Window cleaning service · Westfield, IN · reviewed since 2018
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%86+6.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#9 of 41 gutter cleaningiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★327 Google reviews · 23 photos
98%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the company five stars based on three hundred and twenty-seven reviews, with the owner responding to eighty percent of them. Customers frequently cite punctuality, thorough window and gutter cleaning, power washing, and reasonable pricing as key benefits. Communication and scheduling are also described as efficient and professional. One negative review mentions a bent screen and improper installation that was not disclosed upon completion, though this appears to be an isolated incident among the overwhelmingly positive feedback.
Google rating: 5.0 out of 5 from 327 reviews (98% five-star).
Reviews on this page: 327 Google reviews (269 with written comments, 4 with photos).
Owner responses: the business replied to 80% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
This companyGutter Cleaning median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jet Window Cleaning and Home Services: 98/100 on this factor. Category median: 95.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jet Window Cleaning and Home Services: 99/100 on this factor. Category median: 97.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jet Window Cleaning and Home Services: 100/100 on this factor. Category median: 99.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jet Window Cleaning and Home Services: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jet Window Cleaning and Home Services: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jet Window Cleaning and Home Services: 86/100 on this factor. Category median: 84.A
86
Bar = this company · dark tick = category median.
Star ratings
327 Google reviews we collected
5.0of 5
5 stars32098%
4 stars62%
3 stars00%
2 stars00%
1 star10%
Praise vs complaints
Phrases our text analysis found in 269 written reviews
99%praise
Praise51399%
Complaints41%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price1840%
Reasonable2760%
Overpriced00%
Not sure00%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results14227%
Staff & attitude10921%
Speed & response9719%
Would recommend7815%
Price & value5010%
Communication265%
Honesty & trust153%
What customers talk about
We read 269 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Jet Window Cleaning is prompt and does a great job of cleaning my windows and skylights.”
“The window cleaning was done was done in a very professional manner.”
“…g the monsoon days of August 2026 and they got me onto their schedule quickly, unclogging the gutter (and checking the rest of the front gutters) for…”
“I highly recommend them for window cleaning and any extras they provide.”
“Professional, reasonable estimates, good communication and excellent customer service.”
“There was lots of communication day of about when to expect them.”
“Alex made our windows look new again - even the ones that were definitely hard to reach from the ladder.”
“If issues arrive, they seem to address them honestly, discuss potential options, and offer reasonable solutions at a fair cost.”
People customers mention
Kenny4 reviews
Justin3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Jet Window Cleaning and Home Services for 6 kinds of job. Pick one to see what they paid and said.
Linda12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 days ago★★★★★
Jet Window Cleaning is prompt and does a great job of cleaning my windows and skylights. I have them come twice a year and I am very happy with their work.
+ Professionalism
David2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
The window cleaning was done was done in a very professional manner. Had one blind that is broken and they took the time to work around the blind and have the window cleaned.
Interior & exterior window cleaning
MichelleLocal Guide · 47 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jet Window Cleaning is the best...very professional, friendly and top-notch results! Highly recommended!
AngelaLocal Guide · 15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Professional, reasonable estimates, good communication and excellent customer service. I highly recommend them.
DawnLocal Guide · 14 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jets team cleaned inside and out windows, power washing of sidewalks and driveway and cleaned gutters. Fair price and good customer service. Highly recommend.
Paul8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Jet window cleaning service was excellent! The young man they sent did an excellent job and never stopped even in this terrible heat. He is a National Guardsman and you can feel safe as you sleep knowing he’s on duty. Proud to have him working at my home and very proud of his service to this country. I’ll recommend Jet Window Cleaning Service to everyone.
Jet Window Cleaning is prompt and does a great job of cleaning my windows and skylights. I have them come twice a year and I am very happy with their work.
Positive: Professionalism
Response from the owner · 11 months ago
Thank you for the amazing review Linda. As always it was our pleasure!
We will see you in the Spring. We appreciate your business.
David Womer2 reviewsiTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
The window cleaning was done was done in a very professional manner. Had one blind that is broken and they took the time to work around the blind and have the window cleaned.
Services: Interior & exterior window cleaning
Response from the owner · a week ago
Thank you for the great review David. We are so glad you are happy with the service provided by our technicians. We look forward to working with you in the future!
Michelle SmithLocal Guide · 47 reviewsiTotal number of Google reviews Michelle has written across all businesses on Google Maps, not just this one.
Jet Window Cleaning is the best...very professional, friendly and top-notch results! Highly recommended!
Price assessment: Reasonable price
Services: Interior & exterior window cleaning
Response from the owner · a week ago
Thank you for the fantastic review Michelle. We are glad you are happy with the service you received and look forward to working with you in the future.
Angela CelisLocal Guide · 15 reviewsiTotal number of Google reviews Angela has written across all businesses on Google Maps, not just this one.
Jets team cleaned inside and out windows, power washing of sidewalks and driveway and cleaned gutters. Fair price and good customer service. Highly recommend.
Price assessment: Reasonable price
Services: Interior & exterior window cleaning
Response from the owner · a month ago
Thank you for the amazing review Dawn. It was our pleasure to provide services for you and we look forward to working with you in the future.
Paul Rumer8 reviewsiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Jet window cleaning service was excellent! The young man they sent did an excellent job and never stopped even in this terrible heat. He is a National Guardsman and you can feel safe as you sleep knowing he’s on duty. Proud to have him working at my home and very proud of his service to this country. I’ll recommend Jet Window Cleaning Service to everyone.
Response from the owner · a month ago
Thank you for the awesome review and wonderful words about Michael, who provided your services. We are very proud to have him as a part of the Jet team. We appreciate your business and look ofrward to working with you in the future!
Steve Smitherman13 reviewsiTotal number of Google reviews Steve has written across all businesses on Google Maps, not just this one.
This is the second time we have used Jet and they do a great job. They are very detailed and thorough. Eli did an amazing job and our windows have never looked better!!!!!
Price assessment: Reasonable price
Services: Interior & exterior window cleaning
Response from the owner · a month ago
Thank you for the awesome review Steve. We are so happy that you were pleased with your services. We look forward to working with you again in the future!
Nick DandurandLocal Guide · 41 reviewsiTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
