Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Jiffy Lube Oil Change logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%94+6.6Craft & service penalty92−0.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Jiffy Lube Oil Change

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.8★ from 1,817 Google reviews

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Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jiffy Lube Oil Change is better than 83% of oil change services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jiffy Lube Oil Change is better than 74% of oil change services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jiffy Lube Oil Change is better than 92% of oil change services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jiffy Lube Oil Change is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jiffy Lube Oil Change is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jiffy Lube Oil Change is better than 94% of oil change services.A
94

Reviews for your job

Customers hired Jiffy Lube Oil Change for 8 kinds of job.

Jiffy Lube Oil Change for brakes

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.23
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.96
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Brakes”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 70
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 23 Google reviews tagged “Brakes”

J10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jiffy Lube on Westport Rd. Is the best!! They did a great job!!

Reasonable priceTiresBrakesOil change
Ria1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

They did an amazing job!!!

TransmissionAir & cabin filter replacementExhaust
TizannaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

James was amazing. He is a great asset to this location. Very friendly guy explained the importance of my inspection. Very knowledgeable. Thnak you

TiresBrakes
Aspen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Greay place, fast and efficient

Great priceBrakesOil changeService not listed
Tasha4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Quick service, knowledgeable staff, very polite, I will definitely be taking my car here for all of my car needs. Thanks again Jiffy Lube for setting the standard for elite service.

Great priceTransmissionAir & cabin filter replacementExhaust
Harrison2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Andrew kept me updated throughout the repair process, good service.

Reasonable priceAir & cabin filter replacementBrakesOil change
Tim2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I went to Jiffy Lube in St. Matthews for a routine oil change and had a great experience. While I was there, they let me know my brakes were really bad and needed attention right away. I’m really thankful they caught it before it turned into a bigger and more dangerous problem. Huge thank you to Andrew for all of…

Great priceBrakesOil change
Ken5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I'm traveling across country by car. My brakes pretty much went out. Meineke told me it was my abs modulator whi h would cost 1500 minimum. Jiffy Lube found the actual problem was my master cylinder had fallen apart and no brake fluid was getting to the brakes. I also had a bad front caliper that had air and…

Reasonable priceBrakes
Robin3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great place with great staff!

Reasonable priceBrakesOil change
Seth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Robert killed it on my brake pad change and oil change!

Brakes
Elizabeth5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service and nice people! Robert was alot of help. I will be back.

Brakes
Stanley5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Excellent experience. Was changing oil in daughter's car and they spotted badly worn brake linings. I would not have known. They did a great service.

BrakesOil change
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Brandon and his crew were very friendly, helpful, and informative. They worked to get me in and out that day without too much of a wait and did a great job.

BrakesOil change
Bentley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service, friendly staff, honest & fair. Recommended services as needed, no pressure.

BrakesOil change
James2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great team, speedy work. Highly recommend

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
Brittany4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Everyone who works here is very kind and respectful! They communicate well and honestly, and really help me out each time I drive in with a problem.

BrakesOil change
Sabrina8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I absolutely LOVE Russell and Phil! I’ve been going to them and this location for a year now and they’re awesome. They’re super quick, professional, friendly, and the quality is great. One thing I love about this jiffy lube is they’re honest. If I need to replace something they show me and explain why. Not EVERY…

Air & cabin filter replacementBrakesOil change+ Punctuality+ Quality+ Professionalism
Aerial9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Excellent service! Mike and staff are awesome! Super friendly and understanding. They went above and beyond for me. Would recommend this location to anyone

Brakes+ Punctuality+ Quality+ Professionalism
Abigail1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

BrakesOil change
Jayna9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

BrakesOil change
Alex4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Air & cabin filter replacementBrakesOil change
MaggieLocal Guide · 29 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Brakes+ Punctuality+ Quality+ Professionalism
Teia8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Brakes+ Quality+ Professionalism+ Value

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 45%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change602—
Air & cabin filter replacement188—
Tires91—
Auto engine diagnostic26—
Brakes23—
Battery21—
Transmission14—
Electrical9—

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