Analyzing 8,535,2238.5M ReviewsFor 24,22624.2K Experts

Experts Reviews · Company report
Jiffy Lube Oil Change logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%94+6.6Craft & service penalty92−0.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Jiffy Lube Oil Change

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.8★ from 1,817 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jiffy Lube Oil Change is better than 83% of oil change services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jiffy Lube Oil Change is better than 74% of oil change services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jiffy Lube Oil Change is better than 92% of oil change services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jiffy Lube Oil Change is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jiffy Lube Oil Change is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jiffy Lube Oil Change is better than 94% of oil change services.A
94

Reviews for your job

Customers hired Jiffy Lube Oil Change for 8 kinds of job.

Jiffy Lube Oil Change for battery

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.21
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Battery”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 48
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 21 Google reviews tagged “Battery”

Marty4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Second time choosing this location. Twice satisfied! Thank you for professional service and the bonus of kind and friendly personal interaction!

Reasonable priceBatteryOil change
Quinasha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★

I had a great customer service experience! Naya, Trenton, and Catherine were all incredibly helpful. Naya explained everything clearly and thoroughly, which made me feel confident that I could really trust his word. I truly appreciate the excellent service from the entire team!

Reasonable priceAir & cabin filter replacementBatteryOil change
Georgia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Staff is always kind and extremely helpful. Very trustworthy place and people

Reasonable priceBattery
Tasha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Quick service, knowledgeable staff, very polite, I will definitely be taking my car here for all of my car needs. Thanks again Jiffy Lube for setting the standard for elite service.

Great priceTransmissionAir & cabin filter replacementExhaust
Brannan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Great service! Extremely friendly technicians.

Great priceTiresElectricalBattery
Princeton2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

I would recommend anyone to come here. One of the employees that work here that goes by the name of Dalton picked me up from my school to take me to where my car was sitting at (Verizon) because it cut off in the middle of the street. They gave me a new battery and got me back on my feet to head to the shop so that…

Battery
Colleen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Had a fantastic experience. Changed my battery quickly and efficiently. Auto zone twice told me my battery was fine even though I was having issues. Jiffy Lube diagnosed it and fixed it in 15 minutes. They also added some clips to my air box and cover that were missing at no extra charge. Would highly recommend!

Battery
Amy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Kevin, Ralin, Andrew all worked on my car- battery is in an awkward position and not an easy replacement- and stayed open late to do it! This place is amazing - def would recommend - these guys are experienced & honest .

Battery
Benjamin1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional service. Made sure to take good care of any issue I had. My battery died during the oil change, and they were quick to get me taken care of

BatteryOil change+ Quality+ Professionalism
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great team, speedy work. Highly recommend

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
Angie12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rodney was extremely helpful and professional. He helped me understand many things about my vehicle and suggested the services I needed most. I will be back for Rodney to help me for future services!

Air & cabin filter replacementBatteryOil change+ Quality+ Professionalism
BethLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Life savers! My morning took a turn when my car battery died near by. These guys went above and beyond to help me. Would absolutely recommend! Honest, convenient, and extremely helpful. Thank you!

Battery+ Professionalism
FrancoLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They’ve been slammed since the meltdown from 3 weeks of weather and the end of lockdown hysteria but were able to get everyone (6 cars) in and out in a decent amount of time. They’ve had guys who’ve worked there 15 years or so who know their stuff but it also says something about their ownership or mgmt and the way…

Air & cabin filter replacementBatteryAuto engine diagnostic+ Quality+ Professionalism
Space12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service, they work quickly and effectively, any they were very friendly and didn't push for services I didn't ask for. Will definitely be returning for my next oil change!

Air & cabin filter replacementBatteryAir conditioning+ Punctuality+ Quality+ Professionalism
Sarah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Russell and his crew did an amazing job on getting me a new car battery that I desperately needed. I have been a customer of jiffy lube in St. Matthews for years and will continue. I have even sent my mom here because I have always felt so comfortable with the service. Thanks Russell and jiffy lube for always taking care of my car!!

BatteryOil change+ Punctuality+ Quality+ Professionalism
Gina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryOil change
Joseph4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBatteryOil change
Shawntae2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BatteryOil change
Will2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryAuto engine diagnosticOil change+ Punctuality+ Quality+ Professionalism
Megan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryOil change+ Quality+ Professionalism+ Value
Deja2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

BatteryAuto engine diagnosticOil change+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 45%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change602—
Air & cabin filter replacement188—
Tires91—
Auto engine diagnostic26—
Brakes23—
Battery21—
Transmission14—
Electrical9—

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