to get the job done. The procedure was seamless and very easy and the work was great!
Valeria2 reviewsTotal number of Google reviews Valeria has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI have used other companies in the past and they do not compare. He did before and after photos. I was really impressed with the job he did. I recommend him. He’s a 10 out of 10. I’m not easily impressed but this guy did it.
- Price assessment: Great price
Alexis McELrathLocal Guide · 16 reviewsTotal number of Google reviews Alexis has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJerry did an excellent job on my gutters. He communicates well, is very friendly, knowledgeable and trustworthy! I would definitely recommend his services to anyone looking for a honest businessman who gets the job done.
- Price assessment: Reasonable price
- Services: Service not listed
Precious B.Local Guide · 12 reviewsTotal number of Google reviews Precious has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJerry did an amazing job!!! He was super friendly & very professional. I will definitely be using his services again & I’ve already passed his number along to several family members
- Price assessment: Great price
- Services: Rooftop/skylight cleaning
Business details
- Address: 6941 S Washtenaw Ave., Chicago, IL 60629
- Phone: (773) 344-8612
- Website: jerrycleans.com
- Service area: Joliet, IL