How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%83+45.3Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%94+6.6Craft & service penalty92−0.8Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCOREJiffy Lube Oil Change
Louisville, KY · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #49Position by Experts Score among all companies we track in this category. of 110 oil change services · 4.8★ from 1,817 Google reviews
Report card
Percentile vs other oil change services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Jiffy Lube Oil Change for 8 kinds of job.
Jiffy Lube Oil Change for oil change
Clear ✕All 602 Google reviews tagged “Oil change” · showing 60
This is a great place to take your vehicle they are nice they get the job done right and quick and for a good price I would definitely recommend going to this place.
Second time choosing this location. Twice satisfied! Thank you for professional service and the bonus of kind and friendly personal interaction!
Shawn was an absolute beast in getting us in and out and explaining a few things!!
Naya took good care of us and got us a deal! Will definitely be back! Thanks!
Always a pleasure. This branch has great guys working for them.
I went to get my oil changed and I had a toddler with me who wasn’t in the best of moods. The employees were all so kind and patient. They made sure to get me in and out of there in a timely matter. Shawn, the manager, ended up giving me a great deal and even brought out a hot wheels car for the toddler. It was an…
The service was quick and efficient! I pulled in close to closing time but the staff was friendly and git straight to work! I was in and out fast and the manager shawn made sure I was taken care of and fast! Really happy w the service today thanks!
Very pleasant staff. No up charge pressure for services or parts I didn't need. Very clean waiting room with water and coffee Fast efficient service
Great service, experienced technicians.
Naya and Cam were excellent and provided amazing service! 10/10 recommend this location!
I had a great customer service experience! Naya, Trenton, and Catherine were all incredibly helpful. Naya explained everything clearly and thoroughly, which made me feel confident that I could really trust his word. I truly appreciate the excellent service from the entire team!
Jiffy Lube on Westport Rd. Is the best!! They did a great job!!
Alex and Naya were very friendly and professional and got me in and out of there in time for work, despite my bad time management skills! Very appreciative and I’ll be back there again for sure!
Great service very friendly
Outstanding service!
Noah did a amazing job!!!
Very nice and helpful staff. No pressure to purchase additional. Very kind and genuine.
Great service! Was very helpful and knowledgeable about everything I needed help with! Definitely will be back. And special shout out to Naya! He was amazing!
The service technician was great!
Once again the customer service is exceptional, you can tell a good boss cause the employee are happy. It’s always a smile and conversations like they know you, they go above and beyond to make you feel like family, who knew that all America was missing was a OIL CHANGE WITH DAWNI TO BRING BACK THE FEELING OF WHAT…
We had a great experience. Naya and Alex were both extremely friendly and professional. Highly recommend!
They do great work!!! A lil slow to get me in but it’s cause they where short staffed but did awesome work and will DEFINITELY BE BACK!
Alex and Naya they are fantastic Will be back Have shared with my family and friends what a great experience I had!
Very helpful staff from the greeter CSA to the manager. I had a unique situation and the entire team was there to help. I will be back for certain
The workers at this location were efficient and thorough. I greatly appreciate their service provided to me today.
Excellent service from start to finish! The oil change was quick, professional, and hassle-free. The staff was friendly, knowledgeable, and made sure everything was taken care of properly. I really appreciated the attention to detail and how clearly they explained the service. Great customer service, fair pricing,…
Cati is super knowledgeable and very helpful. Thanks for your help with my car today!
I had the best service here, I usually go to another place to get my oil changed but was passing it on my way home from work and decided to stop in. I AM SO GLAD I DID. Everyone here was so incredibly helpful and knowledgeable. Especially Naya! And as a 23 year old woman who doesn’t know much about cars, they did…
The people here are super trustworthy and awesome to work with!
Alexandria was great! Informative but not pushy, great attitude even though it was late in the day and extremely hot outside. We were even offered water. There was no wait, we were in and out. Definitely recommend!
Super nice, helpful people. Great attention to detail as far as I could tell.
Went for an oil change today. The technicians were wonderful. They clearly knew what they were doing and were polite and friendly. This is my second oil change at this location and it will continue to be the location I choose.
I had a great experience getting my oil change. Alex did a great job explaining and walking me through everything they were doing. It was the best experience getting my oil change from anywhere!
Fast service and nice people!
Naya needs a raise he gave me amazing customer service.
Cam provided excellent service today. He changed my oil and top off all my fluids. I highly recommend him and the fine folks at this Jiffy Lube location. 😎😎😎😎
Most polite employee's! Great service.
Cati, Naya and James were excellent! Great customer service! I was in and out!
These guys are simply the best. Efficient, thorough, honest and personable. Highly recommended.
Very friendly and efficient services!
Great customer service. They go above and beyond.
My first time getting an oil change at Jiffy Lube. The staff was kind and courteous. Also had exceptional service.
Kevin knows how to create a repeat customer. Came in for a simple oil change. Before leaving, he made sure my coolant and wiper fluid were topped off in exchange for a bit of banter. Absolutely recommend for quick maintenance and great service.
I absolutely love the Westport rd location in Louisville Ky, they are extremely attentive and made it a point to tell me things that most younger people don’t know like having to get your car serviced every 100,000 miles; beyond that they made a point to explain everything they were doing and what needed to be done further (if anything)
Have used the services of this Jiffy Lube frequently over the past 7-8 years, and have never been disappointed. It’s convenient, and the techs are knowledgeable and courteous. I will continue to patronize, and would highly recommend this business.
Naya or Naja was very nice and friendly and customer service was excellent!
Really took care of me, have been going to jiffy for many years
Had oil change on Audi noticed leak on driveway. Took back to jiffy and they went above and beyond to clean and verify all was right diagnose leaks etc. Cleaned my skid plate throroughly. Even got a bottle of water. Great service. Stand behind their product.
Wonderful service. They have this guy there named Naya who keeps a smile on his face and keeps it moving. Everyone there seems to be pleasant 🙂 and knowledgeable! And to boot the place is very conveniently placed on that corner of Hubbards and Westport. That you Jiffy lube!
Fantastic service! I have taken my 2004 Honda civic here twice, and the service has been amazing! I’ll definitely continue to have my cars serviced here in the future! Thank you for all your help! Bryan
Great service best in the city highly recommend very swiftly
CAM WAS AMAZING. I was running late coming from work and I thought I was too late. He didn’t make me feel bad about getting there so close to closing. That man greeting me with a smile on his face and was extremely nice. Thank you CAM for being great I will most definitely be going back. Give that man a raise.
Alex was great! Kind, respectful and attentive.
Team work was excellent, everyone was friendly and respectful! I just didn’t receive the washing of my windshield as stated on my receipt! I will definitely return for future service!
Fantastic professional staff, it was a great experience. They did my oil, filters, tire rotation and a free brake check. I will definitely be a repeat customer
Great, friendly service
Shawn and Andrew are the best!!! So friendly and the other staff is fun as well!!! I worked with them directly as well with Enterprise but as a customer, I was treated great and efficient ! Highly reccomend them!
Usually like Jiffy Lubr but this experience was awful at the Westport location. Did not check fluids, filters, or tire pressure. Had four people handle me and then didn’t apply Groupon correctly. Will not visit this location again subpar customer service.
I should have known when it took almost an hour for this oil change to be completed, that it was a red flag. 4 day after the oil change, I pull out of my garage to find my OIL PAN COVER had fallen off! The screw was gone. Never again will I return!
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Price
Not enough reviews with a price yet.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Oil change | 602 | — |
| Air & cabin filter replacement | 188 | — |
| Tires | 91 | — |
| Auto engine diagnostic | 26 | — |
| Brakes | 23 | — |
| Battery | 21 | — |
| Transmission | 14 | — |
| Electrical | 9 | — |
