Analyzing 8,555,4408.6M ReviewsFor 24,25324.3K Experts

Experts Reviews · Company report
Jiffy Lube Oil Change logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%94+6.6Craft & service penalty92−0.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE

Jiffy Lube Oil Change

Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.8★ from 1,817 Google reviews

📞 Call (502) 896-2905Request a call backWebsite ↗

Report card

Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Jiffy Lube Oil Change is better than 83% of oil change services.A
83
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Jiffy Lube Oil Change is better than 74% of oil change services.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Jiffy Lube Oil Change is better than 92% of oil change services.A
92
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Jiffy Lube Oil Change is better than 100% of oil change services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Jiffy Lube Oil Change is better than 100% of oil change services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Jiffy Lube Oil Change is better than 94% of oil change services.A
94

Reviews for your job

Customers hired Jiffy Lube Oil Change for 8 kinds of job.

Jiffy Lube Oil Change for oil change

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.602
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.88
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Oil change”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 96
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%

All 602 Google reviews tagged “Oil change” · showing 20

Zachary7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 12 hours ago★★★★★

This is a great place to take your vehicle they are nice they get the job done right and quick and for a good price I would definitely recommend going to this place.

Great priceTransmissionAir & cabin filter replacementOil change
Marty4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Second time choosing this location. Twice satisfied! Thank you for professional service and the bonus of kind and friendly personal interaction!

Reasonable priceBatteryOil change
Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Shawn was an absolute beast in getting us in and out and explaining a few things!!

Reasonable priceOil change
Javian2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Naya took good care of us and got us a deal! Will definitely be back! Thanks!

Customer photo from Javian's reviewCustomer photo from Javian's review
Great priceTiresOil change
Tae1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Always a pleasure. This branch has great guys working for them.

Great priceOil change
Brianna3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

I went to get my oil changed and I had a toddler with me who wasn’t in the best of moods. The employees were all so kind and patient. They made sure to get me in and out of there in a timely matter. Shawn, the manager, ended up giving me a great deal and even brought out a hot wheels car for the toddler. It was an…

Great priceOil change
mlbeam011 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

The service was quick and efficient! I pulled in close to closing time but the staff was friendly and git straight to work! I was in and out fast and the manager shawn made sure I was taken care of and fast! Really happy w the service today thanks!

Great priceOil change
Janet5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Very pleasant staff. No up charge pressure for services or parts I didn't need. Very clean waiting room with water and coffee Fast efficient service

Reasonable priceAir & cabin filter replacementOil change
Kenneth4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Great service, experienced technicians.

Reasonable priceOil change
William2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Naya and Cam were excellent and provided amazing service! 10/10 recommend this location!

Reasonable priceOil change
Quinasha1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★

I had a great customer service experience! Naya, Trenton, and Catherine were all incredibly helpful. Naya explained everything clearly and thoroughly, which made me feel confident that I could really trust his word. I truly appreciate the excellent service from the entire team!

Reasonable priceAir & cabin filter replacementBatteryOil change
J10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jiffy Lube on Westport Rd. Is the best!! They did a great job!!

Reasonable priceTiresBrakesOil change
Hannah11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Alex and Naya were very friendly and professional and got me in and out of there in time for work, despite my bad time management skills! Very appreciative and I’ll be back there again for sure!

Reasonable priceAir & cabin filter replacementOil change
Julie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service very friendly

Oil change
lisa4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Outstanding service!

Great priceTiresOil change
Brittany1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Noah did a amazing job!!!

Great priceOil change
Katie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Very nice and helpful staff. No pressure to purchase additional. Very kind and genuine.

Reasonable priceOil change
Destiny3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great service! Was very helpful and knowledgeable about everything I needed help with! Definitely will be back. And special shout out to Naya! He was amazing!

Great priceOil change
LindaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The service technician was great!

Not sureOil change
Arisen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Once again the customer service is exceptional, you can tell a good boss cause the employee are happy. It’s always a smile and conversations like they know you, they go above and beyond to make you feel like family, who knew that all America was missing was a OIL CHANGE WITH DAWNI TO BRING BACK THE FEELING OF WHAT…

Great priceAir & cabin filter replacementOil change

Show more oil change reviews (582 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 50%Reasonable 45%Overpriced 3%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Oil change602—
Air & cabin filter replacement188—
Tires91—
Auto engine diagnostic26—
Brakes23—
Battery21—
Transmission14—
Electrical9—

Compare with

Valvoline Instant Oil Change logoValvoline Instant Oil ChangeExperts Score 92Louisville · 4.91★Jiffy Lube Oil Change logoJiffy Lube Oil ChangeExperts Score 91Louisville · 4.86★Valvoline Instant Oil Change logoValvoline Instant Oil ChangeExperts Score 91Louisville · 4.90★