Analyzing 8,519,4878.5M ReviewsFor 24,16424.2K Experts

Experts Reviews · Company report
Jiffy Lube Oil Change logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%94+6.6Craft & service penalty92−0.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Jiffy Lube Oil Change

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.8★ from 1,817 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jiffy Lube Oil Change is better than 83% of oil change services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jiffy Lube Oil Change is better than 74% of oil change services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jiffy Lube Oil Change is better than 92% of oil change services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jiffy Lube Oil Change is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jiffy Lube Oil Change is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jiffy Lube Oil Change is better than 94% of oil change services.A
94

Reviews for your job

Customers hired Jiffy Lube Oil Change for 8 kinds of job.

Jiffy Lube Oil Change for air & cabin filter replacement

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.189
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Air & cabin filter replacement”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 70
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.98%

All 189 Google reviews tagged “Air & cabin filter replacement” · showing 20

Zachary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 12 hours ago★★★★★

This is a great place to take your vehicle they are nice they get the job done right and quick and for a good price I would definitely recommend going to this place.

Great priceTransmissionAir & cabin filter replacementOil change
Janet5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very pleasant staff. No up charge pressure for services or parts I didn't need. Very clean waiting room with water and coffee Fast efficient service

Reasonable priceAir & cabin filter replacementOil change
Quinasha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★

I had a great customer service experience! Naya, Trenton, and Catherine were all incredibly helpful. Naya explained everything clearly and thoroughly, which made me feel confident that I could really trust his word. I truly appreciate the excellent service from the entire team!

Reasonable priceAir & cabin filter replacementBatteryOil change
Hannah11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Alex and Naya were very friendly and professional and got me in and out of there in time for work, despite my bad time management skills! Very appreciative and I’ll be back there again for sure!

Reasonable priceAir & cabin filter replacementOil change
Arisen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Once again the customer service is exceptional, you can tell a good boss cause the employee are happy. It’s always a smile and conversations like they know you, they go above and beyond to make you feel like family, who knew that all America was missing was a OIL CHANGE WITH DAWNI TO BRING BACK THE FEELING OF WHAT…

Great priceAir & cabin filter replacementOil change
JasonLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

They do great work!!! A lil slow to get me in but it’s cause they where short staffed but did awesome work and will DEFINITELY BE BACK!

Air & cabin filter replacementOil change
Linda2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Alex and Naya they are fantastic Will be back Have shared with my family and friends what a great experience I had!

Air & cabin filter replacementOil change
Genesis1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had a great experience getting my oil change. Alex did a great job explaining and walking me through everything they were doing. It was the best experience getting my oil change from anywhere!

Air & cabin filter replacementOil change
latanya2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great customer service, very informative and they got me in out on my lunch break.

Reasonable priceAir & cabin filter replacement
Ria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did an amazing job!!!

TransmissionAir & cabin filter replacementExhaust
Mary3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Most polite employee's! Great service.

Great priceAir & cabin filter replacementTiresOil change
Jasmine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I absolutely love the Westport rd location in Louisville Ky, they are extremely attentive and made it a point to tell me things that most younger people don’t know like having to get your car serviced every 100,000 miles; beyond that they made a point to explain everything they were doing and what needed to be done further (if anything)

Great priceAir & cabin filter replacementOil change
Susanne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Have used the services of this Jiffy Lube frequently over the past 7-8 years, and have never been disappointed. It’s convenient, and the techs are knowledgeable and courteous. I will continue to patronize, and would highly recommend this business.

Air & cabin filter replacementOil change
AngelaLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Great service!

Air & cabin filter replacementTires
Gloria6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Really took care of me, have been going to jiffy for many years

Great priceAir & cabin filter replacementOil change
Bryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic service! I have taken my 2004 Honda civic here twice, and the service has been amazing! I’ll definitely continue to have my cars serviced here in the future! Thank you for all your help! Bryan

Great priceAir & cabin filter replacementTiresOil change
Lisa11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic professional staff, it was a great experience. They did my oil, filters, tire rotation and a free brake check. I will definitely be a repeat customer

Reasonable priceAir & cabin filter replacementTiresOil change
James5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Everyone there was friendly and helpful.

Reasonable priceAir & cabin filter replacement
Shaniece5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great Service! The guys working today were efficient and thoroughly professional and informative. I would definitely return for future service!

Great priceAir & cabin filter replacementOil change
nancy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Always kind and very professional! Met Shawn the new manager. He was awesome !!

Reasonable priceAir & cabin filter replacementOil change

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Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 45%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change602—
Air & cabin filter replacement188—
Tires91—
Auto engine diagnostic26—
Brakes23—
Battery21—
Transmission14—
Electrical9—

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